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The Northwick Surgery

PCN Care Coordinator

The closing date is 28 November 2025

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Job summary

We have an exciting and innovative new opportunity for a Care Co-ordinator to work for Sphere Primary Care Network (PCN). The role involves working with a team of clinicians to enable people to live healthy independent lives and support active self-management and prevention. The candidate will possess excellent communication and organisation skills and have experience in a Health, Social Care or Educational background workplace.

The successful candidate will join our growing PCN workforce and support the delivery of care bringing together all the information about a patient's identified care and support needs and exploring options to meet these by identifying and signposting to appropriate clinicians.

Main duties of the job

We require a full time Care Coordinator to join our team to provide and maintain high standards of patient care as well as administrative tasks. The successful candidate will enjoy working as part of a dedicated team, with the added satisfaction of working for an organisation committed to the care and wellbeing of others.

Specific areas of work include supporting General Practices and the Primary Care Network to deliver the Local Enhanced Services including Improving Diabetes Care to our population living with Diabetes. You will also help with the development of Sphere Primary Care Network digital platform; help design, develop and manage the Sphere Primary Care Network Website.

About us

Sphere Primary Care Network is a collection of six constituent GP Practices, which all have a strong reputation for our focus on quality improvement and investing in people. This is a great time for individuals seeking a fulfilling and interactive role to join us. We are expanding our services and have undergone a sustained period of growth.

The successful candidate will be caring, dedicated, reliable and person-focused and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing patients with high quality support.

You should have access to your own transport as you may be required to work across multiple sites.

We place great importance on learning and development for every member of staff.

Details

Date posted

07 November 2025

Pay scheme

Other

Salary

£28,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A0256-25-0000

Job locations

Elliott Hall Medical Centre

Uxbridge Road

Pinner

Middlesex

HA5 4EA


Job description

Job responsibilities

Roles and Responsibilities:

1. Personalised care planning

Work with patients to understand their health and wellbeing needs. Help them make informed choices and create a clear care plan that brings together the right services to support them.

2. Supporting self care

Use simple tools to assess how confident patients feel about managing their health. Based on this, guide them towards education, peer support groups, or other resources to build their skills and independence.

3. Wellbeing support

Link people to opportunities for training, work, or benefits advice to improve their wider quality of life.

4. Helping with appointments and follow-ups

Answer patient questions, book appointments, and make sure follow-up checks (for conditions like diabetes, asthma, or kidney disease) happen on time.

5. Teamwork across the PCN

Share information and act as a key contact between different healthcare professionals. Help organise and run team meetings across the network.

6. Practice support and admin

Keep patient records and registers up to date. Support practices with admin tasks such as recalls, inbox management, and sorting out data issues, escalating concerns where needed.

7. Digital and communications

Help maintain the PCNs website, newsletters, and digital tools. Write and upload clear, accurate content.

8. Patient support

Be a first point of contact for patients by phone or email, offering clear and friendly help.

9. Using EMIS (clinical IT system)

Build and maintain reports and tools within EMIS to track appointments, patient data, and performance targets.

10. Referrals and clinic support

Handle referrals to clinics (e.g. for asthma, kidney disease, or childrens services) and provide technical support during specialist clinics when needed.

11. Enhanced Services

Support the monitoring and reporting of additional NHS services delivered by the PCN, making sure activity is recorded accurately and cost-effectively.

12. Policies and standards

Stay up to date with local and national service requirements, and make sure the PCNs work aligns with NHS standards.

Job description

Job responsibilities

Roles and Responsibilities:

1. Personalised care planning

Work with patients to understand their health and wellbeing needs. Help them make informed choices and create a clear care plan that brings together the right services to support them.

2. Supporting self care

Use simple tools to assess how confident patients feel about managing their health. Based on this, guide them towards education, peer support groups, or other resources to build their skills and independence.

3. Wellbeing support

Link people to opportunities for training, work, or benefits advice to improve their wider quality of life.

4. Helping with appointments and follow-ups

Answer patient questions, book appointments, and make sure follow-up checks (for conditions like diabetes, asthma, or kidney disease) happen on time.

5. Teamwork across the PCN

Share information and act as a key contact between different healthcare professionals. Help organise and run team meetings across the network.

6. Practice support and admin

Keep patient records and registers up to date. Support practices with admin tasks such as recalls, inbox management, and sorting out data issues, escalating concerns where needed.

7. Digital and communications

Help maintain the PCNs website, newsletters, and digital tools. Write and upload clear, accurate content.

8. Patient support

Be a first point of contact for patients by phone or email, offering clear and friendly help.

9. Using EMIS (clinical IT system)

Build and maintain reports and tools within EMIS to track appointments, patient data, and performance targets.

10. Referrals and clinic support

Handle referrals to clinics (e.g. for asthma, kidney disease, or childrens services) and provide technical support during specialist clinics when needed.

11. Enhanced Services

Support the monitoring and reporting of additional NHS services delivered by the PCN, making sure activity is recorded accurately and cost-effectively.

12. Policies and standards

Stay up to date with local and national service requirements, and make sure the PCNs work aligns with NHS standards.

Person Specification

Experience

Essential

  • Previous experience working in the NHS is essential. Excellent interpersonal skills, good IT skills, excellent telephone manner and good communication skills are essential to the role.

Desirable

  • Knowledge/experience of EMIS is desirable. Knowledge and skills required to develop company website is desirable. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, people and patients.
Person Specification

Experience

Essential

  • Previous experience working in the NHS is essential. Excellent interpersonal skills, good IT skills, excellent telephone manner and good communication skills are essential to the role.

Desirable

  • Knowledge/experience of EMIS is desirable. Knowledge and skills required to develop company website is desirable. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, people and patients.

Employer details

Employer name

The Northwick Surgery

Address

Elliott Hall Medical Centre

Uxbridge Road

Pinner

Middlesex

HA5 4EA


Employer's website

https://www.northwicksurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Northwick Surgery

Address

Elliott Hall Medical Centre

Uxbridge Road

Pinner

Middlesex

HA5 4EA


Employer's website

https://www.northwicksurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PCN Manager

Rashida Rahman

07881200143

Details

Date posted

07 November 2025

Pay scheme

Other

Salary

£28,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A0256-25-0000

Job locations

Elliott Hall Medical Centre

Uxbridge Road

Pinner

Middlesex

HA5 4EA


Supporting documents

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