Deputy Practice Manager

Job description

Job responsibilities

Responsibility for the smooth, efficient and profitable running of the Practice, and maintaining a happy and committed team. Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change. Job responsibilities: Personnel and Training • Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and in organising recruitment selection and training. • Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the Practice’s employment policies and procedures are comprehensive and up to date. Finance and Profitability • Responsibility for the bookkeeping, petty cash and other financial aspects of the Practice including payroll and NHS pension scheme arrangements • Ensuring that all income and expenditure due to or made by the Practice is received or recorded in the accounts of the Practice and preparing financial reports for the partners. Information Technology • Responsibility for the computer system including organising any maintenance and developments to the system. Ensuring compliance with Data Protection legislation. Premises and Equipment • Responsibility for security, repairs, insurance and maintenance of premises, services and equipment. • Ensuring that the Practice complies with aspects of Health & Safety at Work (HASAW) legislation. Patient Services • Implementing and maintaining systems to receive patient enquiries and suggestions including oversight of the Practice based complaints procedure in conjunction with the relevant partner. • Reviewing and updating the Practice information leaflet/website, Practice publicity and health education material. Future Planning • Preparing a Practice Business Plan, Annual Report and Practice aims and objectives as required by the partners • Keeping abreast of developments within the NHS that might impinge on the Practice or individual partners and offering options for consideration by the partners. External Relationships • Ensuring efficient internal and external communication including being the focal point for contact with the Primary Care Organisation, solicitor, accountant and other bodies Confidentiality: • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include: • Using personal security systems within the workplace according to Practice guidelines • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks • Making effective use of training to update knowledge and skills • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards • Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: • Alert other team members to issues of quality and risk • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance • Work effectively with individuals in other agencies to meet patients needs • Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: • Communicate effectively with other team members • Communicate effectively with patients and carers • Recognise people’s needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: • Apply Practice policies, standards and guidance • Discuss with other members of the team how the policies, standards and guidelines will affect own work • Participate in audit where appropriate

Person Specification

Experience

Essential

• Previous NHS management experience.
• Good standard of education with excellent literacy and numeracy skills
• GCSE or equivalent Grade A to C in English and Maths
• AMSPAR Practice Management qualification. Leadership or Management qualification.
• Experience in dealing with external organisations at management level.
• Knowledge of employment law, health & safety legislation, risk assessment
• Experience of staff appraisals, handling grievance and disciplinary issues
• Knowledgeable of recruitment, selection and retention of staff and staff motivation
• Knowledge of bookkeeping and management accounts
• Experience of workforce planning, forecasting and development
• Ability to understand and learn new software and administrative procedures.
• Ability to prioritise, delegate and work to tight deadlines in a fast paced environment

Desirable

• Experience in primary care/NHS/caring profession
• Educated to degree level in healthcare or business management
• Experience in using Emis WEB and Docman clinical software
• Familiarity with a variety of Windows-based software and Windows / network environment.
• Strategic thinker and negotiator
• Experience of dealing with members of the public.
• Previous experience in an analytical role.
• Familiar with email and the internet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashmore Park Medical Centre

Address

Ashmore Park Medical Centre

Griffiths Drive

Wednesfield

West Midlands

WV11 2LH

Employer's website

https://www.ashmoreparkmedicalcentre.nhs.uk/ (Opens in a new tab)