Job summary
As a Receptionist/Care Navigator at our GP surgery, you will be the first point of contact for patients and play a key role in supporting the smooth running of the Practice. Youll provide a welcoming, professional service both in person and over the phone, helping patients access the right care at the right time. Working closely with GPs, nurses, and the wider Practice team, you will ensure that communication and day-to-day operations run efficiently while delivering a high standard of patient support.
Main duties of the job
26.25 Hours per Week 1.15pm - 6.30pm
To provide a high level of care navigation and reception service to Patients, Clinicians and other members of the Practice Team.
Duties and Responsibilities:
- Conduct telephone and face to face contact with patients in a professional, friendly and helpful manner.
- Care-navigate/signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure.
- Greet and direct patients and visitors.
- Respond to general enquiries
- Taking requests for prescriptions
- Handing out prescriptions
- Receive specimens from patients in line with relevant policy, procedure and health and safety / infection control requirements
- Respond to requests for test results, in line with practice protocol
- Take requests for home visits in line with practice protocol
- Liaise with associated Health Care Professionals
- Register new patients and temporary residents
- Respond to needs of the clinical team during surgery
- Collect payments from patients for non-NHS services
- Communicating with patients by letter using Microsoft Word
- Input and extract information from Practice computer system
- Ensure outstanding queries are explained and handed over to next shift, as necessary
About us
We are a large forward-thinking practice with more than 17,000 patients, based in purpose-built premises, in the centre of Chorley. We have a multidisciplinary, clinical team made up of Doctors, Advanced Nurse Practitioners, Paramedics, Pharmacists, First Contact Physios, a range of specialised Nurses and Health Care Assistants. The practice benefits from a new management team which you would be joining which is led by the Practice Business Manager who is supported by an Assistant Manager, a Finance Manager, a IT and Operations Manager, an Appointment Book Manager and an ANP and Nurse Manager.
Job description
Job responsibilities
Duties and Responsabilities
-
Conduct telephone and face to face contact with
patients in a professional, friendly and helpful manner.
-
Care-navigate/signpost patients to the most
appropriate health care professional ensuring appointments are allocated where
required in line with practice protocol and procedure.
-
Greet and direct patients and visitors.
-
Respond to general enquiries
-
Taking requests for prescriptions
-
Handing out prescriptions
-
Receive specimens from patients in line with
relevant policy, procedure and health and safety / infection control
requirements
-
Respond to requests for test results, in line
with practice protocol
-
Take requests for home visits in line with
practice protocol
-
Liaise with associated Health Care Professionals
-
Register new patients and temporary residents
-
Respond to needs of the clinical team during
surgery
-
Collect payments from patients for non-NHS
services
-
Communicating with patients by letter using
Microsoft Word
-
Input and extract information from Practice
computer system
-
Ensure outstanding queries are explained and
handed over to next shift, as necessary
Job description
Job responsibilities
Duties and Responsabilities
-
Conduct telephone and face to face contact with
patients in a professional, friendly and helpful manner.
-
Care-navigate/signpost patients to the most
appropriate health care professional ensuring appointments are allocated where
required in line with practice protocol and procedure.
-
Greet and direct patients and visitors.
-
Respond to general enquiries
-
Taking requests for prescriptions
-
Handing out prescriptions
-
Receive specimens from patients in line with
relevant policy, procedure and health and safety / infection control
requirements
-
Respond to requests for test results, in line
with practice protocol
-
Take requests for home visits in line with
practice protocol
-
Liaise with associated Health Care Professionals
-
Register new patients and temporary residents
-
Respond to needs of the clinical team during
surgery
-
Collect payments from patients for non-NHS
services
-
Communicating with patients by letter using
Microsoft Word
-
Input and extract information from Practice
computer system
-
Ensure outstanding queries are explained and
handed over to next shift, as necessary
Person Specification
Qualifications
Essential
- Educated to GSCE level or Equivalent English & Maths
- Sound written and verbal communication skills.
- Excellent computer skills Microsoft Office Package plus any bespoke system.
- Proven ability to work effectively in a team environment.
- Previous experience in a reception/customer service role.
Desirable
- Experience of working in GP surgery or NHS role.
- Experience of Emis Web, AccuRX and Surgery Connect.
Person Specification
Qualifications
Essential
- Educated to GSCE level or Equivalent English & Maths
- Sound written and verbal communication skills.
- Excellent computer skills Microsoft Office Package plus any bespoke system.
- Proven ability to work effectively in a team environment.
- Previous experience in a reception/customer service role.
Desirable
- Experience of working in GP surgery or NHS role.
- Experience of Emis Web, AccuRX and Surgery Connect.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
