Job summary
To ensure that the reception area and communication of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Interview date: 09/10/2025 - AMPlease only apply if you are able to attend interview on the morning of 9th October 2025.
Main duties of the job
26.25 Hours per Week 8.00am - 1.15 pmWith possability of 1 in 4 Saturdays
To provide a high level of care navigation and reception service to Patients, Clinicians and other members of the Practice Team.
Duties and Responsibilities:
Conduct telephone and face to face contact with patients in a professional, friendly and helpful manner.
Care-navigate/signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure.
Greet and direct patients and visitors.
Respond to general enquiries
Taking requests for prescriptions
Handing out prescriptions
Receive specimens from patients in line with relevant policy, procedure and health and safety / infection control requirements
Respond to requests for test results, in line with practice protocol
Take requests for home visits in line with practice protocol
Liaise with associated Health Care Professionals
Register new patients and temporary residents
Respond to needs of the clinical team during surgery
Collect payments from patients for non-NHS services
Communicating with patients by letter using Microsoft Word
Input and extract information from Practice computer system
Ensure outstanding queries are explained and handed over to next shift, as necessary
About us
We are a large forward-thinking practice with more than 17,200 patients, based in purpose-built premises, in the centre of Chorley. We have a multidisciplinary, clinical team made up of Doctors, Advanced Nurse Practitioners, Paramedics, Pharmacists, First Contact Physios, a range of specialised Nurses and Health Care Assistants. The practice benefits from a new management team which you would be joining which is led by the Practice Business Manager who is supported by an Assistant Manager, a Finance Manager, a IT and Operations Manager, an Appointment Book Manager and an ANP and Nurse Manager.
Job description
Job responsibilities
Conduct telephone and face to face contact with patients in a professional, friendly and helpful manner.
Care-navigate/signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure.
Greet and direct patients and visitors.
Respond to general enquiries
Taking requests for prescriptions
Handing out prescriptions
Receive specimens from patients in line with relevant policy, procedure and health and safety / infection control requirements
Respond to requests for test results, in line with practice protocol
Take requests for home visits in line with practice protocol
Liaise with associated Health Care Professionals
Register new patients and temporary residents
Respond to needs of the clinical team during surgery
Collect payments from patients for non-NHS services
Communicating with patients by letter using Microsoft Word
Input and extract information from Practice computer system
Ensure outstanding queries are explained and handed over to next shift, as necessary
Job description
Job responsibilities
Conduct telephone and face to face contact with patients in a professional, friendly and helpful manner.
Care-navigate/signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure.
Greet and direct patients and visitors.
Respond to general enquiries
Taking requests for prescriptions
Handing out prescriptions
Receive specimens from patients in line with relevant policy, procedure and health and safety / infection control requirements
Respond to requests for test results, in line with practice protocol
Take requests for home visits in line with practice protocol
Liaise with associated Health Care Professionals
Register new patients and temporary residents
Respond to needs of the clinical team during surgery
Collect payments from patients for non-NHS services
Communicating with patients by letter using Microsoft Word
Input and extract information from Practice computer system
Ensure outstanding queries are explained and handed over to next shift, as necessary
Person Specification
Experience
Essential
- Educated to GSCE level or Equivalent English & Maths
- Sound written and verbal communication skills
- Excellent computer skills Microsoft Office Package plus any bespoke system
- Proven ability to work effectively in a team environment
- Previous experience in a reception/customer service role
Desirable
- Experience of working in GP surgery or NHS role
Person Specification
Experience
Essential
- Educated to GSCE level or Equivalent English & Maths
- Sound written and verbal communication skills
- Excellent computer skills Microsoft Office Package plus any bespoke system
- Proven ability to work effectively in a team environment
- Previous experience in a reception/customer service role
Desirable
- Experience of working in GP surgery or NHS role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
