Job summary
Woolpit health Centre has an exciting opportunity for a new Medical
Administrator to join our Administration Team.
Woolpit Health Centre is looking for an enthusiastic, motivated
and adaptable Administrator to assist in the smooth delivery of excellent
patient care. This is a great opportunity for those
already working in a healthcare setting who wish to work within primary care or
for those who wish to start a career in administration.
The successful applicant will work closely alongside our Medical Secretaries
and Medical Administrator and will be required to manage a wide range of
priorities, have excellent organisation and problem-solving skills with the
ability to work effectively using your own initiative.
The post holder will provide a full range of administrative support
to the Practice and staff as directed by the Administration Lead; undertaking a
variety of tasks to assist the day-to-day running of the Health Centre.
Applicants will have a flexible approach with attention to detail and the
ability to work as part of a busy team.
This role will be pivotal in ensuring the needs of the business
are met and that the Health Centre operates safely and efficiently.
Main duties of the job
Check and monitor the practices generic email
account, transferring clinical records, allocating to workflow for review by
doctors and responding to queries from Health Professionals, patients and third
parties
To scan/ upload clinical correspondence onto
the clinical system and input coding data into the patient's healthcare records
To distribute daily pathology laboratory results
within the clinical system for clinicians review
To ensure all tasks within the clinical systems are dealt with
efficiently
To monitor and process daily administrative
Anima requests
To monitor and process clinical correspondence
via Anima Workflow systems
Managing all patient, healthcare professional
and staff enquiries in an effective manner
Answering incoming phone calls, transferring
calls or dealing with the callers request appropriately
Managing all administrative requires as
necessary
To register and monitor new patient
registrations via the Healthtech-1 portal
To process new patients' medical records and
deductions
General administration duties such as
photocopying, scanning documentation and filing of patient records
To support the Administration Lead with Non-NHS
work and Subject Access Requests
To support the delivery of QOF (Quality
Outcomes Framework, contacting patients for their annual reviews
To carry out any
reasonable duties requested by the Doctors, Practice Manager or Administration Manager
About us
Why work for us?
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
The type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Benefits of working for Woolpit Health Centre include:
- Attractive rates of pay with annual pay review (not agenda for change)
- Regular one-to-ones to aid good communication
- Generous annual leave entitlement
- Voluntary overtime when available
- Plenty of training opportunities
- Membership of the NHS contributory pension scheme
The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
- Option of NHS discount and Blue Light Card for retail/dining/holidays etc
- Free uniform
Job description
Job responsibilities
Check and monitor the practices generic email
account, transferring clinical records, allocating to workflow for review by
doctors and responding to queries from Health Professionals, patients and third
parties
To scan/ upload clinical correspondence onto
the clinical system and input coding data into the patient's healthcare records
To distribute daily pathology laboratory results
within the clinical system for clinicians review
To ensure all tasks within the clinical systems are dealt with
efficiently
To monitor and process daily administrative
Anima requests
To monitor and process clinical correspondence
via Anima Workflow systems
Managing all patient, healthcare professional
and staff enquiries in an effective manner
Answering incoming phone calls, transferring
calls or dealing with the callers request appropriately
Managing all administrative requires as
necessary
To register and monitor new patient
registrations via the Healthtech-1 portal
To process new patients' medical records and
deductions
General administration duties such as
photocopying, scanning documentation and filing of patient records
To support the Administration Lead with Non-NHS
work and Subject Access Requests
To support the delivery of QOF (Quality
Outcomes Framework, contacting patients for their annual reviews
To carry out any
reasonable duties requested by the Doctors, Practice Manager or Administration Manager
Job description
Job responsibilities
Check and monitor the practices generic email
account, transferring clinical records, allocating to workflow for review by
doctors and responding to queries from Health Professionals, patients and third
parties
To scan/ upload clinical correspondence onto
the clinical system and input coding data into the patient's healthcare records
To distribute daily pathology laboratory results
within the clinical system for clinicians review
To ensure all tasks within the clinical systems are dealt with
efficiently
To monitor and process daily administrative
Anima requests
To monitor and process clinical correspondence
via Anima Workflow systems
Managing all patient, healthcare professional
and staff enquiries in an effective manner
Answering incoming phone calls, transferring
calls or dealing with the callers request appropriately
Managing all administrative requires as
necessary
To register and monitor new patient
registrations via the Healthtech-1 portal
To process new patients' medical records and
deductions
General administration duties such as
photocopying, scanning documentation and filing of patient records
To support the Administration Lead with Non-NHS
work and Subject Access Requests
To support the delivery of QOF (Quality
Outcomes Framework, contacting patients for their annual reviews
To carry out any
reasonable duties requested by the Doctors, Practice Manager or Administration Manager
Person Specification
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Team Player
Skills
Essential
- Excellent interpersonal and communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Ability to work within a busy team-based environment
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Qualifications
Essential
- GCSE Mathematics and English (grade A-C or 4-9*) or equivalent
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
Desirable
- Experience of working in a GP Practice
Person Specification
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Team Player
Skills
Essential
- Excellent interpersonal and communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Ability to work within a busy team-based environment
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Qualifications
Essential
- GCSE Mathematics and English (grade A-C or 4-9*) or equivalent
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
Desirable
- Experience of working in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.