Job summary
Medical Receptionist
Brunton Park Health Centre
We are looking for an experienced enthusiastic, friendly hard working person to join our dynamic team.
The successful candidate will enjoy working with an experienced, efficient dedicated Reception team, who care are committed to caring for our patients and the wellbeing of others.
You must have an excellent telephone manner, outstanding communication and customer service skills.
Main duties of the job
We are a well established GP practice in Gosforth Newcastle upon Tyne, we have 2 GP partners and 4 Salaried GP's, 2 Practice Nurses, 1 Nurse Associate, Phlebotomist , all supported by our Administration and Reception Team.
We are part of North Gosforth PCN and are a high achieving practice.
We require a Receptionist working full time position 37.5 hours per week, (work pattern to be agreed and you will need to be flexible to help cover holiday and sickness ).
Previous experience working within General Practice is essential, you should have excellent computer skills as the role involves computer work, excellent telephone manner, and be hard working, we will provide Emis training on appointment. You should be confident and professional at all times.
About us
Brunton Park Health Centre is a dynamic high achieving GP practice based on Brunton Park Gosforth.
Our Reception team consists of 4 Receptionists, 1 senior Receptionists and 1 Reception Manager.
We provide a high quality patient care service whilst working in a friendly atmosphere.
Our Reception team are the first contact patients have when they visit or call the practice and we pride ourselves on our outstanding reputation.
Job description
Job responsibilities
Job Description
Full time 37.5 hours per week
Salary Band 2 (depending on experience)
Main Duties and Responsibilites
- Meet and greet patients and visitors to the practice
- Make appointments for GP, Nurse, NA and other clinical staff
- File and scan hospital letters, lab reports and patient records
- Process repeat prescriptions and promote on-line services
- Record home visits and ensure patient summary is awaiting for Doctors before visiting starts
- Answer telephone in a timely manner as per practice protocol
- Ensure Reception area is clean and tidy at all times
- Deal with patient registrations and dedcutions
- Deal with incoming and out going post
- Arrange 2WW referral as necessary
- Ensure all E-Learning is complete and up to date
- Ensure patient confidentiality is safeguarded at all times
- Any other clerical duties as assigned
Please note this is not an exhausted list of tasks
Job description
Job responsibilities
Job Description
Full time 37.5 hours per week
Salary Band 2 (depending on experience)
Main Duties and Responsibilites
- Meet and greet patients and visitors to the practice
- Make appointments for GP, Nurse, NA and other clinical staff
- File and scan hospital letters, lab reports and patient records
- Process repeat prescriptions and promote on-line services
- Record home visits and ensure patient summary is awaiting for Doctors before visiting starts
- Answer telephone in a timely manner as per practice protocol
- Ensure Reception area is clean and tidy at all times
- Deal with patient registrations and dedcutions
- Deal with incoming and out going post
- Arrange 2WW referral as necessary
- Ensure all E-Learning is complete and up to date
- Ensure patient confidentiality is safeguarded at all times
- Any other clerical duties as assigned
Please note this is not an exhausted list of tasks
Person Specification
Qualifications
Essential
- Essential
- GCSE grade A-C in English and Maths
Desirable
- Desirable
- NVQ Customer Service
Experience
Essential
- Experience of working within General Practice is essential
- Experience of working in a confident manner
Desirable
- Reception experience
- Experience of working with general public
Knowledge and Skills
Essential
- A Good understanding of General Practice
- Provide a quality patient service
Person Specification
Qualifications
Essential
- Essential
- GCSE grade A-C in English and Maths
Desirable
- Desirable
- NVQ Customer Service
Experience
Essential
- Experience of working within General Practice is essential
- Experience of working in a confident manner
Desirable
- Reception experience
- Experience of working with general public
Knowledge and Skills
Essential
- A Good understanding of General Practice
- Provide a quality patient service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
