Job responsibilities
Reporting Relationships
Responsible to Operations
Support Manager
About Darwin Medical Practice
Darwin Medical Practice provides services from
Greenwood Health Centre, Burntwood, St Chads Health Centre, Dimbles Lane in
Lichfield and 29 to 31 High Street, Chasetown, Burntwood.
Our aim is to deliver a high quality service which
will benefit our patients. With a large team working together we will
maintain and improve the quality of care with the sharing of expertise and
skills, this will enable patients to have more choice. We have a coordinated
approach, developing our teams to support patients with long term and complex
conditions.
We value our relationship with our patients and
have an active Patient Participation Group to help us deliver the best service
possible.
Let us help patients live a full and active life.
Teams
The
following teams make up Darwin Medical Practice
Clinical staff
including GPs and Partners
Management
Business Support
including Business Admin, Patient Liaison and Finance
Operations Support
including Secretaries, Care Navigation and Administration
Confidentiality
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately.
In
the performance of the duties outlined in this Job Description, the post holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such information from any source is to be
regarded as strictly confidential.
Information
relating to patients, carers, colleagues, healthcare workers or the business of
the practice may only be divulged to authorised persons in accordance with the
practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data.
Health and Safety
The
post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety
Policy, to include
Using
personal security systems within the workplace according to practice
guidelines.
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks.
Making
effective use of training to update knowledge and skills.
Using
appropriate infection control procedures and maintaining work areas in a tidy
and safe way and free from hazards.
Reporting
potential risks identified.
Equality and Diversity
The
post holder will support the equality, diversity and rights of patients, carers
and colleagues, to include
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with practice procedures and policies, and current
legislation.
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving
in a manner which is welcoming to and of the individual, is non judgemental and
respects their circumstances, feelings, priorities and rights.
Personal and Professional
Development
The
post holder will participate in any training programme implemented by the
practice as part of this employment, such training to include
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and or professional development.
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality
The
post holder will strive to maintain quality within the practice, and will
Alert
other team members to issues of quality and risk.
Assess
own performance and take accountability for own actions, either directly or
under supervision.
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance.
Work
effectively with individuals in other agencies to meet patients needs.
Effectively
manage own time, workload and resources.
Communication
The
post holder should recognise the importance of effective communication within
the team and will strive to
Communicate
effectively with other team members.
Communicate
effectively with patients and carers.
Recognise
people's needs for alternative methods of communication and respond
accordingly.
Contribution to the
Implementation of Services
The
post holder will
Apply
practice policies, standards and guidance.
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work.
Participate
in audit where appropriate.
Job Purpose
To
provide efficient and timely administrative support to the Operations Support
Manager in the smooth running of the department.
Principal
Accountabilities
Complete general day to day office tasks e.g.
opening post, filing, photocopying and data input
Scan incoming paper documentation onto the Practice
IT systems and move items into the relevant teams folder ready to be filed
Maintain and process incoming and outgoing patient
Lloyd George paper records
Input new patient registrations onto the practice
IT system
Maintain a sensitive approach to patient care,
ensuring the maintenance of confidentiality at all times
Carry out duties as per working policies, procedures
and protocols
Complete any other duties as required commensurate
with the grade
The
Practice is open from 8.00am until 6.30pm, with regular extended hours
surgeries. It is expected that all staff
will work on a rota basis, according to the needs of the service.
The
contents of this job description and person specification will be reviewed on
an annual basis in line with the Practice training and development review
policy.
