Receptionist

High Street Medical Centre

Information:

This job is now closed

Job summary

Our pair of practices are looking for a receptionist to assist with the smooth and efficient running of reception and direct patients to the most appropriate appointment or service in a courteous and effective way. We strive to be a warm, friendly, and welcoming practices. We are looking for a calm, patient and understanding individual who can interact effectively with all types of people.

Main duties of the job

Answer the phones in a polite and timely manner, assisting patients with their queries and signposting them to the most appropriate appointment or service.

Assist patients with ordering prescriptions and processing their requests.

Deal with all enquiries at the front desk and explain practice policies, giving patients the appropriate paperwork where necessary.

Take new registration documents and add new patients to the clinical system.

Use your discretion to assess the urgency of an appointment request and book as appropriate.

Liaise with other parties, such as the pharmacy or other healthcare workers, in a courteous manner as required for patient care purposes.

Open incoming mail, scan and forward to the appropriate person.

Ensure internal mail and samples are sent with the delivery.

Hand out patient medication from the Dispensary and take payment where required or ensure the exemption boxes are ticked as required.

Monitor the email inbox and forward incoming mail as required.

About us

Two semi-rural practices in the small town of Stonehouse, Gloucestershire. Total List size 11,500 patients. Shared partnership across both practices 4 partners supported by an established management team. Friendly, family feel.

Date posted

01 August 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0238-23-0001

Job locations

31 High Street

Stonehouse

Gloucestershire

GL10 2NG


Regent Street Surgery

73 Regent Street

Stonehouse

Gloucestershire

GL102AA


Job description

Job responsibilities

Please refer to the attached Job Description word document for full details on the requirements of the post.

Job description

Job responsibilities

Please refer to the attached Job Description word document for full details on the requirements of the post.

Person Specification

Experience

Essential

  • Experience of working in a public reception environment
  • Experience of dealing with the public/patients

Desirable

  • Experience of medical reception work
  • Experience of Primary Care

Qualifications

Essential

  • Good level of general education

Personal Qualities

Essential

  • Polite and confident
  • Flexible
  • Motivated
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT Skills
  • Clear, polite telephone manner
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills

Desirable

  • Competent in the use of Office and Outlook
  • Systmone user skills
Person Specification

Experience

Essential

  • Experience of working in a public reception environment
  • Experience of dealing with the public/patients

Desirable

  • Experience of medical reception work
  • Experience of Primary Care

Qualifications

Essential

  • Good level of general education

Personal Qualities

Essential

  • Polite and confident
  • Flexible
  • Motivated
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT Skills
  • Clear, polite telephone manner
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills

Desirable

  • Competent in the use of Office and Outlook
  • Systmone user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

High Street Medical Centre

Address

31 High Street

Stonehouse

Gloucestershire

GL10 2NG


Employer's website

https://www.medicalcentre-stonehouse.nhs.uk (Opens in a new tab)

Employer details

Employer name

High Street Medical Centre

Address

31 High Street

Stonehouse

Gloucestershire

GL10 2NG


Employer's website

https://www.medicalcentre-stonehouse.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Reception Manager

Cindy Harrison

cindy.harrison1@nhs.net

Date posted

01 August 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0238-23-0001

Job locations

31 High Street

Stonehouse

Gloucestershire

GL10 2NG


Regent Street Surgery

73 Regent Street

Stonehouse

Gloucestershire

GL102AA


Supporting documents

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