Job summary
Due to the pending retirement of our existing Practice
Manager an exciting opportunity has
arisen at East Wing Surgery. We are
looking to recruit a friendly , enthusiastic and highly motivated individual to
join our team. The successful candidate will
play a pivotal role in managing
and coordinating all aspects of organisation functionality, motivating and
managing staff, optimising efficiency and financial performance, ensuring the organisation
achieves its long-term strategic objectives in a safe and effective working
environment.
Through innovative ways of working, lead the team in promoting
ED&I, SHEF, quality and continuous improvement, confidentiality,
collaborative working, service delivery, learning and development and ensure
the organisation complies with UK legislation and both NHS and CQC regulations.
Main duties of the job
See full job description brief details below
The Practice
Manager is responsible for:
Overseeing the
day-to-day operations of the organisation, ensuring staff achieve their primary
responsibilities
All aspects of
managing, recruitment and retention of staff
Key liaison
with Primary Care Network, the PCN Manager and any ARRS staff who provide a
supporting service at the organisation
Managing the
financial elements of the organisation, including budgets, bank accounts and
accounting system, petty cash, etc. seeking to maximise income and reduce
expenditure in conjunction with the partners.
Developing,
implementing and embedding an efficient business continuity plan
Managing the
procurement of organisation equipment, supplies and services
Coordinating
the reviewing and updating of all organisation policies and procedures
Ensuring the
team reaches QOF targets (supported by the nursing and administrative team)
Ensuring the organisation
maintains compliance with its NHS contractual obligations
Liaising at
external meetings as required
Management of
all complaints in line with current legislation and guidance
Co-ordinating
the management of the premises.
Ensuring
compliance with IT security and IG
Act as the
primary point of contact for NHS(E), ICB, community services, suppliers and
other external stakeholders
Partake in
audit as requested by the Partners
About us
We are a small friendly GP practice (4000+ patient's) based within Palmer Community Hospital in Jarrow. We have 3 part time GP Partners, 1 full time Practice Nurse, 1 part time Advanced Nurse Practitioner and 1 part time Nursing Associate.
We are a member of the South Tyneside West Primary Care Network
Job description
Job responsibilities
The following are the core responsibilities of this role. There
may be, on occasion, a requirement to carry out other tasks. This will be
dependent upon factors such as workload and staffing levels.
The
Practice Manager is responsible for:
Overseeing
the day-to-day operations of the organisation, ensuring staff achieve their
primary responsibilities
Management of
all clinical and administrative staff
Managing the
recruitment and retention of staff;
Key liaison
with Primary Care Network, the PCN Manager and any ARRS staff who provide a
supporting service at the organisation
Ensuring that
all staff undertake a robust induction process.
Establishing,
reviewing and regularly updating job descriptions and person specifications.
Implementing
an effective staff appraisal process
Implementing
effective systems for the resolution of disciplinary and grievance issues
Ensuring all
staff have the appropriate level of training to enable them to carry out
their individual roles and responsibilities effectively
Managing the
financial elements of the organisation, including budgets, bank accounts and
accounting system, petty cash, etc. seeking to maximise income and reduce
expenditure in conjunction with the partners.
Maintaining
an effective liaison with the accountant, overseeing organisation accounts,
ensuring year-end figures are presented.
Briefing
partners on all financial matters
Managing and
processing partners drawings, PAYE and pensions for practice staff
Ensuring the
organisation has appropriate insurance cover
Developing,
implementing and embedding an efficient business continuity plan
Managing
the procurement of organisation equipment, supplies and services
Coordinating
the reviewing and updating of all organisation policies and procedures
Coordinating
all projects within the organisation
Coordinating
and leading the compilation of organisation reports and the practice
development plan (PDP)
Ensuring
the team reaches QOF targets (supported by the nursing and administrative
team
Ensuring
the organisation maintains compliance with its NHS contractual obligations
Actively
encouraging and promoting the use of patient online services
Co-ordinating
the publishing communications for internal and external use such as an
organisation newsletter on a quarterly basis
Co-ordinating
the maintenance and the organisation and NHS choices websites
Liaising
at external meetings as required
Management of
the Patient Participation Group
Management of
all complaints in line with current legislation and guidance
Co-ordinating
the management of the premises.
Delegating
staff to act as administrators of the organisations IT system
Ensuring
compliance with IT security and IG
Coordinating
the organisation diary, ensuring meetings are scheduled appropriately
Deputise for
the Partners at internal and external meetings
Act as the
primary point of contact for NHS(E), ICB, community services, suppliers and
other external stakeholders
Partake in
audit as requested by the Partners
Job description
Job responsibilities
The following are the core responsibilities of this role. There
may be, on occasion, a requirement to carry out other tasks. This will be
dependent upon factors such as workload and staffing levels.
The
Practice Manager is responsible for:
Overseeing
the day-to-day operations of the organisation, ensuring staff achieve their
primary responsibilities
Management of
all clinical and administrative staff
Managing the
recruitment and retention of staff;
Key liaison
with Primary Care Network, the PCN Manager and any ARRS staff who provide a
supporting service at the organisation
Ensuring that
all staff undertake a robust induction process.
Establishing,
reviewing and regularly updating job descriptions and person specifications.
Implementing
an effective staff appraisal process
Implementing
effective systems for the resolution of disciplinary and grievance issues
Ensuring all
staff have the appropriate level of training to enable them to carry out
their individual roles and responsibilities effectively
Managing the
financial elements of the organisation, including budgets, bank accounts and
accounting system, petty cash, etc. seeking to maximise income and reduce
expenditure in conjunction with the partners.
Maintaining
an effective liaison with the accountant, overseeing organisation accounts,
ensuring year-end figures are presented.
Briefing
partners on all financial matters
Managing and
processing partners drawings, PAYE and pensions for practice staff
Ensuring the
organisation has appropriate insurance cover
Developing,
implementing and embedding an efficient business continuity plan
Managing
the procurement of organisation equipment, supplies and services
Coordinating
the reviewing and updating of all organisation policies and procedures
Coordinating
all projects within the organisation
Coordinating
and leading the compilation of organisation reports and the practice
development plan (PDP)
Ensuring
the team reaches QOF targets (supported by the nursing and administrative
team
Ensuring
the organisation maintains compliance with its NHS contractual obligations
Actively
encouraging and promoting the use of patient online services
Co-ordinating
the publishing communications for internal and external use such as an
organisation newsletter on a quarterly basis
Co-ordinating
the maintenance and the organisation and NHS choices websites
Liaising
at external meetings as required
Management of
the Patient Participation Group
Management of
all complaints in line with current legislation and guidance
Co-ordinating
the management of the premises.
Delegating
staff to act as administrators of the organisations IT system
Ensuring
compliance with IT security and IG
Coordinating
the organisation diary, ensuring meetings are scheduled appropriately
Deputise for
the Partners at internal and external meetings
Act as the
primary point of contact for NHS(E), ICB, community services, suppliers and
other external stakeholders
Partake in
audit as requested by the Partners
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
Desirable
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of workforce planning, forecasting and development
- NHS/primary care general practice experience
- Relevant health and safety experience
Other
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- (Willingness to undertake)
- To be discreet and always maintain confidentiality
Desirable
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and/or management qualification
- AMSPAR qualification
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Clinical system user skills
Personal qualities
Essential
- Polite and confident
- Trustworthy and loyal
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
Desirable
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of workforce planning, forecasting and development
- NHS/primary care general practice experience
- Relevant health and safety experience
Other
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- (Willingness to undertake)
- To be discreet and always maintain confidentiality
Desirable
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and/or management qualification
- AMSPAR qualification
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Clinical system user skills
Personal qualities
Essential
- Polite and confident
- Trustworthy and loyal
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.