Medical Receptionist
Brockwell Park Surgery
This job is now closed
Job summary
Brockwell Park Surgery is a friendly GP practice with nearly 10,000 patients, located close to Herne Hill station. We are looking for a committed, flexible and empathetic receptionist to join our team, to provide a professional, comprehensive reception service to our patients. You will ensure that reception is run in an efficient, courteous and friendly manner and provide general administrative/I.T. support to the wider team.
Previous applicants need not apply. We currently have two part time vacancies available due to internal promotion of current staff. We are offering the below shifts, by mutual agreement and between two post holders:
Monday 12.00-18.30 and 13.00-18.30
Tuesday 07.45-13.15
Wednesday 13.00-18.30
Thursday 07.45-13.15
Friday 13.00-18.30
NB due to Covid-19, our surgery opening hours are currently 08.00-18.30. However, when we re-introduce extended hours of operation (07.00-08.00 and 18.30-19.30), the receptionists will need to be available to cover some of these shifts.
Main duties of the job
Book appointments and ensure the appointment system runs efficiently including monitoring the flow of patients.
Respond to all queries and requests for assistance from patients and other visitors in a courteous and efficient manner.
Ensure correspondence, reports, results etc are scanned into correct patient records and filed.
Use an electronic workflow dashboard to manage, direct and action enquiries into the surgery via the practice website.
Ensure confidentiality is kept at all times in line with the practice policy and The Caldicott Principles.
Explain practice arrangements and formal requirements to new patients.
About us
The surgery has a strong, longstanding ethos to provide first-rate patient care.
We pride ourselves on delivering excellent access to GP appointments, with 98% of our patients saying they find it easy to get through to the practice by phone. Brockwell Park Surgery holds a 5 star rating on the NHS website. We are rated good by the CQC and outstanding for our responsiveness.
The practice is led by an enthusiastic and proactive team of three GP partners who are involved on a day-to-day basis with the running of the practice, each taking a role in management and supported by a practice manager. In addition there are currently six salaried GPs, trainee doctors, two practice nurses, a pharmacist, and a team of receptionists and administrators. The surgery is a successful training practice.
We offer 25 days annual leave and 8 days bank holiday, pro rata.
Date posted
21 December 2020
Pay scheme
Other
Salary
£10.75 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A0222-20-9333
Job locations
117 Norwood Road
London
SE24 9AE
Employer details
Employer name
Brockwell Park Surgery
Address
117 Norwood Road
London
SE24 9AE
Employer's website
For questions about the job, contact:
Privacy notice
Brockwell Park Surgery 's privacy notice (opens in a new tab)