Job summary
Mendip Vale Medical Group (MVMG) is seeking a
dedicated and enthusiastic Occupational Health (OH) Admin Officer to join
our dynamic team. This exciting opportunity comes as we continue to grow our
Occupational Health portfolio across North Somerset, Bristol, and South
Gloucestershire.
In this role, you will work closely with our Occupational Health (OH) team to provide efficient and professional administrative support, ensuring the delivery of safe and effective care to our clients. You will be responsible for maintaining high administrative standards and ensuring that our services are delivered efficiently and in accordance with SEQOHS (Safe, Effective, Quality Occupational Health Service) standards and principles.
If you are passionate about supporting the delivery of
high-quality healthcare services and thrive in a collaborative environment,
we'd love to hear from you.
Main duties of the job
The successful candidate will be expected to work as a self-directed administrator, playing a key role in the planning and organisation of Occupational Health Services.
Key aspects of the role include:
Providing comprehensive administrative support to the Occupational Health team.
Maintaining accurate and confidential health records and databases.
Scheduling appointments, clinics, and health surveillance activities.
Assisting with the preparation of reports, correspondence, and documentation.
Communicating effectively with clients, employees, and healthcare professionals.
Contributing to maintaining SEQOHS accreditation by ensuring all processes meet required standards.
About us
As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west.
Job description
Job responsibilities
Working in conjunction with the Associate Divisional Director you
will develop and maintain client relationships
for Mendip Vale Occupational Health (MVOH). Delivering high standards of
customer care for patients, service users and clients, understanding their
needs and operating in accordance with operational guidance. The post holder
will provide administrative and project support to the Associate
Divisional Director, MVOH and wider Surgery
team.
The Administration Officer will
develop good working relationships with:
-
Patients, service users and customers
-
GP, nurses and other surgery staff
-
Other providers who work with the Surgery and MVOH
Key Responsibilities:
-
To support the Associate Divisional Director in the delivery of
safe, efficient and cost effective responses to patient, service users and
client requirements.
-
Develop and maintain customer relationships for
MVOH as advised by the Associate Divisional Director.
-
Respond to sales enquiries by post, telephone,
email and personal visits as advised by the Associate Divisional Director.
-
Ensure all clients requests such as PPRAs are
actioned within required timescales.
-
Control all client files and related admin to
required quality standards and in line with information governance and DPA
regulations.
-
Contribute and maintain SEQOSH accreditation by
ensuring all processes meet required standards
-
Maintain accurate records.
Other Responsibilities:
-
To understand performance targets and KPIs and ensure line manager
is aware of any issues.
-
To manage MVOH clinical resources and work allocation in the most
effective way.
-
To support the Associate Divisional Director investigations into
complaints, concerns and incidents, working with the Associate Divisional Director
to resolve them in effective and timely way.
-
To assist with the business development strategy for MVOH and the
Surgery.
-
To support change to both the service and the structure of MVOH
and the Surgery
-
To undertake any other duties commensurate with the post holders
role as agreed with the Associate Divisional Director.
-
Attending training and events organised by the
Surgery or other agencies, where appropriate.
Job description
Job responsibilities
Working in conjunction with the Associate Divisional Director you
will develop and maintain client relationships
for Mendip Vale Occupational Health (MVOH). Delivering high standards of
customer care for patients, service users and clients, understanding their
needs and operating in accordance with operational guidance. The post holder
will provide administrative and project support to the Associate
Divisional Director, MVOH and wider Surgery
team.
The Administration Officer will
develop good working relationships with:
-
Patients, service users and customers
-
GP, nurses and other surgery staff
-
Other providers who work with the Surgery and MVOH
Key Responsibilities:
-
To support the Associate Divisional Director in the delivery of
safe, efficient and cost effective responses to patient, service users and
client requirements.
-
Develop and maintain customer relationships for
MVOH as advised by the Associate Divisional Director.
-
Respond to sales enquiries by post, telephone,
email and personal visits as advised by the Associate Divisional Director.
-
Ensure all clients requests such as PPRAs are
actioned within required timescales.
-
Control all client files and related admin to
required quality standards and in line with information governance and DPA
regulations.
-
Contribute and maintain SEQOSH accreditation by
ensuring all processes meet required standards
-
Maintain accurate records.
Other Responsibilities:
-
To understand performance targets and KPIs and ensure line manager
is aware of any issues.
-
To manage MVOH clinical resources and work allocation in the most
effective way.
-
To support the Associate Divisional Director investigations into
complaints, concerns and incidents, working with the Associate Divisional Director
to resolve them in effective and timely way.
-
To assist with the business development strategy for MVOH and the
Surgery.
-
To support change to both the service and the structure of MVOH
and the Surgery
-
To undertake any other duties commensurate with the post holders
role as agreed with the Associate Divisional Director.
-
Attending training and events organised by the
Surgery or other agencies, where appropriate.
Person Specification
Qualifications
Essential
- NVQ3 in Administration or equivalent or working towards.
-
- Proven administrative or secretarial qualification (e.g. NVQ Level 2/3, Business Administration Certificate, or equivalent experience).
- Proficient in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint).
Desirable
- Diploma or Certificate in Occupational Health Administration or similar such as Business Administration, Health Administration
Skills and ability
Essential
- Ability to review data and reports, and present information to others
-
- Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
-
- Able to compose correspondence and reports.
-
- Able to apply tact and sensitivity to establish trust and confidence.
-
- Excellent communication skills, able to communicate effectively across different levels.
Desirable
- Understanding of Occupational Health functions (e.g. health surveillance, pre-employment screening, sickness absence)
Experience
Essential
- Experience in an administrative or clerical role, ideally within a healthcare, HR, or confidential service environment.
-
- Experience of delivering good customer service in a commercial environment.
Desirable
- Experience of implementation of service development plans
Person Specification
Qualifications
Essential
- NVQ3 in Administration or equivalent or working towards.
-
- Proven administrative or secretarial qualification (e.g. NVQ Level 2/3, Business Administration Certificate, or equivalent experience).
- Proficient in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint).
Desirable
- Diploma or Certificate in Occupational Health Administration or similar such as Business Administration, Health Administration
Skills and ability
Essential
- Ability to review data and reports, and present information to others
-
- Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
-
- Able to compose correspondence and reports.
-
- Able to apply tact and sensitivity to establish trust and confidence.
-
- Excellent communication skills, able to communicate effectively across different levels.
Desirable
- Understanding of Occupational Health functions (e.g. health surveillance, pre-employment screening, sickness absence)
Experience
Essential
- Experience in an administrative or clerical role, ideally within a healthcare, HR, or confidential service environment.
-
- Experience of delivering good customer service in a commercial environment.
Desirable
- Experience of implementation of service development plans
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
