Job summary
Mendip Vale Medical are looking for further Medical Secretaries to join our Yatton and St Georges teams, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester.
As a Medical Secretary you will support the clinical team with the processing of patient
referrals so as they can access the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Main duties of the job
Working as part of the team the post-holder will pro-actively assist and complete referral administration processes ensuring patients are referred to the appropriate service or healthcare professional in a timely manner, whilst also managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service.
The Medical Secretary will develop good working relationships with:
- Patients
- GP, nurses and other surgery staff
- The Secretarial Team
Key Responsibilities:
- To be a point of contact for patient queries and enquires relating to referrals, ensuring the delivery of safe and efficient responses to patient requirements.
- Typing and processing of referrals, dealing with queries in person, by telephone and electronically.
- Arranging of relevant appointments.
- Checking for tasks, completing where possible and passing other tasks to relevant person.
- Control all patient files and related admin to required quality standards and in line with information governance and DPA regulations.
- Maintain accurate records.
About us
As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west
Job description
Job responsibilities
To assist the clinical team and patients with their referral and relevant enquiries so as to be able to direct patients to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The succesful candidate will be responsible for:
- Typing and processing of referrals, dealing with queries in person, by telephone and electronically.
- Arranging of relevant appointments.
- Checking for tasks, completing where possible and passing other tasks to relevant person.
- Controling all patient files and related admin to required quality standards and in line with information governance and DPA regulations.
- Maintaining accurate records.
- Delivering and supporting the achievement of performance targets and KPIs.
Job description
Job responsibilities
To assist the clinical team and patients with their referral and relevant enquiries so as to be able to direct patients to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The succesful candidate will be responsible for:
- Typing and processing of referrals, dealing with queries in person, by telephone and electronically.
- Arranging of relevant appointments.
- Checking for tasks, completing where possible and passing other tasks to relevant person.
- Controling all patient files and related admin to required quality standards and in line with information governance and DPA regulations.
- Maintaining accurate records.
- Delivering and supporting the achievement of performance targets and KPIs.
Person Specification
Skills and Abilities
Essential
- Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
- Able to apply tact and sensitivity to establish trust and confidence.
Qualifications
Essential
- GCSE in English and Maths at Grade C or above, or equivalent experience.
- RSA Typing qualification or suitable typing skills
- Evidence of continued learning/personal development in relevant field
Desirable
- NVQ3 in Administration or equivalent or working towards
Experience
Essential
- Understanding of medical terminology and basic knowledge of anatomy and physiology.
- Robust understanding of Word, Excel, email and databases
Desirable
- Experience of working within an NHS environment relevant to accurate recording of data.
- Experience of using GP clinical systems e.g. EMIS
Person Specification
Skills and Abilities
Essential
- Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
- Able to apply tact and sensitivity to establish trust and confidence.
Qualifications
Essential
- GCSE in English and Maths at Grade C or above, or equivalent experience.
- RSA Typing qualification or suitable typing skills
- Evidence of continued learning/personal development in relevant field
Desirable
- NVQ3 in Administration or equivalent or working towards
Experience
Essential
- Understanding of medical terminology and basic knowledge of anatomy and physiology.
- Robust understanding of Word, Excel, email and databases
Desirable
- Experience of working within an NHS environment relevant to accurate recording of data.
- Experience of using GP clinical systems e.g. EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
