Job summary
Mendip Vale Medical Group are looking for an experienced manager to support our Social Prescibing team in North Somerset & Bristol to deliver safe and effective care to our patients.
The post-holder will provide leadership and management skills to the Social Prescribers in Mendip Vale Medical Group (MVMG),meetings agreed aims and objectives within a profitable, efficient, safe and effective working environment. Working with the Divisional Directors, the post-holder will be responsible for promoting healthy living to our patients, by providing expert signposting and support to engage patients with a wide range of community services.
As the Social Prescriber Manageryou will motivate and inspire the team, ensuring the highest standards of customer service are delivered.
Main duties of the job
The Social Prescriber Manager will develop good working relationships with:
Patients
Community services, 3rdsector
Cliniciansandthe widersurgery staff
Key stakeholders across the whole of BNSSG
Based on guidance from the referrer you support your team to identify a range of options that could assist patients by improving their independence, health and well being by producing a simple personalised care and support plan.
You will be responsible for identifing, monitoring, reviewing and addressing issues across MVMG that impact on the Social Prescribing Team. and will be required to lead the Social Prescribersby facilitating a collaborative, transparent, and knowledge-sharing environment.
The role will also require you to assist in the development of relevant policies and procedures to ensure services are delivered in a safe, caring and effective way.
About us
You will be working with a friendly and knowledgeable team, working in conjunction with the Partners, and Divisional Director to provide day to day supervision and management of the Social Prescriber team and operational service delivery. As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
The Mendip Vale team work together across 8 sites in North Somerset & Bristol, looking after around 80,000 patients across a semi-rural location in North Somerset and urban setting in Bristol and South Gloucester. Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the South West.
Job description
Job responsibilities
The post-holder will provide leadership and management to the Social Prescriber team within Mendip Vale Medical Group (MVMG),meetings agreed aims and objectives within a profitable, efficient, safe and effective working environment. Working with the Divisional Directors, the post-holder will be responsible for promoting healthy living to our patients, by providing expert signposting and support to engage patients with a wide range of community services. The Social Prescriber Manager will motivate and inspire the team, ensuring the highest standards of customer service are delivered.
The Social Prescriber Manager will develop good working relationships with:
Patients
Community services, 3rd sector
Clinicians and the wider surgery staff
Key stakeholders across the whole of BNSSG
Key Responsibilities:
Based on guidance from the referrer identify a range of options that could assist patients by improving their independence, health and well being
Produce a simple personalised care and support plan to improve health & well being
To identify, monitor, review and address issues across MVMG that impact on the Social Prescribing Team.
To lead the Social Prescribers facilitating a collaborative, transparent, and knowledge-sharing environment.
To assist in the development of relevant policies and procedures to ensure services are delivered in a safe, caring and effective way
Other Responsibilities:
To support the Area Manager with delivery of the KPIs and ensure these are understood by the Social Prescribers.
To oversee staff resources and daily work allocation of the teams within the budget set with the Head of Operations
To ensure all staff appraisals, mandatory training and personal development plans are completed within the timescales set.
Working with the Communications and Engagement Manager so regular communications updates which are understood by the staff are cascaded
To undertake any other duties commensurate with the post holders role as agreed with the Head of Operations
To oversee the delivery of services ensuring that there is fairness of workload and adequate availability.
Communication
Able utilise a full range of communication methods to disseminate information to the team
Able to y adapt communication style and content to reflect different type of people when making contact.
Ability to receive sensitive or contentious information and process appropriately; and where needed translate this information into a delivery message or plan for the wider team.
Lead in positivity and effective working relationships with commissioners, other health care providers and other key health care providers and other key partners to support an integrated approach to high quality patient care.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
Implement and maintain the standards required for the health, safety and security knowledge & understanding as defined in the MVMG Health & Safety Policy
Use personal security systems within the workplace according to guidelines
Identify and mitigate the risks involved in work activities and undertaking such activities in a way that manages those risks
Make effective use of training to update knowledge and skills of the team and for your own personal development.
Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Report potential & actual risks identified, prepare mitigation and action plans to minimise risk to MVMG, its patients and staff.
Equality and Diversity
Be a lead in supporting the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required
Lead in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation
Respect the privacy, dignity, needs and beliefs of patients, careers and colleagues
Behave in a manner which is welcoming to an individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
Participate in any training program implemented by MVMG as part of this employment
Identify personal development and training needs
Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Lead and support others with their training and development needs
Participate in continuing education to maintain a contemporary level of professional knowledge and skill
Quality
Strive to improve quality within the Surgery
Assess own performance, ensuring competence, and being accountable for own actions, either directly or under supervision
Manage team members around issues of quality and risk
Develop, manage and contribute to the quality assurance process and effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to ensure the best care for the patient, referring to the Managing Parter as needed.
Effectively manage own time, workload and resources.
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
Maintain and update relevant MVMG policies, standards and guidance to ensure compliance with national and local guidelines.
Lead discussions with members of the team on how the policies, standards and guidelines will affect their work
Participate in audits & meetings where appropriate
This job description is not intended to be an exhaustive list and may be subject to change from time to time.
Job description
Job responsibilities
The post-holder will provide leadership and management to the Social Prescriber team within Mendip Vale Medical Group (MVMG),meetings agreed aims and objectives within a profitable, efficient, safe and effective working environment. Working with the Divisional Directors, the post-holder will be responsible for promoting healthy living to our patients, by providing expert signposting and support to engage patients with a wide range of community services. The Social Prescriber Manager will motivate and inspire the team, ensuring the highest standards of customer service are delivered.
The Social Prescriber Manager will develop good working relationships with:
Patients
Community services, 3rd sector
Clinicians and the wider surgery staff
Key stakeholders across the whole of BNSSG
Key Responsibilities:
Based on guidance from the referrer identify a range of options that could assist patients by improving their independence, health and well being
Produce a simple personalised care and support plan to improve health & well being
To identify, monitor, review and address issues across MVMG that impact on the Social Prescribing Team.
To lead the Social Prescribers facilitating a collaborative, transparent, and knowledge-sharing environment.
To assist in the development of relevant policies and procedures to ensure services are delivered in a safe, caring and effective way
Other Responsibilities:
To support the Area Manager with delivery of the KPIs and ensure these are understood by the Social Prescribers.
To oversee staff resources and daily work allocation of the teams within the budget set with the Head of Operations
To ensure all staff appraisals, mandatory training and personal development plans are completed within the timescales set.
Working with the Communications and Engagement Manager so regular communications updates which are understood by the staff are cascaded
To undertake any other duties commensurate with the post holders role as agreed with the Head of Operations
To oversee the delivery of services ensuring that there is fairness of workload and adequate availability.
Communication
Able utilise a full range of communication methods to disseminate information to the team
Able to y adapt communication style and content to reflect different type of people when making contact.
Ability to receive sensitive or contentious information and process appropriately; and where needed translate this information into a delivery message or plan for the wider team.
Lead in positivity and effective working relationships with commissioners, other health care providers and other key health care providers and other key partners to support an integrated approach to high quality patient care.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
Implement and maintain the standards required for the health, safety and security knowledge & understanding as defined in the MVMG Health & Safety Policy
Use personal security systems within the workplace according to guidelines
Identify and mitigate the risks involved in work activities and undertaking such activities in a way that manages those risks
Make effective use of training to update knowledge and skills of the team and for your own personal development.
Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Report potential & actual risks identified, prepare mitigation and action plans to minimise risk to MVMG, its patients and staff.
Equality and Diversity
Be a lead in supporting the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required
Lead in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation
Respect the privacy, dignity, needs and beliefs of patients, careers and colleagues
Behave in a manner which is welcoming to an individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
Participate in any training program implemented by MVMG as part of this employment
Identify personal development and training needs
Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Lead and support others with their training and development needs
Participate in continuing education to maintain a contemporary level of professional knowledge and skill
Quality
Strive to improve quality within the Surgery
Assess own performance, ensuring competence, and being accountable for own actions, either directly or under supervision
Manage team members around issues of quality and risk
Develop, manage and contribute to the quality assurance process and effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to ensure the best care for the patient, referring to the Managing Parter as needed.
Effectively manage own time, workload and resources.
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
Maintain and update relevant MVMG policies, standards and guidance to ensure compliance with national and local guidelines.
Lead discussions with members of the team on how the policies, standards and guidelines will affect their work
Participate in audits & meetings where appropriate
This job description is not intended to be an exhaustive list and may be subject to change from time to time.
Person Specification
Qualifications
Essential
- NVQ Level 3, Advanced level or equivalent qualifications or working toward
- Evidence of continued learning/personal development in relevant field
Experience
Essential
- Previous evidence of delivering person centred support
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
- Knowledge of community development approaches
- Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
- Excellent communication skills, able to communicate effectively across different levels
- Experience of data collection and providing monitoring information to assess the impact of services.
Other Requirements
Essential
- Patient focused and compassionate about delivery of safe and effect care.
- Ability to demonstrate commitment to Mendip Vales ethos and values
- Resilient and flexible to meet service needs.
- Ability to travel to sites
- Ability to attend meetings outside core hours as required
Person Specification
Qualifications
Essential
- NVQ Level 3, Advanced level or equivalent qualifications or working toward
- Evidence of continued learning/personal development in relevant field
Experience
Essential
- Previous evidence of delivering person centred support
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
- Knowledge of community development approaches
- Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
- Excellent communication skills, able to communicate effectively across different levels
- Experience of data collection and providing monitoring information to assess the impact of services.
Other Requirements
Essential
- Patient focused and compassionate about delivery of safe and effect care.
- Ability to demonstrate commitment to Mendip Vales ethos and values
- Resilient and flexible to meet service needs.
- Ability to travel to sites
- Ability to attend meetings outside core hours as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
