Medical Receptionist

Job summary

We are a vibrant and growing GP practice that's patient focused and looking to provide outstanding care. We have a close knit friendly team and have a culture of promoting strong team members rapidly.

GP Receptionist

MAIN PURPOSE

Dynamic role of being the main point of contact for patients and act as a focal point of communication between patients, doctors and other members of our close knit healthcare team. To ensure enquires are promptly, efficiently and courteously handled; documents filed, recorded and distributed accurately and promptly

GENERAL

• To work within the guidelines and policies of the Practice
• To handle calls in a professional manner with good customer service
• To complete patients referrals and other administrative tasks
• To ensure that safe systems of work are practiced and that the agreed health and safety policies are adhered to.

DEVELOPMENT / TRAINING

We offer great training opportunities. We have a culture of enthusiastic and hardworking team members developing to take on more senior roles in healthcare. This can involve more senior administrative tasks or being directly involved in patient services.

Working Hours:

20 or 25 hours over 5 week days (8am to 6.30pm)

Job Type: Full-time

Salary: starting from £10.42, based on experience

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (required)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)
• EMIS System is a bonus

Language:

• English (required)

Work Location: In person

Main duties of the job

Greeting and booking in our patients for clinics.

. Dealing with patient enquiries efficiently and courteously.

. Receiving and recording of telephone messages taking appropriate action

. Making appointments on Emis System, by processing appointment requests for today, future appointments from patients in person and on the telephone.

To work in accordance of written protocols

. Provide administrative support for clinical staff.

. Filing patient records and correspondence when necessary.

. Opening and distribution or practice post. Outgoing post should be written down in the post book.

. Registering new patients following the Registration Protocol.

. Scanning of documents onto the medical system. All scanning should be cleared daily.

About us

. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.