Rendcomb Surgery

Practice Manager

The closing date is 31 August 2025

Job summary

Practice managers are vital to the successful running of GP surgeries. You'll manage the business and operational aspects of the surgery, making sure that patients are at the centre.

A general practice (GP) surgery is a patient's first and most frequent point of contact with the NHS and you'll be responsible for its smooth running.

To manage and coordinate all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting ED&I (Equality, Diversity and Inclusion), SHEF (Safety, Health, Environment and Fire), quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.

Main duties of the job

business planning
handling financial systems for the practice, including payroll
selecting, training and supervising non-clinical staff
developing and supervising appointment systems that work well for patients and clinicians
ensuring accurate records are kept, and liaising with local health organisations
developing strategies for the practice on issues such as computer systems and security, expanding or changing services, and long-term services

About us

Rendcomb Surgery is a well-established family friendly practice in a small village in the beautiful Cotswolds.

With a list size of 4,900, and growing, we are a rural, small and friendly practice with appreciative patients who rate us highly on access and the quality of their care

Excellent administrative team, with a low staff turnover.

Why Rendcomb?Take a look at our website: www.rendcombsurgery.co.uk

Date posted

26 June 2025

Pay scheme

Other

Salary

£50,000 to £60,000 a year

Contract

Permanent

Working pattern

Flexible working

Reference number

A0201-25-0001

Job locations

Rendcomb

Cirencester

Gloucestershire

GL7 7EY

Job description

Job responsibilities

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of the following staff: Administration Manager, Dispensary Manager, Practice Nurses and salaried GPs

d. Managing the recruitment and retention of staff; developing, implementing and embedding an effective succession plan

e. Key liaison with Primary Care Network and the PCN Manager

f. Ensuring that all staff undertake a robust induction process, including staff employed via ARRS

g. Establishing, reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed

h. Implementing and embedding an effective staff appraisal process

i. Implementing effective systems for the resolution of disciplinary and grievance issues

j. Maintaining an effective overview of and ensuring compliance with HR legislation

k. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

l. Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners

m. Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented

n. Briefing partners on all financial matters, including forecasting

o. Managing and processing partners drawings, PAYE and pensions for practice staff

p. Ensuring the organisation has appropriate insurance cover

q. Developing, implementing and embedding an efficient business resilience plan (BRP)

r. Managing contracts for services, i.e., cleaning, gardening, etc.

s. Managing the procurement of organisation equipment, supplies and services

t. Coordinating the reviewing and updating of all organisation policies and procedures

u. Leading change and continuous improvement initiatives; coordinating all projects within the organisation

v. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)

w. Ensuring the team reaches QOF targets

x. Adopting a strategic approach to the management of all patient services matters

y. Developing, implementing and embedding an effective communication strategy (internal and external)

z. Ensuring the organisation maintains compliance with its NHS contractual obligations

aa. Actively encouraging and promoting the use of patient online services

bb. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

cc. Maintaining the organisation and NHS choices websites

dd. Liaising at external meetings as required

ee. Marketing the practice appropriately

ff. Management of the Patient Participation Group

gg. Effectively managing all complaints in line with current legislation and guidance

e. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training

hh. Managing the organisation IT system, delegating staff to act as administrators

ii. Ensuring compliance with IT security and IG

jj. Coordinating the organisation diary, ensuring meetings are scheduled appropriately