Practice Manager

Job responsibilities

The practice manager is responsible for the day-to-day organisational functions of the surgery and ensuring that staff are enabled to carry out their tasks as efficiently as possible. To this effect the role includes, but is not limited to the following:

Strategic Management

Monitoring and evaluating performance against objectives including the CQC Key Lines of Enquiry.

Ensuring achievement of QOF targets.

Development of strategies and ensuring achievement of the practices commitment to IIF and DES targets.

Maintenance of effective communications with all key stakeholders to allow the practice to achieve its goals.

Financial Management and Planning

Managing practice budgets, whilst seeking to maximise income and reduce expenditure.

Developing a thorough understanding and ability to report on financial implications of contract and legislation changes.

Overseeing practice accounts, compiling year-end figures, and regularly liaising with practice accountants.

Maintaining cash-flow forecasts and keeping partners abreast of these.

Responsibility for completing monthly payroll using IRIS software.

Human Resources

Recruitment of staff where necessary and maintaining staffing within target budgets.

Overseeing staff induction and training.

Direct line management of Reception Manager, Administrative Team, and Senior Nurse.

Ensuring staff are trained to a level that allows them to carry out their roles and responsibilities effectively and keeping up-to-date records of this.

Arranging and completing appraisals for appropriate staff in a timely fashion.

Dealing with disciplinary issues accordingly and where necessary.

Oversight for and maintenance of procedures for job rotas and holiday booking.

Organisational

Oversight for management of practice premises ensuring proper maintenance, cleaning, and security systems are in place; ensuring contracts pertaining to such services are managed appropriately.

Maintaining appropriate fire prevention strategies.

Management for procurement of equipment, supplies, and services.

Maintaining proper health and safety procedures in line with legislation.

Arranging appropriate insurance cover.

Maintenance of an adequate disaster recovery procedure.

Patient services

Ensuring the practice is compliant with NHS contractual obligations pertaining to patient care.

Oversight for development and delivery of services in accordance with local and national guidelines.

Maintaining practice registration policies and monitoring patient turnover to optimise practice list size.

Overseeing complaints management.

Information technology

Optimise patient usage of online services.

Oversee EMIS reporting, CQRS, and NHSE data submissions.

Managing the practice IT systems.

Ensuring compliance with IT security and information governance.

Qualifications

Essential

• -Experience of working in healthcare.
• -Experience of managing accounts / accounting procedures, including budgets and cash flow forecasts.
• -Experience of performance management, including producing appraisals, staff development, and disciplinary procedures.
• -Experience of successfully developing and implementing projects.
• -Experience of workforce planning, forecasting, and development.

Desirable

• -NHS / Primary Care General Practice experience.
• -Relevant health and safety experience.
• -Experience of chairing meetings, producing agendas and minutes.

Experience

Essential

• -Excellent communication skills
• -Excellent leadership skills
• -Strategic and analytical thinking with problem solving abilities
• -Negotiating skills and ability to manage conflict
• -Establishing, reviewing, and regularly updating Job Descriptions and Person Specifications
• -Strong IT skills, particularly Microsoft Word, Excel and PowerPoint
• -Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment whilst empowering staff to work independently under strong leadership
• -Effective time management
• -Ability to network and build relationships
• -Ability to develop, implement and embed policy and procedure
• -Ability to motivate and train staff
• -Able to manage change and cope with pressure
• -Collaborative working with other organisations

Desirable

• -EMIS / Systmone
• -Experience using financial accounting packages.
• -Experience of management accounting.
• -Knowledge of employment law and partnership law.
• -Relevant management or finance qualification
• -Educated to degree level in healthcare or business
• -Leadership and / or Management Qualification
• -AMSPAR Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).