Network Manager

Job description

Job responsibilities

Job Title:Network Manager

Hours: Part-time/Flexible Hours.

Appointment:Fixed term up to 2 years.

Job summary

You will be the first point of contact for the network and act as an enabler for improved health to improve services to City Centre Network.

To provide management and organisational support for the networks to facilitate growth of the PCN and the delivery of services in line with the NHS England strategic development plans, GP contract and Network Contract Directed Enhanced Service Specification(s) DES.

The post holder will contribute to the successful establishment, running and ongoing development of the network,

The post holder, guided by the Clinical Directors, will ensure that the network and its member practices have clear lines of accountability and governance.

The post holder will be required to manage the other support roles employed within the network, including the IT officer and the admin support as well as the additional shared roles. The role will also require close liaison with other employing organisations in respect of the additional roles.

In supporting the development of the network, the services required to comply with the necessary contracts, specifications etc., you will be expected to invest in relationships between service providers.

The post holder will work flexibly across our network practices and closely with the Clinical Directors and will support practices to achieve improved outcomes for the local population.

The post holder will manage the network funding and the collection of data and information to ensure robust budget monitoring, payment, and provision of assurance to the network and/or commissioners relating to any contract compliance.

Mission statement

The mission of the PCN is to:

Our mission is to work well together as a group of practices to improve the health and well-being of our patient population and our teams. We value respectful communication, understanding and shared experience to provide the best possible care. Our mission is enhanced and grounded by being shared with our wider community partners and patient groups, each bringing their own strengths to improve the resilience of all.

Generic Responsibilities

All staff working into the PCN have a duty to conform to the following:

Safeguarding Children and Adults

Equality, Diversity & Inclusion

Safety, Health, Environment and Fire (SHEF)

Confidentiality

Quality & Continuous Improvement (CI)

Induction Training

Learning and Development

Collaborative Working

Service Delivery

Security

Key Contacts

• Clinical Director(s)
• Practice Managers and Lead GPs
• Sheffield CCG/Locality
• Primary Care Sheffield
• Accountable Care Partnership
• Integrated Care System
• Other Sheffield Network Mangers
• All additional roles joining our network e.g., Social Prescriber, Physio etc
• Third sector partnerships
• Sheffield City Council

Primary responsibilities

The remit of this role is broad and evolving and will require attention to detail in the delivery of high-quality day to day operations within the network.

· Act as a champion for the network and encourage and support all practices in the network to engage in the process.

· Work with practices within the PCNs to identify areas of common concern or potential collaborative working to improve the resilience of general practice and sustain local services as well as identify and meet the support needs of the practices in the network.

· Facilitate the development of an honest and transparent culture across the network which support the members to grow and flourish in the improvement of services for both staff and our patients.

· Work with and support the Clinical Directors to develop and deliver their PCN Plans and performance requirements and implement any remedial plans where necessary.

· Continue to support and encourage learning to continually improve network services and patient outcomes.

· Attend relevant meetings to ascertain a wider knowledge of proposals for change in terms of delivery of health care systems across the practices and feedback as appropriate.

· Ensure all relevant national strategies, policies, targets, and frameworks (that are agreed by the network groups) are fully implemented.

· Represent the PCNs at meetings alongside the Clinical Directors.

· Support practices with formulating project and/or delivery plans in relation to meet the GP contract/DES specification, including writing plans and business cases on behalf of the network as appropriate.

· Support the review of PCN agreements as and when required including reflecting changes to practice members and the GP contract/DES specification(s) as these are issued by NHS England.

· Undertake a lead role, as required, to ensure the Network complies with relevant and legislative responsibilities relating to GDPR, Health and Safety and Human Resources.

· Ensure that patient safety is at the forefront of all service developments and delivery.

· Organise meetings including Board and steering group and others as they arise, minute taking and progressing any action points.

· Organise PCN events.

· Identify potential sources of funding to support the networks and its plans and submit bids as appropriate.

· Ensure that specifications, service contracts and/or any plans are adequately monitored and on schedule and that this information is appropriately communicated to relevant stakeholders.

· Oversee any sub-contracting arrangements, negotiating effective use of resources, agreeing service level agreements or contracts and monitoring delivery on behalf of the respective networks.

· Attend meetings as appropriate to the role. These may be outside of normal hours.

· Build good relationships with all stakeholders involved in the PCNs.

MANAGEMENT

· Manage and co-ordinate the work programme of the other support staff in the network, the IT Officer and the administrative support providing.

· Manage the additional shared roles directly employed by the network.

· Advise and implement a centralised management function for the employment of staff within the network, including looking at and implementing the required HR policies and procedures

· Support the recruitment, induction, training, and appraisal of new and existing staff groups/members employed on behalf of the networks.

LEADERSHIP

· Support the Clinical Directors in developing and setting shared purpose and vision.

· Develop engagement in line with shared purpose, and local and national stated priorities.

· Ensure the functioning of the networks align to the agreed shared purpose of the PCNs.

· Pursue the dual functions of PCNs to stabilise general practice, and develop holistic, integrated (health and social) care.

FINANCIAL MANAGEMENT

· Manage all delegated budgets with propriety in line with all relevant organisational procedures with a view to achieving the best impact from well managed finances.

· In conjunction with the Clinical Directors review, authorise and approve operational services spend, ensuring a fair and reasonable allocation of funds.

· Ensure financial risks are recognised and appropriate action taken.

· Support the Clinical Directors in relation to financial planning, accounts, and reporting, liaising closely with the financial lead at PCS and network practices.

Person Specification

Skills

Essential

• Be able to speak confidently on a range of primary care subjects, with the ability to provide definitive advice on national primary care regulation, policy, and development
• Be proficient in the use of Microsoft Office products with advanced level skills in the use of excel for analysis and costing purposes as required for this operational role
• Be able to identify clear priorities for action while managing multiple stakeholder expectations
• Be highly effective communicator and be self-motivated, with the ability to work on own initiative
• Be politically sensitive with highly developed diplomatic skills and be able to identify issues which may cause political sensitivity at an early stage and escalate or manage appropriately
• Be a good team player with can do/ positive attitude to continual changing landscape
• Be able to deal with complex problem-solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected
• Be computer literate, able to operate commonly used IT packages and manage their own IT system with support from the IT provider
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Good personal organisational skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Knowledge

Essential

• Understand the national policy direction for primary, community and secondary care as evidenced in the NHS Long Term Plan, together with good practical and conceptual knowledge of healthcare improvement methods and practices
• Have good understanding of the other primary care providers and stakeholders, such as the LMC
• Have a sound knowledge of GDPR and its regulatory framework, always managing information appropriately

Desirable

• Have knowledge of the regulatory and contractual frameworks for primary care contracts such as LIS, DES, QOF etc.

Qualifications

Essential

• Educated to degree level or experience as a Manager/ Federation Manager in general practice or equivalent
• Evidence of Continuous Professional Development

Experience

Essential

• Experience of working in a senior strategic role in the public or voluntary sector
• Have experience of developing working relationships with local and national stakeholders, including the voluntary sector, demonstrating effective influencing, and negotiating skills, training, and facilitation skills

Desirable

• Experience of senior management role within the NHS or primary care
• Experience of developing services at scale, for example working with a federation or collaboration of general practices
• Experience using clinical systems e.g., System One and/or Emis

Personal qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Demonstrate personal accountability, emotional resilience and work well under pressure

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• Access to own transport and ability to travel across the locality on a regular basis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Porter Brook Medical Centre

Address

9 Sunderland Street

Sheffield

S11 8HN

Employer's website

https://www.porterbrookmedicalcentre.co.uk (Opens in a new tab)