Patient Administrator

Job description

Job responsibilities

Job Description

Post: Patient Administrator

Based at: 114 Arbury Road, Cambridge, CB4 2JG

Reports to: Office Manager

Job Purpose

Greet patients and visitors in an efficient and courteous manner.

Provide a caring and compassionate service to patients.

Provide an effective and polite telephone enquiry service.

Proactively communicate information between relevant patients, doctors and professionals.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.

To ensure the accurate and timely recording of patient data onto the SystmOne database.

Main duties

Greet patients and visitors to the practice.

Book in patients and visitors in line with practice appointments and visitors procedures.

Respond to and/or redirect all patient and visitor requests accordingly.

Ensure computerised appointment system is kept up-to-date.

Book, amend and cancel patient appointments.

• Take requests for home visits, emergency visits and hospital transport.
• Liaise with prescription department.
• Set-up of new patients onto the computer system.
• Distribute completed prescriptions.
• Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
• Ensure up-to-date maintenance of both computerised and manual filing systems.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Provide clerical assistance to practice as required from time to time, including word/data processing, filing, photocopying and scanning.
• Assist in the completion of medical/insurance reports.
• Summarising medical records and entering data onto the practice database.
• Tidying of patients previous manual medical records.
• Ensure confidential paper waste is shredded.
• Ensure that the waiting areas are tidy and free from obstacles.
• Secure the building at the end of the working day.
• Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
• This Job Description is not exhaustive and may be adjusted periodically after review and consultation.
• You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

Person Specification

Qualifications

Essential

• GCSE English and Maths
• Computer literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Arbury Road Surgery

Address

114 Arbury Road

Cambridge

CB4 2JG

Employer's website

https://www.arburyroadsurgery.nhs.uk/ (Opens in a new tab)