Receptionist

Job description

Job responsibilities

Job Responsibilities:

Administration

· to have a thorough knowledge of all the practice’s procedures

· to work in accordance with written protocols

· to retrieve paper medical records at the request of a doctor or nurse

· photocopying as requested

Reception Duties

· receiving patients for appointments with doctors or nurses or for appointments with other healthcare professionals, i.e. healthcare assistant phlebotomist or physiotherapist.

· booking appointments, receiving and processing repeat prescription requests

· handling completed repeat prescriptions with patients by following the established practice procedure of checking names, addresses and dates of birth

· Understanding and requesting repeat prescriptions for patients.

· covering all reception positions both on the front desk and receiving ‘phone calls in the back office as required

· Helping patients understand the e-consultation system and how they can access and use it.

· Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed

· Advise patients of relevant charges for private services, accept payment and issue receipts

· Completing Administration work related to e-consultations and scanning.

· arranging Patient Transport to and from hospital Outpatient appointments for patients

· booking telephone interpreters via Language Line

· To complete all mandatory training as required by management.

· To attend all reception team meetings.

· Ensure reception and waiting areas are kept neat and tidy.

· Open premises at the start of the day, deactivate alarm and make necessary preparation to receive patients. Secure premises at the end of the day, ensure building is totally secured, internal lights off and alarm activated

· all reception staff are expected to provide cover for colleagues who are on holiday or away from the surgery unexpectedly to maintain the required capacity

Administration

Ensure appropriate correspondence is passed to the relevant departments.

Check and action e-mails, tasks and workflows on a daily basis

Your work may change, subject to consultation, depending on the needs of the organisation. This may include incorporating administration work within your working week.

Special requirements of the post

Understanding and acceptance of and adherence to the need for strict confidentiality.

Ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patient’s enquiries and requests.

Excellent communication skills.

Person Specification

Experience

Essential

• Pervious experience of working with in a GP Practice, Medical environment or customer service.

Desirable

• To have experience of working in primary care or GP Practice
• To have an understanding of the EMIS clinical

Qualifications

Essential

• English and Maths GCSE A-C

Desirable

• Computer and keyboard knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eagle House Surgery

Address

291 High Street

Enfield

Middlesex

EN3 4DN

Employer's website

https://www.eaglehousesurgery.co.uk/ (Opens in a new tab)