Medical Receptionist

Job description

Job responsibilities

Redburn Park Medical Centre

Medical Receptionist Job Description

1. JOB IDENTIFICATION

Job Title: Medical Receptionist

Responsible to: Practice Manager

Last updated: 01-03-2023

2. JOB PURPOSE

To provide reception service to practice population.

To work as a team member to undertake administrative tasks and assist the practice team deliver quality health care to the practice population.

3. SCOPE AND RANGE

Responsible for providing reception service and first point of contact for practice.

Provide clerical assistance to enable the practice team deliver quality health care to the practice population. Organise own day to day tasks following practice procedures and protocols.

4. MAIN DUTIES/RESPONSIBILITIES

Attending reception desk.

Answering telephone calls

Handling requests for appointments, home visits and repeat prescriptions

Opening post

Scanning all correspondence

Arranging patient transport for admission

Liaison with internal and external contacts for patient enquiries

Handling messages for GPs and other health care team members

IT routine tasks- Opening and closing down of system.

Premises security opening and closing surgery. Setting alarm

Word processing, data input, dealing with electronic mail.

Dealing with requests for copies of patients records

Dealing with payments of private fees and issuing receipts.

Waiting room maintenance

Stock maintenance consulting rooms.

Minimal supervision of new staff members in absence of line manager

Light domestic duties in absence of domestic staff

Attending practice meetings or training events (some of which may be outside normal hours of working).

Support the equality, diversity and rights of patients, carers and colleagues

Learn any new tasks of the same grade which are introduced to general practice.

5. SYSTEMS AND EQUIPMENT

Routine use of practice telephone system, computer system, intranet and NHS computer records.

Routine use of scanner and photocopier. Occasional use of laminator

Routine use of practice administrative policies and procedures

The post holder will use appropriate equipment and carry out all duties in a manner compliant with current Health & Safety Legislation and Regulations.

Annual appraisal system used to identify training requirements

6. DECISIONS AND JUDGEMENTS

Assessing and prioritising service user requests. Recognising risk situations and use initiative when non routine situations arise. Maintaining patient confidentiality at all times

7. COMMUNICATIONS AND RELATIONSHIPS

Provide and receive information to service users and health care team through face to face contact, telephone and email.

8. PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB

Physical

Basic keyboard skills

Frequent requirement for sitting and standing for a substantial proportion of time. Occasional light/moderate physical effort required for short periods (assistance with movement of stationary deliveries).

Mental

Frequent interruptions. Concentration required when following administrative procedures. Communicating tactfully with patients when there may be barriers to understanding.

Emotional

Dealing with difficult patients. Occasionally imparting unwelcome news. Dealing with bereaved relatives.

Environmental

Occasional exposure to body fluids

9. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB

To provide a quality reception service in a competent friendly manner

Prioritising a varied and unpredictable workload on a daily basis to meet deadlines

10. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB

Good communication skills.

IT skills

Knowledge of practice administrative policies and procedures.

Ability to form good working relationships and adaptable to work within a multidisciplinary team

Ability to work under pressure and organise own workload

11. EQUALITY & DIVERSITY

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent

Experience

Desirable

• Experience of GP practice
• Experience in Primary Care / NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Redburn Park Medical Centre

Address

15 Station Road

Percy Main

North Shields

Tyne And Wear

NE29 6HT

Employer's website

https://www.redburnpark.co.uk/ (Opens in a new tab)