Job summary
Would you like to help make a difference to
patient care?
Would you like to become part of our expanding
practice?
Would you consider yourself to be
compassionate, an excellent communicator, with good keyboard skills?
If so, we are currently recruiting and have
vacancies for Receptionist/Care navigators.
Main duties of the job
Patient Navigation: To assist patients in navigating
the healthcare system by directing them to the appropriate services and
resources, both within and outside the practice.
Appointment Management: Schedule and manage patient
appointments efficiently, ensuring optimal use of practice resources.
Communication: Serve as the first point of contact
for patients, providing a warm and welcoming environment both in person and
over the phone.
Administrative Support: Perform general
administrative duties, including managing patient records, including
registering new patients, and maintaining the reception area.
Collaboration: Work closely with healthcare
professionals within the practice to ensure a seamless patient journey.
About us
Thorne Moor Medical Practice is a two sited practice
situated in Thorne which is Northeast of Doncaster. Easily access by the M18
and M180 with purpose-built sites, we serve over 9,500 patients in the Thorne
and Moorends area.
A three GP partner practice, we are very well supported by
a truly multidisciplinary team including a salaried GP, ANPs, Nurses, HCAs, a
pharmacist and experienced administration staff, totalling 35 people. We are a friendly bunch and are looking for
someone to join the team and help shape the future of this expanding practice.
As with all jobs in the NHS the work is busy and demanding
at times, but we look to support and manage a healthy work/life balance for all
at the practice and offer many benefits including an excellent pay and rewards
package, access to the NHS pension, employee support programs and copious
amounts of tea, coffee and cake!
If you are reading this, you are obviously interested so
why not contact us to find out more?
Job description
Job responsibilities
JOB
SUMMARY
The
main purpose of the Receptionist/Care Navigator is to provide a point of
contact for patients and to act as a focal point of communication between
patients, doctors and other staff. Other duties include ensuring that the
general administrative work of the Practice is undertaken efficiently and
effectively.
The
reception desk is the first point of contact for patients when they contact
the Practice either in person or by phone - and therefore it is very
important that they are received with courtesy and politeness.
Confidentiality is of prime importance and must be always maintained.
Flexibility of working patterns is important
in order to provide cover for colleagues during periods of annual leave or
sickness.
MAIN
DUTIES AND RESPONSIBILITIES
- Receiving
patients and other visitors at the reception desk.
- Navigating
patients to the most appropriate service and documenting on appropriate
template.
- Ensuring
that patients' arrivals are logged correctly.
- Using
the computer appointment system.
- Receiving
telephone calls to the Practice, logging these and acting on them as
appropriate.
- Explain
practice arrangements and formal requirements to new patients and those
seeking temporary treatment, ensuring correct paperwork completed and passed
to administrator for processing.
- Follow
correct procedure for taking payments and issuing receipts.
- Action
repeat prescription requests both electronically and manually and process
accordingly
- Receiving
and recording requests for home visits.
- Task
management ensuring these are dealt with in a timely manner.
- Directing
patients within the building as appropriate.
- Receiving
and processing requests for repeat prescriptions.
- Making
the working of the surgery as patient friendly as possible.
- Updating
the waiting room white board(s) and notice board(s) as required.
Job description
Job responsibilities
JOB
SUMMARY
The
main purpose of the Receptionist/Care Navigator is to provide a point of
contact for patients and to act as a focal point of communication between
patients, doctors and other staff. Other duties include ensuring that the
general administrative work of the Practice is undertaken efficiently and
effectively.
The
reception desk is the first point of contact for patients when they contact
the Practice either in person or by phone - and therefore it is very
important that they are received with courtesy and politeness.
Confidentiality is of prime importance and must be always maintained.
Flexibility of working patterns is important
in order to provide cover for colleagues during periods of annual leave or
sickness.
MAIN
DUTIES AND RESPONSIBILITIES
- Receiving
patients and other visitors at the reception desk.
- Navigating
patients to the most appropriate service and documenting on appropriate
template.
- Ensuring
that patients' arrivals are logged correctly.
- Using
the computer appointment system.
- Receiving
telephone calls to the Practice, logging these and acting on them as
appropriate.
- Explain
practice arrangements and formal requirements to new patients and those
seeking temporary treatment, ensuring correct paperwork completed and passed
to administrator for processing.
- Follow
correct procedure for taking payments and issuing receipts.
- Action
repeat prescription requests both electronically and manually and process
accordingly
- Receiving
and recording requests for home visits.
- Task
management ensuring these are dealt with in a timely manner.
- Directing
patients within the building as appropriate.
- Receiving
and processing requests for repeat prescriptions.
- Making
the working of the surgery as patient friendly as possible.
- Updating
the waiting room white board(s) and notice board(s) as required.
Person Specification
Qualifications
Essential
- GCSE English & Maths A - C
- Minimum of working in similar environment for 1 year
Desirable
- Experience GP Receptionist
Person Specification
Qualifications
Essential
- GCSE English & Maths A - C
- Minimum of working in similar environment for 1 year
Desirable
- Experience GP Receptionist
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
