Job summary
We are looking for an administrator who is able
to work independently and part of a team. The ideal candidate would be hard
working, enthusiastic and would be committed to providing quality care to our
patients.
This is an exciting opportunity to join an enthusiastic and
forward thinking team of health care professionals who are passionate about
delivering a high quality, caring service for our patients.
Main duties of the job
The main duties of this role would be interaction with patients over the telephone and face to face. You would be required to deal with a variety of queries such as, ordering prescriptions, booking appointments, scanning and filing, referrals, call and recall etc.
About us
We are a friendly practice based in the centre of Kirkby with an excellent team.
The practice is located in a purpose built Health Centre which
has access to x-ray and community bases
clinics such as respiratory, diabetes and cardiology.
Our clinical team
consists of 1 full time senior partner, 4 part time salaried GP’s, 1 Advanced nurse practitioner, 2 Practice
nurses, 1 Healthcare assistant and 1 Clinical Pharmacist. Our list size is 6,400 (approx.) and we use
the EMIS clinical system and Docman 10.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist/administrator. Please see below:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Read code data on EMIS Web
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Scanning and filing
- Sending and following up referrals
- Ordering repeat prescriptions
- Call and recalling patients for QOF, follow up etc.
- Registering new patients
- Managing workflow and tasks in both EMIS and Docman 10.
- Action incoming emails on the NHS.net
(Training will be provided)
Job description
Job responsibilities
The following are the core responsibilities of the receptionist/administrator. Please see below:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Read code data on EMIS Web
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Scanning and filing
- Sending and following up referrals
- Ordering repeat prescriptions
- Call and recalling patients for QOF, follow up etc.
- Registering new patients
- Managing workflow and tasks in both EMIS and Docman 10.
- Action incoming emails on the NHS.net
(Training will be provided)
Person Specification
Experience
Desirable
- Experience with EMIS web and Docman 10.
- Experience in primary care.
- Working in a customer facing industry.
Person Specification
Experience
Desirable
- Experience with EMIS web and Docman 10.
- Experience in primary care.
- Working in a customer facing industry.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
