Medical Receptionist

Job description

Job responsibilities

Reception Duties:

• Welcome patients to the Practice in a friendly professional manner
• Receive and direct patients in a friendly manner, marking their attendance on the computer
• Receive and direct visitors to the surgery in a friendly manner, ensuring that they sign visitors book on arrival and when they leave
• Book appointments taken over the telephone into the relevant slots
• Answer the telephone within five rings and deal with the call appropriately
• Take and record messages appropriately, ensuring that these are initialed and dated
• Ensure visits are dealt with promptly and according to practice procedures, note the time the visit is requested and record in the visit book
• Take and prepare repeat prescriptions for signature when required
• Pull off prescription requests from the email system and print off where appropriate
• Action all surgery emails appropriately and in a timely manner
• Photocopy forms used by reception as and when required
• Inform Practice Manager if you are aware of stationery supplies running low
• Open, distribute and file mail in a timely manner, date stamping all incoming mail
• Print and distribute patient blood test forms as and when required
• File prescriptions in chronological order

• Ensure patients attending cytology appointments have a cytology form completed and that this is available for the relevant clinician in a timely manner
• Ensure that the telephones are transferred to the OOH as and when appropriate
• Report any matters affecting health and safety to the Practice Manager
• Acknowledge messages on Slack (internal messaging app) and action as required
• Ensure patient consents on completed prior to passing requests onto the secretarial team

Housekeeping duties:

• Ensure the consulting rooms are tidy and clean
• Lock up and secure the building when last to leave the building, ensuring that all appliances have been switched off
• Tidy and sort out magazines, newsletters, patient information slips etc in the waiting areas in the waiting area
• At the end of your evening shift close the Surgery areas and switch off any lights, TVs and signing in screen etc. Close blinds, lock cabinets and internal doors as appropriate. Ensure that all computers are switched off completely.

Data Input Clerk Duties:

• Monitor Cytology data and/or childhood immunisations via the Open Exeter system. Send out patient letters as and when appropriate
• Undertake any other adhoc data entry duties that may be required

Education:

• Attend training sessions appropriate to your post, as instructed by the Practice Manager

General:

• Participate in annual reviews and work to achieve agreed personal objectives
• Comply with health and safety legislation, promoting high standards and acting immediately on hazards or unsafe practices in conjunction with other staff and the Practice Manager
• Provide cover for the work of colleagues during periods of absence or peak workloads
• Ensure that the Practice Standards are maintained and monitored to improve the quality and total care to all who come into contact with services provided by Woodside Medical Centre
• Undertake any other tasks commensurate within the nature and grade of the post as allocated by the Practice Manager

NOTE: This job description is an outline only and may be amended to take into account any changes within the Practice, following discussion with the postholder.

Person Specification

Qualifications

Essential

• Good basic level of Maths and English

Desirable

• Previous experience as a receptionist (or similar) in the NHS
• Previous use of EMIS Web, Docman, CRRS

Experience

Essential

• Customer Services Experience
• Dealing with the public in a professional manner
• Completion of administrative processes and procedures
• Good IT skills
• People Handling
• Able to multi-task
• Enthusiastic
• Team player
• Demonstrate use of initiative
• Excellent communication skills (both written & verbal)
• Commitment to basic Equal Opportunities

Desirable

• Knowledge of the NHS
• Use of EMIS Web
• Advanced computer skills
• Forward planning skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodside Medical Centre

Address

Jardine Crescent

Coventry

CV4 9PL

Employer's website

http://www.woodsidehealth.org/ (Opens in a new tab)