Receptionist / GP Assistant

Job description

Job responsibilities

To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.

Booking - cancelling, amending patients appointments using EMIS web clinical software

Manning the practices email inbox

To maintain a good rapport/relationship between internal and external customers of the Practice at all times.

To have an overview of the demands and workflow of the Practice during the working day.

To book - cancel and amend patients appointments using the clinical system

Ensure the waiting area - reception front desk is kept tidy and keep forms and patient information stocked up where possible.

Arranging appointments for patients reviews as part of QOF management

Register new patients living within our catchment area

Dealing with internal and external post

Patient engagement proactively inform patients of benefits for signing up to the online services where patients can book appointments - order repeat prescription and view their medical record.

Effectively signpost patients to services appropriate to their needs

Scanning and action the clinical correspondence as per GP instructions into the patients medical records

To follow up referrals to the relevant hospital departments as requested by clinical staff and accurately document the receipt in patients records.

Request the repeat prescriptions received in person, email and fax via medicine management in EMIS.

Filing prescriptions actioned by the GP

To be flexible to cover shifts in the event of staff holidays and sickness at short notice is essential.

Person Specification

Experience

Essential

• Experienced in providing information and advice to patients/relatives.
• The ability to exercise judgement when dealing with patient enquiries /problems.
• Excellent Computer Skills.
• Knowledge of EMIS web clinical system
• The ability to manage own workload and act independently.
• Excellent communication and interpersonal skills.
• High degree of accuracy with regard to patient correspondence and filing.
• Sensitivity and empathy with people from different backgrounds.
• Good standard of literacy and numeracy.
• Ability to work without close supervision.
• The ability to work to a professional standard
• Flexibility and excellent time management is an essential requirement

Desirable

• Previous administration/receptionist experience in a similar setting and ideally in a GP Practice or health care setting would be advantageous to your application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lee Road Surgery

Address

20 Lee Road

London

SE3 9RT

Employer's website

https://www.leeroadsurgery.co.uk/ (Opens in a new tab)