Care Navigator

Job summary

To carry out reception tasks on a day to day operational basis ensuring that services are delivered, in a co-ordinated and efficient manner.

To work with other receptionists and healthcare professionals to provide a first class service to our patients.

To provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support in accordance with the service specification and clinical performance indicators.

Main duties of the job

Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system.

Booking in patients when they arrive at the surgery.

Receiving and checking repeat prescription requests.

Giving completed prescriptions to patients and local pharmacies who collect them.

Helping new patients register with the surgery providing the necessary paperwork and check returned paperwork is complete.

Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc.

Advising patients of the results to routine tests.

Responding to patient requests for information about other NHS services.

To carry out reception tasks on a day to day operational basis ensuring that services are delivered.

To ensure that excellent customer care is being delivered at all times.

To maintain and develop effective communication across the team.

About us

Riverside Brigg is a purpose built practice in the centre of Brigg with branch surgeries located covering a further four sites. Five GP partners care for nearly 25,000 patients; we are a Training Practice, host medical students and nurses and also offer work placements. We are a dispensing practice with a pharmacy attached at both sites in Brigg and Broughton. The partners have specialist interests in Cardiology, Dermatology, Diabetes, Minor Surgery, Respiratory and Substance Misuse. We employ an ANP with an interest in; Paediatrics. The Urgent Care Team manages on the day demand offering emergency appointments and telephone advice. Practice nurses manage chronic disease within the surgery and are supported by six HCAs. The two practice Pharmacist's manage prescribing and medicines optimisation. The clinical team is supported by a multi-professional administration team.