Job summary
About Us
Park View is a forward-thinking, patient-centred GP practice dedicated to delivering high-quality, accessible healthcare to our community. With a supportive clinical and administrative team, we pride ourselves on innovation, continuous improvement, and exceptional patient care.
The RoleWe are seeking an experienced and dynamic Practice Operations Manager to lead the day-to-day operational running of the practice. This pivotal role requires strong leadership, excellent communication skills, and the ability to manage complex workflows in a fast-paced healthcare environment.
You will work closely with the Partners to ensure the smooth functioning of services, delivering operational excellence and supporting our team to provide outstanding care.
Main duties of the job
The Practice Operations Manager is responsible for overseeing the daily running of the GP practice to ensure efficient, high-quality service delivery. Key duties include managing administrative and reception teams, coordinating staffing and rotas, improving operational workflows and patient access, supporting compliance with CQC and governance standards, managing facilities and health & safety, implementing practice policies and digital systems, and acting as a central point of contact for staff, patients, and partners.
About us
At Park View Medical Centre, we help to support 6800 patients in the local area with their health needs while also holding our status as a training practice.
In our team, we have 2 partners, 5 Salaried GPs, Physician Associate, Nurse Practitioner, Practice Nurse, HCA and 3 Pharmacists along with other ARRS roles who link in. Our admin team is made up on 9 members with our GP Assistant also leading the way.
We have a strong relationship with our community and get involved with many activities to support them.
Job description
Job responsibilities
Oversee the daily operations of the practice to ensure smooth, efficient service delivery.
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Optimise patient access, appointment systems, workflow processes, and service efficiency.
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Monitor operational performance and implement improvements where needed.
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Ensure effective communication across clinical and non-clinical teams.
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Line-manage administrative and reception teams, providing leadership, support, supervision, and development.
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Lead on recruitment, induction, training, rotas, and performance management.
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Promote a positive, collaborative, and patient-focused workplace culture.
-
Manage staffing levels to meet service needs.
-
Support compliance with CQC standards, health & safety legislation, safeguarding, and practice policies.
-
Contribute to audits, risk assessments, and quality improvement initiatives.
-
Assist in maintaining up-to-date operational policies, procedures, and protocols.
-
Oversee reception and administrative functions to ensure excellent patient service.
-
Respond to patient queries, complaints, and feedback in a professional and timely manner.
-
Drive improvements in patient satisfaction and access to care.
-
Support the use and optimisation of clinical systems.
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Assist with the rollout of digital tools, online services, and operational technology.
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Troubleshoot issues and liaise with IT support where necessary.
-
Oversee the management of practice premises, maintenance, and equipment.
-
Ensure health & safety policies are followed and appropriate records are maintained.
-
Support business continuity and emergency planning.
-
Act as a key point of contact for staff, patients, service providers, PCN colleagues, and external partners.
-
Support effective internal and external communication across the practice.
-
Attend relevant meetings and contribute to operational decision-making.
-
Work with the Partners on service development and long-term planning.
-
Support change management and improvement projects.
-
Contribute to delivering the practices strategic objectives.
Responsibility for the management of the practice budget in conjunction with the Partners.
Responsible for management of petty cash system in line with the Company's procedures.
Responsible for maintaining patient list sizes within contractual requirements.
Responsible for ensuring awareness of the Quality Outcomes Framework throughout the practice and for ensuring appropriate delivery, in conjunction with the Clinical Lead, to a highest level.
- To be involved with the Safeguarding Team of the practice to make sure all requests are dealt with.
Job description
Job responsibilities
Oversee the daily operations of the practice to ensure smooth, efficient service delivery.
-
Optimise patient access, appointment systems, workflow processes, and service efficiency.
-
Monitor operational performance and implement improvements where needed.
-
Ensure effective communication across clinical and non-clinical teams.
-
Line-manage administrative and reception teams, providing leadership, support, supervision, and development.
-
Lead on recruitment, induction, training, rotas, and performance management.
-
Promote a positive, collaborative, and patient-focused workplace culture.
-
Manage staffing levels to meet service needs.
-
Support compliance with CQC standards, health & safety legislation, safeguarding, and practice policies.
-
Contribute to audits, risk assessments, and quality improvement initiatives.
-
Assist in maintaining up-to-date operational policies, procedures, and protocols.
-
Oversee reception and administrative functions to ensure excellent patient service.
-
Respond to patient queries, complaints, and feedback in a professional and timely manner.
-
Drive improvements in patient satisfaction and access to care.
-
Support the use and optimisation of clinical systems.
-
Assist with the rollout of digital tools, online services, and operational technology.
-
Troubleshoot issues and liaise with IT support where necessary.
-
Oversee the management of practice premises, maintenance, and equipment.
-
Ensure health & safety policies are followed and appropriate records are maintained.
-
Support business continuity and emergency planning.
-
Act as a key point of contact for staff, patients, service providers, PCN colleagues, and external partners.
-
Support effective internal and external communication across the practice.
-
Attend relevant meetings and contribute to operational decision-making.
-
Work with the Partners on service development and long-term planning.
-
Support change management and improvement projects.
-
Contribute to delivering the practices strategic objectives.
Responsibility for the management of the practice budget in conjunction with the Partners.
Responsible for management of petty cash system in line with the Company's procedures.
Responsible for maintaining patient list sizes within contractual requirements.
Responsible for ensuring awareness of the Quality Outcomes Framework throughout the practice and for ensuring appropriate delivery, in conjunction with the Clinical Lead, to a highest level.
- To be involved with the Safeguarding Team of the practice to make sure all requests are dealt with.
Person Specification
Qualifications
Essential
- GCSE grade A to C or equivalent in English and Maths
Experience
Essential
- Improving patient experience; passion, strategies and tools, experience of success.
- Experience of managing teams within healthcare, including clinical and non-clinical staff.
- Coaching and nurturing new talent and people in new management roles.
- Leading quality improvement projects and strategies.
- Taking teams through change.
Desirable
- Experience of driving innovation and high performance.
- Experience of operationalising values and goals and using data for improvement (ie appraisal, recruitment and protocols).
- Maintaining high staff retention and keeping teams motivated.
Person Specification
Qualifications
Essential
- GCSE grade A to C or equivalent in English and Maths
Experience
Essential
- Improving patient experience; passion, strategies and tools, experience of success.
- Experience of managing teams within healthcare, including clinical and non-clinical staff.
- Coaching and nurturing new talent and people in new management roles.
- Leading quality improvement projects and strategies.
- Taking teams through change.
Desirable
- Experience of driving innovation and high performance.
- Experience of operationalising values and goals and using data for improvement (ie appraisal, recruitment and protocols).
- Maintaining high staff retention and keeping teams motivated.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.