Job summary
We are seeking an enthusiastic, dynamic and highly motivated Practice
Manager to lead our established and supportive team.
Management experience in a healthcare setting is desirable but not
essential we also welcome applications from experienced managers from other
sectors who can demonstrate strong leadership, business management and
organisational skills.
Main duties of the job
We are looking
for a Practice Manager to manage the operational aspects and work with the
partners on the strategic, business and finance management.
This diverse
role is responsible for the smooth day to day running of the practice, staff
management, overseeing HR functions, compliance, and ensuring the practice
meets its contractual and regulatory obligations.
The successful
candidate will have excellent interpersonal and organisational skills, be team
focused, compassionate and will foster excellent team-working. They will provide
excellent leadership in the development of staff and have an inclusive
approach, coaching and developing the team, whilst also supporting patient
care. They will be supported by an established and experienced deputy practice
manager, finance manager, HR officer and a committed team of 50 clinical and
non-clinical colleagues. A comprehensive handover from our current Practice Manager will be provided.
Due to the
varied nature of the role, we are looking for someone who has a hands-on
approach and is confident in dealing with both operational and strategic
issues.
This is a full time, on-site role and is not suitable for
remote working. The post-holder is expected to maintain a regular and visible
presence within the practice to lead the team effectively, oversee daily
operations, and engage directly with patients, staff and stakeholders.
About us
Chew Medical Practice is a friendly, high-performing and well-respected GP dispensing practice serving 10,500 patients in the heart of the beautiful Chew Valley, just 10 miles from both Bristol and Bath. We're proud of our 'good' CQC rating and our commitment to providing high-quality, patient-centered care.
Other benefits include:
Competitive salary, depending on experience
Opportunities for professional development.
6 weeks' holiday (pro rata) plus bank holidays
Enrolment into the NHS Pension Scheme.
Job description
Job responsibilities
- Work with the GP partners to provide visible, accessible leadership and ensure smooth daily operations
- Oversee HR, recruitment and workforce planning
- Manage compliance, contracts, policies and regulatory obligations (including CQC)
- Support financial planning and budgeting with our Finance Manager
- Support our dispensary and nursing teams to deliver safe, effective services
- Coaching and developing staff, and fostering a positive workplace culture
- Oversee IT systems, data security, estates and health & safety
- Handle patient feedback, complaints and significant events
- Foster excellent communication within the team and with external partners
- Keeping up with national and local developments within primary care, working with local stakeholders, commissioners and our Primary Care Network
Job description
Job responsibilities
- Work with the GP partners to provide visible, accessible leadership and ensure smooth daily operations
- Oversee HR, recruitment and workforce planning
- Manage compliance, contracts, policies and regulatory obligations (including CQC)
- Support financial planning and budgeting with our Finance Manager
- Support our dispensary and nursing teams to deliver safe, effective services
- Coaching and developing staff, and fostering a positive workplace culture
- Oversee IT systems, data security, estates and health & safety
- Handle patient feedback, complaints and significant events
- Foster excellent communication within the team and with external partners
- Keeping up with national and local developments within primary care, working with local stakeholders, commissioners and our Primary Care Network
Person Specification
Qualifications
Desirable
- Further education and qualifications beyond A-level
- Leadership and/or management qualification.
Experience
Essential
- An experienced leader and manager with excellent people skills
- Hands-on and visible, with a collaborative, supportive leadership style
- Able to deal with multiple conflicting demands to ensure the smooth day to day running of the practice, including staff management, overseeing the HR functions, compliance and ensuring the practice meets its contractual and regularity obligations.
- Highly organised with the ability to prioritise and work under pressure
- Skilled at building rapport with a range of stakeholders including patients, clinical staff and external organisations
- Comfortable managing change, improving systems and driving innovation
- Committed to equality, diversity, inclusion and staff wellbeing
- Able to manage and resolve conflict effectively, ensuring a positive working environment
- Strong analytical and problem-solving abilities with a proactive approach to identifying and addressing needs
Desirable
- NHS or primary care management experience
- Financial and business management, including forecasting
- HR processes and employment law
- Health & safety and risk management
- Experience of managing multidisciplinary teams
Person Specification
Qualifications
Desirable
- Further education and qualifications beyond A-level
- Leadership and/or management qualification.
Experience
Essential
- An experienced leader and manager with excellent people skills
- Hands-on and visible, with a collaborative, supportive leadership style
- Able to deal with multiple conflicting demands to ensure the smooth day to day running of the practice, including staff management, overseeing the HR functions, compliance and ensuring the practice meets its contractual and regularity obligations.
- Highly organised with the ability to prioritise and work under pressure
- Skilled at building rapport with a range of stakeholders including patients, clinical staff and external organisations
- Comfortable managing change, improving systems and driving innovation
- Committed to equality, diversity, inclusion and staff wellbeing
- Able to manage and resolve conflict effectively, ensuring a positive working environment
- Strong analytical and problem-solving abilities with a proactive approach to identifying and addressing needs
Desirable
- NHS or primary care management experience
- Financial and business management, including forecasting
- HR processes and employment law
- Health & safety and risk management
- Experience of managing multidisciplinary teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
