Job summary
This role is to provide 12-month maternity cover. As a key member of the Patient Services Team, the candidate will receive, assist, and direct patients in accessing appropriate services, provide general assistance to the practice team, meet and greet patients, and ensure all reception/administration duties are completed promptly and efficiently.
Main duties of the job
- Ensure effective and efficient reception service provided
- Deal with enquiries
- Book appointments
- Register patients
- Assist with initial triage of patients
- Provide administrative support
About us
Concord Medical Centre is an award-winning, clinically-led GP practice situated in North Bristol. We pride ourselves on our multi-disciplinary approach with GP, Clinical Pharmacist, and Nurse Partners.
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and visitors, both in person and over the phone
- Deal with general enquiries, book and amend appointments, registration of patients, read-code data into clinical systems, and handle patient notes
- Assist with initial triage of patient enquiries
- Communicate test results
- Undertake task management on clinical systems
- Enter patient information on to the practice clinical system as required
- Open incoming documents in a timely fashion and distribute to other practice teams promptly and accurately
- Provide administrative support to clinical teams
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and visitors, both in person and over the phone
- Deal with general enquiries, book and amend appointments, registration of patients, read-code data into clinical systems, and handle patient notes
- Assist with initial triage of patient enquiries
- Communicate test results
- Undertake task management on clinical systems
- Enter patient information on to the practice clinical system as required
- Open incoming documents in a timely fashion and distribute to other practice teams promptly and accurately
- Provide administrative support to clinical teams
Person Specification
Experience
Essential
- Strong interpersonal skills
- Experience in working in a receptionist/coordinator capacity
- Excellent time management and organisational skills
- Strong written and verbal communication skills
- Experience of working in healthcare
Desirable
- Experience working with EMIS Web
- Experience in working in general practice
Person Specification
Experience
Essential
- Strong interpersonal skills
- Experience in working in a receptionist/coordinator capacity
- Excellent time management and organisational skills
- Strong written and verbal communication skills
- Experience of working in healthcare
Desirable
- Experience working with EMIS Web
- Experience in working in general practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
