Practice Manager

Concord Medical Centre

This job is now closed

Job summary

We are looking for an accomplished, motivated manager with excellent interpersonal and leadership skills to manage the operational functions and work alongside the partners on practice development.

We have 8 partners and large clinical and non-clinical teams, providing care to approximately 18,000 patients.

The successful candidate will have a positive and approachable manner and excellent communication and organisation skills. They will also be adaptable, resilient and able to find solutions. They will have strong HR skills and experience of managing teams, regulatory compliance and premises/estates management.

Ideally, we are looking for full-time hours, but will consider part-time for a minimum of 30 hours over 4 days.

Main duties of the job

Supported by a Patient Services Manager, Clinical Resource Manager, Finance Manager/Bookkeeper and an IT Lead, the postholder will work alongside the designated Partner for Practice Management, to ensure operational excellence, implement systems and processes, provide advice and guidance to the partners and ensure the practice meets its contractual requirements and targets.

About us

We are a Training practice with a forward-thinking partnership of six GP Partners, one nurse Partner and one Clinical Pharmacist Partner. The partners are supported by a large clinical and administrative team of around 50 employed staff, including allied health professionals and ARRS staff.

We have a co-located pharmacy operated by a company that is controlled by practice Partners. We aspire to an integrated way of working and the postholder will facilitate this by providing management support to the pharmacy supported by the Pharmacy manager.

There is ample on-site parking and secure cycle storage at the practice.

Date posted

10 February 2024

Pay scheme

Other

Salary

£50,000 to £65,000 a year WTE (pro-rata for part-time)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0110-24-0002

Job locations

Braydon Avenue

Little Stoke

Bristol

BS34 6BQ

Job description

Job responsibilities

To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with contractual requirements and CQC regulations.

a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

d) Ensure employment law and legislation is adhered to.

e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

f) Provide support and advice to the partnership and keep them updated on practice matters.

g) Keep up to date with developments and changes within primary care.

h) Deal with payroll (outsourced) and pensions, ensuring accurate reporting and submissions and liaise with the payroll supplier.

i) Oversee the financial aspects of the practice, working closely with the Executive GP Partner and Finance Manager/Bookkeeper.

j) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners.

k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

l) Manage the significant event and complaints processes, in line with current legislation and guidance.

m) Manage contracts and maintenance for services and equipment.

n) Oversee the review and update of all practice policies and procedures.

o) Lead and coordinate projects within the practice.

p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

q) Coordinate the practice development plan and business continuity plan.

r) Assist in the preparation of business cases for new services, as required.

s) Ensure on-going CQC compliance.

t) Ensure the practice maintains compliance with its NHSE contractual obligations.

u) Provide advice and support to the staff and the partnership to ensure effective team working.

v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

w) Facilitate partners and practice meetings and maintain an up-to-date action plan.

x) Support the management of the Patient Participation Group.

y) Manage estates and facilities, including health and safety aspects and risk assessments.