Evelyn Medical Centre

Dispensary Assistant

The closing date is 23 July 2025

Job summary

As a Dispensary Assistant at Evelyn Medical Centre, you will play a key role in supporting the safe, accurate, and efficient dispensing of medication to our patients. Working closely with the Dispensary Manager and wider clinical team, you will help ensure that our dispensary runs smoothly, compliantly, and with a strong focus on patient care.

This is a hands-on and rewarding role that requires attention to detail, excellent communication skills, and a commitment to maintaining high standards. Youll be part of a supportive and dedicated team, contributing to the health and wellbeing of our local community.

If you are organised, compassionate, and eager to make a difference in a patient-facing role, wed love to hear from you.

Main duties of the job

We are looking for a proactive and reliable Dispensary Assistant to join our team. You will be responsible for processing prescriptions in line with practice policy and current legislation, while supporting the Dispensary Manager in delivering a high standard of service.

This role involves direct patient interaction, stock management, and ensuring compliance with regulatory standards. You will also contribute to the wider goals of the practice by supporting audits, training, and continuous improvement initiatives.

Ideal candidates will be organised, detail-oriented, and passionate about healthcare operations, with a commitment to delivering exceptional service.

About us

Nestled in the breathtaking Hope Valley within the stunning Peak District, our Practice is surrounded by serene landscapes that promise a scenic journey to work every day. From our office, youll enjoy the inspiring view of Lose Hilla backdrop as uplifting as the care we strive provide.

As a long-established General Practice, we are dedicated to delivering high-quality family doctor services to the Hope Valley community. At the heart of our work is a commitment to fostering strong partnerships with our patients, built on support, respect, and courtesy.

Whether its our picturesque setting or our patient-centred approach, were proud to make a positive difference in the lives of those we serve.

Our aim is to provide the highest quality health care available to all our patients, with a well-trained and highly motivated primary health care team.

Details

Date posted

11 July 2025

Pay scheme

Other

Salary

£12.33 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0107-25-0011

Job locations

Marsh Avenue

Hope

Hope Valley

Derbyshire

S33 6RJ


Job description

Job responsibilities

Dispensing & Patient Support

Dispense medications safely and accurately to eligible patients.

Check all medicines dispensed to ensure accuracy and compliance.

Provide clear and helpful advice to patients on prescription matters.

Process prescription requests received via email, online, and in person.

Prepare and manage Dossett boxes for patients requiring monitored dosage systems.

Stock & Compliance

Maintain appropriate stock levels and assist with reordering.

Receive and store deliveries, ensuring cold chain protocols are followed.

Ensure controlled drugs are dispensed and recorded in line with policy.

Safely dispose of returned or expired medications.

Keep the dispensary clean, safe, and well-organised at all times.

Administrative Duties

Collect prescription charges in accordance with dispensary protocols.

Process repeat prescriptions in a timely and accurate manner.

Maintain accurate records and ensure appropriate coding of all activities.

Assist with monthly returns and reporting as directed by the Dispensary Manager.

Participate in audits and quality improvement initiatives.

Team Support & Development

Provide guidance to trainee dispensary staff and students as needed.

Stay up to date with relevant guidance (e.g., NICE, CQC) to ensure best practice.

Support the wider team in delivering the strategic objectives of the practice.

Job description

Job responsibilities

Dispensing & Patient Support

Dispense medications safely and accurately to eligible patients.

Check all medicines dispensed to ensure accuracy and compliance.

Provide clear and helpful advice to patients on prescription matters.

Process prescription requests received via email, online, and in person.

Prepare and manage Dossett boxes for patients requiring monitored dosage systems.

Stock & Compliance

Maintain appropriate stock levels and assist with reordering.

Receive and store deliveries, ensuring cold chain protocols are followed.

Ensure controlled drugs are dispensed and recorded in line with policy.

Safely dispose of returned or expired medications.

Keep the dispensary clean, safe, and well-organised at all times.

Administrative Duties

Collect prescription charges in accordance with dispensary protocols.

Process repeat prescriptions in a timely and accurate manner.

Maintain accurate records and ensure appropriate coding of all activities.

Assist with monthly returns and reporting as directed by the Dispensary Manager.

Participate in audits and quality improvement initiatives.

Team Support & Development

Provide guidance to trainee dispensary staff and students as needed.

Stay up to date with relevant guidance (e.g., NICE, CQC) to ensure best practice.

Support the wider team in delivering the strategic objectives of the practice.

Person Specification

Qualifications

Essential

  • GCSE English (C or above) and at least three others

Desirable

  • Qualified Dispenser (NVQ Level 2)
  • Educated to A-level/equivalent or higher, with relevant experience

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Ability to effectively manage stock, including ordering, rotation, disposal etc.

Desirable

  • Familiarity with EMIS Web
  • Understanding of pharmaceutical best practices

Other Requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintain confidentiality at all times
  • Evidence of continuing professional development

Experience

Essential

  • Experience of working in a health care setting
  • Experience of working with the general public

Desirable

  • Experience of working in a Dispensary or Pharmacy
Person Specification

Qualifications

Essential

  • GCSE English (C or above) and at least three others

Desirable

  • Qualified Dispenser (NVQ Level 2)
  • Educated to A-level/equivalent or higher, with relevant experience

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Ability to effectively manage stock, including ordering, rotation, disposal etc.

Desirable

  • Familiarity with EMIS Web
  • Understanding of pharmaceutical best practices

Other Requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintain confidentiality at all times
  • Evidence of continuing professional development

Experience

Essential

  • Experience of working in a health care setting
  • Experience of working with the general public

Desirable

  • Experience of working in a Dispensary or Pharmacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Evelyn Medical Centre

Address

Marsh Avenue

Hope

Hope Valley

Derbyshire

S33 6RJ


Employer's website

http://www.evelynmedicalcentre.co.uk (Opens in a new tab)

Employer details

Employer name

Evelyn Medical Centre

Address

Marsh Avenue

Hope

Hope Valley

Derbyshire

S33 6RJ


Employer's website

http://www.evelynmedicalcentre.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Lucy Potter

lucy.potter7@nhs.net

01433621557

Details

Date posted

11 July 2025

Pay scheme

Other

Salary

£12.33 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0107-25-0011

Job locations

Marsh Avenue

Hope

Hope Valley

Derbyshire

S33 6RJ


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