Job summary
As
a Dispensary Assistant at Evelyn Medical Centre, you will play a key role in
supporting the safe, accurate, and efficient dispensing of medication to our
patients. Working closely with the Dispensary Manager and wider clinical team,
you will help ensure that our dispensary runs smoothly, compliantly, and with a
strong focus on patient care.
This
is a hands-on and rewarding role that requires attention to detail, excellent
communication skills, and a commitment to maintaining high standards. Youll be
part of a supportive and dedicated team, contributing to the health and
wellbeing of our local community.
If
you are organised, compassionate, and eager to make a difference in a
patient-facing role, wed love to hear from you.
Main duties of the job
We are looking for a proactive and reliable Dispensary
Assistant to join our team. You will be responsible for processing
prescriptions in line with practice policy and current legislation, while
supporting the Dispensary Manager in delivering a high standard of service.
This role involves
direct patient interaction, stock management, and ensuring compliance with
regulatory standards. You will also contribute to the wider goals of the
practice by supporting audits, training, and continuous improvement
initiatives.
Ideal candidates will be organised, detail-oriented, and
passionate about healthcare operations, with a commitment to delivering
exceptional service.
About us
Nestled in the
breathtaking Hope Valley within the stunning Peak District, our Practice is
surrounded by serene landscapes that promise a scenic journey to work every
day. From our office, youll enjoy the inspiring view of Lose Hilla backdrop
as uplifting as the care we strive provide.
As a long-established
General Practice, we are dedicated to delivering high-quality family doctor
services to the Hope Valley community. At the heart of our work is a commitment
to fostering strong partnerships with our patients, built on support, respect,
and courtesy.
Whether its our
picturesque setting or our patient-centred approach, were proud to make a
positive difference in the lives of those we serve.
Our aim is to provide
the highest quality health care available to all our patients, with a
well-trained and highly motivated primary health care team.
Job description
Job responsibilities
Dispensing
& Patient Support
Dispense
medications safely and accurately to eligible patients.
Check
all medicines dispensed to ensure accuracy and compliance.
Provide
clear and helpful advice to patients on prescription matters.
Process
prescription requests received via email, online, and in person.
Prepare
and manage Dossett boxes for patients requiring monitored dosage systems.
Stock
& Compliance
Maintain
appropriate stock levels and assist with reordering.
Receive
and store deliveries, ensuring cold chain protocols are followed.
Ensure
controlled drugs are dispensed and recorded in line with policy.
Safely
dispose of returned or expired medications.
Keep
the dispensary clean, safe, and well-organised at all times.
Administrative
Duties
Collect
prescription charges in accordance with dispensary protocols.
Process
repeat prescriptions in a timely and accurate manner.
Maintain
accurate records and ensure appropriate coding of all activities.
Assist
with monthly returns and reporting as directed by the Dispensary Manager.
Participate
in audits and quality improvement initiatives.
Team
Support & Development
Provide
guidance to trainee dispensary staff and students as needed.
Stay
up to date with relevant guidance (e.g., NICE, CQC) to ensure best practice.
Support
the wider team in delivering the strategic objectives of the practice.
Job description
Job responsibilities
Dispensing
& Patient Support
Dispense
medications safely and accurately to eligible patients.
Check
all medicines dispensed to ensure accuracy and compliance.
Provide
clear and helpful advice to patients on prescription matters.
Process
prescription requests received via email, online, and in person.
Prepare
and manage Dossett boxes for patients requiring monitored dosage systems.
Stock
& Compliance
Maintain
appropriate stock levels and assist with reordering.
Receive
and store deliveries, ensuring cold chain protocols are followed.
Ensure
controlled drugs are dispensed and recorded in line with policy.
Safely
dispose of returned or expired medications.
Keep
the dispensary clean, safe, and well-organised at all times.
Administrative
Duties
Collect
prescription charges in accordance with dispensary protocols.
Process
repeat prescriptions in a timely and accurate manner.
Maintain
accurate records and ensure appropriate coding of all activities.
Assist
with monthly returns and reporting as directed by the Dispensary Manager.
Participate
in audits and quality improvement initiatives.
Team
Support & Development
Provide
guidance to trainee dispensary staff and students as needed.
Stay
up to date with relevant guidance (e.g., NICE, CQC) to ensure best practice.
Support
the wider team in delivering the strategic objectives of the practice.
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
Desirable
- Qualified Dispenser (NVQ Level 2)
- Educated to A-level/equivalent or higher, with relevant experience
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
Desirable
- Familiarity with EMIS Web
- Understanding of pharmaceutical best practices
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Evidence of continuing professional development
Experience
Essential
- Experience of working in a health care setting
- Experience of working with the general public
Desirable
- Experience of working in a Dispensary or Pharmacy
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
Desirable
- Qualified Dispenser (NVQ Level 2)
- Educated to A-level/equivalent or higher, with relevant experience
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
Desirable
- Familiarity with EMIS Web
- Understanding of pharmaceutical best practices
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Evidence of continuing professional development
Experience
Essential
- Experience of working in a health care setting
- Experience of working with the general public
Desirable
- Experience of working in a Dispensary or Pharmacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
