Evelyn Medical Centre

Receptionist

Information:

This job is now closed

Job summary

We have an exciting opportunity available within our Reception Team at Evelyn Medical Centre.

We are located in Hope Valley in the stunning Peak District which has stunning views for your journey to work. You will have busy but varied days which is well supported by a friendly team and a cup of tea!

Main duties of the job

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area, and to project a positive and friendly image to our patients and other professionals who may contact us either in person, via email or via telephone.

To facilitate patients accessing the clinical care provided by the practice.

To support the GPs and Nurses in providing that care.

To act as first point of contact for anyone accessing the practice

About us

The surgery is a long-established General Practice providing a quality family doctor service for our patients in the Hope Valley. We are committed to working in a supportive and courteous manner in partnership with our patients.

Our aim is to provide the highest quality health care available to all our patients, with a well-trained and highly motivated primary health care team.

Details

Date posted

29 November 2022

Pay scheme

Other

Salary

£19,099.98 to £19,910.28 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0107-22-7444

Job locations

Marsh Avenue

Hope

Hope Valley

Derbyshire

S33 6RJ


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other asks. This will be dependant upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately

Signpost patients to the correct service

Initiating contact with responding to, requests from patients, team members and external agencies

Clinically code data on Emis

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients' healthcare records as necessary

Direct request for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tide, effective working area at all times

Monitor and maintain the reception area and notice boards

Support clinical staff with general tasks as requested

Support administrative staff, providing cover during staff absences

Action incoming emails and correspondents as necessary

Scan patient related documentation and attach scanned documents to patients' healthcare records

Complete opening and closing procedures in accordance with the duty rota

-As required support Dispensary in the management of repear prescriptions, ensuring they are processed and accurately and efficiently

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other asks. This will be dependant upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately

Signpost patients to the correct service

Initiating contact with responding to, requests from patients, team members and external agencies

Clinically code data on Emis

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients' healthcare records as necessary

Direct request for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tide, effective working area at all times

Monitor and maintain the reception area and notice boards

Support clinical staff with general tasks as requested

Support administrative staff, providing cover during staff absences

Action incoming emails and correspondents as necessary

Scan patient related documentation and attach scanned documents to patients' healthcare records

Complete opening and closing procedures in accordance with the duty rota

-As required support Dispensary in the management of repear prescriptions, ensuring they are processed and accurately and efficiently

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • AMSPAR Receptionist qualification
  • NVQ Level 2 in Health and social care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • Previous experience working on EMIS

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • Previous experience working on EMIS

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Other

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • AMSPAR Receptionist qualification
  • NVQ Level 2 in Health and social care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • Previous experience working on EMIS

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • Previous experience working on EMIS

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Other

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Employer details

Employer name

Evelyn Medical Centre

Address

Marsh Avenue

Hope

Hope Valley

Derbyshire

S33 6RJ


Employer's website

http://www.evelynmedicalcentre.co.uk (Opens in a new tab)

Employer details

Employer name

Evelyn Medical Centre

Address

Marsh Avenue

Hope

Hope Valley

Derbyshire

S33 6RJ


Employer's website

http://www.evelynmedicalcentre.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Shameem Rickaby

shameemkhan@nhs.net

01433621557

Details

Date posted

29 November 2022

Pay scheme

Other

Salary

£19,099.98 to £19,910.28 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0107-22-7444

Job locations

Marsh Avenue

Hope

Hope Valley

Derbyshire

S33 6RJ


Privacy notice

Evelyn Medical Centre's privacy notice (opens in a new tab)