Job responsibilities
To provide business and
administrative support to the various operational functions of the practice.
These include:
Recruitment and training
administration, patient and staff communications, practice HR policies and
procedures, and maintaining staff records. There will also be a requirement
to support the Practice Manager with various practice administrative
procedures.
Mission
Statement
The Partners and staff wish to retain the
traditional virtues of a family doctor-based health service. We wish to
continue providing a personal family doctor service, we will continue to do
home visits where appropriate and are happy to discuss any aspect of your
condition and treatment by appointment.
We intend to continue to keep abreast of developments in the treatment
and management of health problems and will refer you for consultant opinion
and treatment whenever is appropriate. Although there are, at present, a
rapid series of changes in General Practice, which are increasing the
pressure on us, we will all remain committed to the pursuit of
excellence. To this end we are always
pleased to receive suggestions for improving our services.
Generic
Responsibilities
All staff at Gillingham Medical Practice have
a duty to conform to the following:
Equality, Diversity
& Inclusion
A good attitude
and positive action towards ED&I create an environment where all
individuals are able to achieve their full potential. Creating such an
environment is important for three reasons: it improves operational
effectiveness, it is morally the right thing to do, and it is required by
law.
Patients and their
families have the right to be treated fairly and be routinely involved in
decisions about their treatment and care. They can expect to be treated with
dignity and respect and will not be discriminated against on any grounds
including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation. Patients have a responsibility to treat other patients and our
staff with dignity and respect.
Staff have the
right to be treated fairly in recruitment and career progression. Staff can
expect to work in an environment where diversity is valued, and equality of
opportunity is promoted. Staff will not be discriminated against on any
grounds including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation. Staff have a responsibility to ensure that you treat our
patients and their colleagues with dignity and respect.
Safety,
Health, Environment and Fire (SHEF)
This practice is
committed to supporting and promoting opportunities to for staff to maintain
their health, well-being and safety. You have a duty to take reasonable care
of health and safety at work for you, your team and others, and to cooperate
with employers to ensure compliance with health and safety requirements. All
personnel are to comply with the Health and Safety at Work Act 1974,
Environmental Protection Act 1990, Environment Act 1995, Fire Precautions
(workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding
confidential service. Patients entrust and permit us to collect and retain
sensitive information relating to their health and other matters, pertaining
to their care. They do so in confidence and have a right to expect all staff
will respect their privacy and maintain confidentiality at all times. It is
essential that if, the legal requirements are to be met and the trust of our
patients is to be retained that all staff protect patient information and
provide a confidential service.
Quality & Continuous
Improvement (CI)
To preserve and improve the quality of our
output, all personnel are required to think not only of what they do, but how
they achieve it. By continually re-examining our processes, we will be able
to develop and improve the overall effectiveness of the way we work. The
responsibility for this rests with everyone working within the practice to
look for opportunities to improve quality and share good practice.
This practice continually strives to improve work
processes which deliver health care with improved results across all areas of
our service provision. We promote a culture of continuous improvement, where
everyone counts, and staff are permitted to make suggestions and
contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the
practice all personnel are to complete a practice induction programme; this
is managed by the Operations Manager.
Learning and Development
The effective use of training and development is
fundamental in ensuring that all staff are equipped with the appropriate
skills, knowledge, attitude and competences to perform their role. All staff
will be required to partake and complete mandatory training as directed by
the training coordinator, as well as participating in the practice training
programme. Staff will also be
permitted (subject to approval) to undertake external training courses which
will enhance their knowledge and skills, progress their career and
ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance
of collaborative working. Teamwork is essential in multidisciplinary
environments. Effective communication is essential, and all staff must ensure
they communicate in a manner which enables the sharing of information in an
appropriate manner.
Service Delivery
Staff at Gillingham Medical Practice must
adhere to the information contained with practice policies and regional
directives, ensuring protocols are adhered to at all times. Staff will be
given detailed information during the induction process regarding policy and
procedure.
Security
The security of the practice is the
responsibility of all personnel. Staff must ensure they remain vigilant at
all times and report any suspicious activity immediately to their line
manager. Under no circumstances are staff to share the codes for the door
locks to anyone and are to ensure that restricted areas remain effectively
secured.
Professional Conduct
At Gillingham Medical Practice, staff are
required to dress appropriately for their role.
Leave
All personnel are entitled to take leave. Line
Managers are to ensure all of their staff are encouraged to take all of their
leave entitlement.
Infection Prevention and Control (IPC)
All employees should have an understanding of infection
prevention and control with annual update training.
Ensure that workspaces are kept clean and clutter free.
Identify and report (if necessary) and health and safety
or infection control hazards.
