Medical Services Administrator

Job summary

About the UEC Service

The UEC Hub operational team, oversees the delivery and function of the UEC Hub single point of access (SPoA) on behalf of the Cambridgeshire and Peterborough ICS. This will include the provision and management of the system UEC Hub Trusted Assessors.

The service will operate 7 days per week from 8am 8pm; however, these hours are subject to review in collaboration with the ICS and provider. The Hub will be accessible to Healthcare Professionals and will accept urgent/same day response referrals for patients who are registered with a Cambridgeshire and Peterborough GP Practice, and aged 18 or over.

The UEC Hub is a partnership between community, ambulance, primary care, acute services and social care that brings together a multidisciplinary team (MDT), that can prevent avoidable ambulance dispatches and conveyances, emergency department (ED) attendances and hospital admissions. Ensures timely transfer of appropriate patients from ambulance stack into alternative receiving services by improving interoperability, for example implementing interoperability toolkit messaging as a minimum

Main duties of the job

Deal with external and internal queries. This may include providing non-clinical information or advice to patients and external stakeholders.

Work with Grantas senior management team, the UEC Hub Administration Lead, Clinical Trusted Assessors and wider MDT to ensure that agreed Standard Operating Procedures (SOPs) are followed, and updated as necessary, to ensure a universal way of working throughout the team.

Provide extensive administrative support to the team to ensure the smooth running of the service

To actively participate in the development of improvements for the service. Incorporate new practices to take account of new technology, demand/capacity tools.

Support other members of the team as required to ensure the smooth running of the department.

Monitor the hub inbox and be the first point of contact for non-clinical queries.

Update and maintain a patient tracker where cases are being managed by the hub.

Prepare and draft documents as requested, maintaining the highest level of professional standards.

Support the team in gathering any data for audit research purposes.

Work with UEC Hub team and wider system partners to ensure support of completion of any workload and tasks necessary

Identify issues and actions required using initiative and understanding of own authority to resolve any issues and/or escalate when necessary

About us

We are pioneers in gaining the advantages of scale whilst maintaining the best of site based work in smaller teams. Our PCN was formed following the partnership-merger of several highly respected practices into a single practice. We aim to look after our population like traditional general practice but with the resources of a fully integrated PCN consistently behind you. Our multidisciplinary cross site team helps guide the right issue to the right professional first time enabling GPs to enjoy being GPs. We are just the right size and are committed to shaping and deliveringexcellence in primary care for our 59000 patients whilst being sustainable and rewarding for our fantastic team.

We are proud to be one of a select percentage of practices nationally to hold a CQC outstanding rating over sequential inspection cycles.