Practice Manager

Job description

Job responsibilities

To manage and co-ordinate all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting and providing a high quality of care service. Engaging with staff, working in collaboratively whilst striving for continuous improvement. Underpinning service delivery with confidentiality, learning and development ensuring CQC regulations are met.

The following are the core responsibilities of the Practice Manager; there may be on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities. Functional management of clinical and administrative staff. HR processes, including managing the recruitment and retention of staff; contractual issues, probationary reviews, staff performance and disciplinary and grievance issues. Establishing, reviewing and regularly updating job description and person specifications. Developing, implementing and embedding an effective staff appraisal process. Maintaining an effective overview of and ensuring compliance with HR regulations. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Keep up to date with developments and changes within primary care. Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working. Ensure the Practice explores all opportunities to maximise income and reduce expenditure in conjunction with the Partners. Managing the procurement of organisation equipment, supplies and services. Co-ordinating the reviewing and updating of all organisation policies and procedures and ensuring policies are effectively embedded into practice. Leading change and continuous improvement initiatives; co-ordinating all projects within the Practice. Ensuring the team reach QOF/QIF/QIF+/IIF/FAAS/ FLU vaccination targets (supported by the Practice Nurse, HCA, care co-ordinator and administration team). Adopting a strategic approach to the management of all patient services matters. Developing, implementing and embedding an effective communication strategy and marketing the Practice appropriately. Ensuring the organisation maintains compliance with its NHS contractual obligations. Actively encouraging and promoting the use of patient online services. Publishing communications for internal and external use. Maintaining the Practice and NHS Choices websites. Facilitate and organise practice meetings and maintain up-to-date action plans. Liaising at external meetings as required. Engage with patients and maintain the effective running of the Practice Patient Participation Group. Effectively managing all complaints in line with currently legislation and guidance. The management of the premises in so far as the areas we are responsible for, including health and safety aspects such as risk assessments and mandatory training. Managing the Practice IT system, delegating to administration staff as required. Ensuring compliance with IT security and Information Governance including DSPT toolkit, eDEC, KO41b General Practice Written Complaints data collection etc. Liaise with Keele and Wolverhampton Universities regarding the placements of medical and PA students. Liaise with Operations and Relationships Manager, CHP.

In addition to the primary responsibilities, the Practice Manager may be requested to act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

Desirable

• Educated to degree level in healthcare
• Leadership and/or management qualification
• AMSPAR qualification

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of performance management, appraisal writing, staff development and disciplinary procedures
• Experience of developing and implementing projects
• Experience of workforce planning, forecasting and development
• NHS/primary care general practice experience

Desirable

• Experience of account and cash flow procedures
• Experience of managing multidisciplinary teams
• Relevant health and safety experience

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service check
• Maintain confidentiality at all times

Desirable

• Full UK driving licence

Personal Qualities

Essential

• Polite and confident
• Flexible and co-operative
• Excellent personal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a 'solutions' focussed approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively

Skills

Essential

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Desirable

• EMIS WEB user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milehouse Medical Practice

Address

Lymebrook Way

Newcastle

Staffordshire

ST5 9GA

Employer's website

https://www.milehousemedicalpractice.co.uk (Opens in a new tab)