Job summary
This is an exciting opportunity for an
experienced Assistant Manager, or a Team Leader ready for the next step in
their career, to join our team at The Valleys Medical Partnership.
Based at Moss Valley Medical
Practice, the Partnership is looking for a motivated, enthusiastic,
forward-thinking leader to join our friendly, focused, and professional management
team.
The ideal candidate
will have excellent communication skills, good attention to detail, and a
desire to contribute towards making The Valleys Medical Partnership, the best it
can be, for its patients and staff.
Main duties of the job
The successful candidate will be required to work as
part of the Primary Health Care Team under the direction of the Practice
Business Manager, providing support and management to the practice team and the
patient population.
The Assistant Practice Manager is
responsible for the effective day-to-day running of the site and providing
support to the Practice Business Manager.
The main responsibilities include:
- Management of ad-hoc
maintenance of the building.
- Health and safety
compliance.
- Dealing with daily
staff issues.
- Performance
management and appraisals for the administration team.
- Coordination of staff
training.
- Management of the staff
leave process.
- Coordination of
medical trainees.
- Dealing with IT
issues.
- Management of the
appointment rota.
- Practice data
submissions and completion of monitoring reports.
- Liaising with
patients as required including dealing with compliments, suggestions, and
complaints.
- Liaising with external
colleagues, suppliers, and other businesses.
About us
We are a successful Partnership with 6 GP Partners
and one Pharmacist Partner. We have a
practice population of approximately 12,400 and are based across two sites:
Moss Valley Medical Practice in Eckington, and Gosforth Valley Medical Practice
at Dronfield.
We are a 'Good' practice,
patient-focused and consistently securing high achievement in terms of
QOF. We are proud of our training
practice status and welcome new and innovative approaches to patient care.
We are welcoming,
supportive and strive to put our team's wellbeing at the heart of all we do.
Job description
Job responsibilities
Please refer to the attached job description which provides comprehensive details about the full requirements and responsibilities of the post.
Job description
Job responsibilities
Please refer to the attached job description which provides comprehensive details about the full requirements and responsibilities of the post.
Person Specification
Qualifications
Essential
- GCSE in English and Maths at Grade C/Level 4 (or better)
Desirable
- GDPR/data protection training
- Recognised management qualification
Experience
Essential
- Minimum 2 years experience in a management or team leader role
- Able to demonstrate practical experience of dealing with staff issues, including training and performance management
- Able to demonstrate practical experience of dealing with the public, particularly with respect to dealing with complaints and difficult customers/patients
Desirable
- Experience of working in general practice
Skill
Essential
- Able to critically review and communicate information both to patients, colleagues and other professionals
- A basic understanding of General Practice
- Excellent computer skills to include Microsoft Word, Excel, PowerPoint, email and internet
- Excellent communication skills in both written and verbal media
- Excellent listening skills
- Ability to multitask and prioritise existing workloads
- Able to remain calm under pressure
- Assertive whilst appropriately empathetic
- Tact and diplomacy
- Work independently and as part of a team
Desirable
- Comprehensive knowledge of SystmOne clinical computer system
- Awareness of Information Governance issues in primary care
- Knowledge of Employment Law legislation
- Knowledge of Health & Safety legislation
Other
Essential
- Ability to maintain a strict code of confidentiality at all times
- Reliable
- Positive attitude
- Resilient
- Able to work flexible hours
- Interest in the work
Desirable
- Car driver with full use of car
- Good sense of humour
Person Specification
Qualifications
Essential
- GCSE in English and Maths at Grade C/Level 4 (or better)
Desirable
- GDPR/data protection training
- Recognised management qualification
Experience
Essential
- Minimum 2 years experience in a management or team leader role
- Able to demonstrate practical experience of dealing with staff issues, including training and performance management
- Able to demonstrate practical experience of dealing with the public, particularly with respect to dealing with complaints and difficult customers/patients
Desirable
- Experience of working in general practice
Skill
Essential
- Able to critically review and communicate information both to patients, colleagues and other professionals
- A basic understanding of General Practice
- Excellent computer skills to include Microsoft Word, Excel, PowerPoint, email and internet
- Excellent communication skills in both written and verbal media
- Excellent listening skills
- Ability to multitask and prioritise existing workloads
- Able to remain calm under pressure
- Assertive whilst appropriately empathetic
- Tact and diplomacy
- Work independently and as part of a team
Desirable
- Comprehensive knowledge of SystmOne clinical computer system
- Awareness of Information Governance issues in primary care
- Knowledge of Employment Law legislation
- Knowledge of Health & Safety legislation
Other
Essential
- Ability to maintain a strict code of confidentiality at all times
- Reliable
- Positive attitude
- Resilient
- Able to work flexible hours
- Interest in the work
Desirable
- Car driver with full use of car
- Good sense of humour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
