Job summary
Are you looking for a new challenge and want to
join a friendly and supportive team? If so, then we would like to hear from
you.
An
exciting opportunity has arisen for a part time Practice Administration
Assistant to join our friendly and innovative GP practice, working from Moss Valley Medical Practice.
The successful
candidate will compliment our existing experienced Practice Administration
team.
Our Practice Administration Assistants form part of our Primary
Health Care Team. They work under the direction of the Assistant Practice
Manager, providing administrative support services to our practice population.
Main duties of the job
The Practice Administration Assistant takes an active role in providing administrative support services to the patients and clinical team at the practice, including:
- The surgery premises are appropriately stewarded and kept tidy.
- Administering of the appointments system.
- Enquiries from patients are efficiently and courteously handled.
- The secretarial duties of the Practice, both paper and computer-based, are undertaken efficiently and promptly.
- Effective communication with all Primary Healthcare Team members.
- Holiday and sickness cover for absent Colleagues.
About us
The
Valleys Medical Partnership is a forward thinking and well respected teaching
and training practice operating over two sites, serving a population of 12,500
patients in Eckington and Dronfield, North East Derbyshire.
We are committed to
providing an open, friendly and supportive environment where all staff are
comfortable sharing ideas and can expect to be provided with all the tools and
support they need to enjoy working and succeeding.
We are passionate about delivering high quality
patient centred care and we are committed to playing a part in developing the
NHS of our future.
Job description
Job responsibilities
The surgery premises are appropriately stewarded and kept tidy.
- Opening the premises and checking heating, ventilation and safety risks.
- Resuming telephone services/setting answer-phones.
- Ventilating and tidying the waiting room.
- Ensuring the reception area is left tidy and ready for use at all times.
- Closing the premises and checking telephone answerphone on, lights etc. off and the building is secure.
Administering of the appointments system.
- Receiving and marshalling patients on arrival.
- Making new and follow-up appointments.
- Receiving and recording requests for home visits and telephone consultations.
- Collation of appointment statistics as requested by the practice manager or partners.
Enquiries from patients are efficiently and courteously handled.
- Provision of general information to patients.
- Answering enquiries.
- Registering new patients.
- Explaining surgery procedures.
- Receiving & processing requests for repeat (and acute) prescriptions.
- Completion of relevant forms.
- Receiving & processing patients payments.
The Secretarial duties of the Practice, both paper and computer-based, are undertaken efficiently and promptly.
- Accessing and filing of patients paper records as requested by any clinician or the practice manager.
- Updating the computerised patient records as required.
- Return of requested records (with computer print-out) to the Registrations Department.
- Typing of letters and other documents as requested by any clinician or the practice manager.
- Processing referrals.
- The provision of regular data to Primary Care organisations as requested.
- Administration of patient recall systems.
- Issue of invitations for health promotion activities.
- Administration of office supplies stock.
- Photocopying.
- Filing.
- Help with newsletter/poster campaigns.
- Computer entry of summarised notes.
Communication with all Primary Healthcare Team members.
- Receiving, recording and passing of messages for other Primary Health Care Team members.
- The completion of all tasks allocated to you personally or to your team.
- Tasks that are not completed should be delegated to a colleague at the change of shifts; in particular that they are provided with information about any unresolved or urgent matters.
Holiday and sickness cover for absent Colleagues.
- Planned cover for absent colleagues as per the contract schedule.
- Ad Hoc cover for unforeseen circumstances.
Job description
Job responsibilities
The surgery premises are appropriately stewarded and kept tidy.
- Opening the premises and checking heating, ventilation and safety risks.
- Resuming telephone services/setting answer-phones.
- Ventilating and tidying the waiting room.
- Ensuring the reception area is left tidy and ready for use at all times.
- Closing the premises and checking telephone answerphone on, lights etc. off and the building is secure.
Administering of the appointments system.
- Receiving and marshalling patients on arrival.
- Making new and follow-up appointments.
- Receiving and recording requests for home visits and telephone consultations.
- Collation of appointment statistics as requested by the practice manager or partners.
Enquiries from patients are efficiently and courteously handled.
- Provision of general information to patients.
- Answering enquiries.
- Registering new patients.
- Explaining surgery procedures.
- Receiving & processing requests for repeat (and acute) prescriptions.
- Completion of relevant forms.
- Receiving & processing patients payments.
The Secretarial duties of the Practice, both paper and computer-based, are undertaken efficiently and promptly.
- Accessing and filing of patients paper records as requested by any clinician or the practice manager.
- Updating the computerised patient records as required.
- Return of requested records (with computer print-out) to the Registrations Department.
- Typing of letters and other documents as requested by any clinician or the practice manager.
- Processing referrals.
- The provision of regular data to Primary Care organisations as requested.
- Administration of patient recall systems.
- Issue of invitations for health promotion activities.
- Administration of office supplies stock.
- Photocopying.
- Filing.
- Help with newsletter/poster campaigns.
- Computer entry of summarised notes.
Communication with all Primary Healthcare Team members.
- Receiving, recording and passing of messages for other Primary Health Care Team members.
- The completion of all tasks allocated to you personally or to your team.
- Tasks that are not completed should be delegated to a colleague at the change of shifts; in particular that they are provided with information about any unresolved or urgent matters.
Holiday and sickness cover for absent Colleagues.
- Planned cover for absent colleagues as per the contract schedule.
- Ad Hoc cover for unforeseen circumstances.
Person Specification
Qualifications
Essential
- A good standard of education is required, preferably to GCSE or higher level. Minimum grade C in maths & English language.
Desirable
- Additional administrative qualifications
Experience
Desirable
- Experience in a customer facing environment or in a care setting
Knowledge and Skills
Essential
- Good keyboard skills.
- Able to communicate effectively (written & verbal) at all levels.
- Ability to multi task and prioritise workloads.
- Able to remain calm under pressure
- Being assertive whilst appropriately empathetic
- Tact and diplomacy
- Work independently and as part of a team
- Self-confident
- Ability to maintain confidentiality
- Ability to recognize personal limits of competence
Desirable
- A basic understanding of General Practice
- Solid computer skills to include Microsoft Office packages
Person Specification
Qualifications
Essential
- A good standard of education is required, preferably to GCSE or higher level. Minimum grade C in maths & English language.
Desirable
- Additional administrative qualifications
Experience
Desirable
- Experience in a customer facing environment or in a care setting
Knowledge and Skills
Essential
- Good keyboard skills.
- Able to communicate effectively (written & verbal) at all levels.
- Ability to multi task and prioritise workloads.
- Able to remain calm under pressure
- Being assertive whilst appropriately empathetic
- Tact and diplomacy
- Work independently and as part of a team
- Self-confident
- Ability to maintain confidentiality
- Ability to recognize personal limits of competence
Desirable
- A basic understanding of General Practice
- Solid computer skills to include Microsoft Office packages
