Job summary
An exciting opportunity has become available for a Receptionist/Administrator to join the team at The White House Surgery.
We are looking for an enthusiastic, motivated and reliable individualto join our friendly team on a full time basis. Flexible hours to suit to fit in with work/home life balance but must be able to work Mondays and Fridays and one day per week until 6.30pm.
Experience of working in a GP Surgery, Primary Care or the NHS would be desirable but not essential as full training will be given.
Immediate start is available.
Main duties of the job
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.- To ensure that all reception duties and tasks are carried out in an effective and efficient manner, in line with the practice guidelines procedures and protocols
- Ensure both patients and visitors to the surgery receive a high level of customer service
- Undertake general office and reception duties, including working on the front desk and answering calls
About us
The Whitehouse Surgery is an established training practice in the Manor area of Sheffield. We are dedicated to the health and well-being of the community that we serve. We are proud to be a training practice supporting both doctors and nurses in different stages of their career.
Our surgery team consists of 7 GP's, both partners and salaried, Nurse Practitioners and Practice Nurses, Health Care
Assistants and a pharmacist. We also welcome other community services into the surgery on a daily basis. Our Administration team and Receptionists provide a friendly and
efficient service to our patients. The surgery prides itself on teamwork
and teaching, whilst also providing a quality service to an area with a number
of social challenges.
Job description
Job responsibilities
Key duties and responsibilities
- To
act as the first point of contact for patients, visitors and employees,
providing a welcoming and professional reception and telephone service
- To
ensure all individuals reporting to reception are dealt with courteously
and professionally, including organising patient appointments and home visits
- Facilitate the passing of information to staff, patients
and other Health Care providers.
- To
answer incoming telephone calls promptly and efficiently, directing them
to the correct individual or taking clear messages and ensuring they are
actioned appropriately.
- To
act as a team with administrators and receptionists, to ensure a high
professional standard is met.
- Maintaining
a high standard of cleanliness in the reception area and meeting
rooms.
- Receiving
and distributing incoming post and other deliveries, ensure they reach the
correct department in a timely manner. To accurately record and retrieve
patient and other data from the internal computer system, and deal with
other computerised instructions from GPs and supervisors.
- Register
new patients and amend patients records as required.
- Arrange repeat prescriptions for sending to local pharmacies.
- To complete other general administration
duties as directed, such as filing, scanning, archiving and photocopying
and to provide cover in the absence of colleagues.
Other Responsibilities
- To
act as an ambassador of The White House Surgery, maintaining honesty,
integrity and trustworthiness at all times.
- The
post holder will be expected to maintain strict confidentiality at all
times
- The
post holder will ensure they are aware of and apply health and safety and
fire precautions across the practice.
- The
post holder is to ensure data protection is maintained at all times.
- The
post holder will be flexible in terms of working hours in order to meet
service needs.
- The post holder will support The White House
Surgery as required, across the range of duties as appropriate. The above
responsibilities represent the current priorities and requirements for the
post however these priorities will develop and evolve over time. Any
significant changes will be the subject of full communication and
consultation with the post holder.
Job description
Job responsibilities
Key duties and responsibilities
- To
act as the first point of contact for patients, visitors and employees,
providing a welcoming and professional reception and telephone service
- To
ensure all individuals reporting to reception are dealt with courteously
and professionally, including organising patient appointments and home visits
- Facilitate the passing of information to staff, patients
and other Health Care providers.
- To
answer incoming telephone calls promptly and efficiently, directing them
to the correct individual or taking clear messages and ensuring they are
actioned appropriately.
- To
act as a team with administrators and receptionists, to ensure a high
professional standard is met.
- Maintaining
a high standard of cleanliness in the reception area and meeting
rooms.
- Receiving
and distributing incoming post and other deliveries, ensure they reach the
correct department in a timely manner. To accurately record and retrieve
patient and other data from the internal computer system, and deal with
other computerised instructions from GPs and supervisors.
- Register
new patients and amend patients records as required.
- Arrange repeat prescriptions for sending to local pharmacies.
- To complete other general administration
duties as directed, such as filing, scanning, archiving and photocopying
and to provide cover in the absence of colleagues.
Other Responsibilities
- To
act as an ambassador of The White House Surgery, maintaining honesty,
integrity and trustworthiness at all times.
- The
post holder will be expected to maintain strict confidentiality at all
times
- The
post holder will ensure they are aware of and apply health and safety and
fire precautions across the practice.
- The
post holder is to ensure data protection is maintained at all times.
- The
post holder will be flexible in terms of working hours in order to meet
service needs.
- The post holder will support The White House
Surgery as required, across the range of duties as appropriate. The above
responsibilities represent the current priorities and requirements for the
post however these priorities will develop and evolve over time. Any
significant changes will be the subject of full communication and
consultation with the post holder.
Person Specification
Experience
Essential
- Excellent customer service skills
- Ability to prioritise
- Excellent written and verbal interpersonal communication skills
- IT literate
Desirable
- Previous experience of working in a GP Practice/Primary care
- Good IT skills, Word, Excel etc
- SystmOne Trained
Person Specification
Experience
Essential
- Excellent customer service skills
- Ability to prioritise
- Excellent written and verbal interpersonal communication skills
- IT literate
Desirable
- Previous experience of working in a GP Practice/Primary care
- Good IT skills, Word, Excel etc
- SystmOne Trained
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.