Medical Receptionist

Job responsibilities

Job Description

Job Title: Receptionist

Job Purpose: Smooth running of the reception duties.

Duties include patient registration and basic data entry on the computer.

Responsible to the Practice Manager: Mrs. Ghazala Jarwar

Preamble: This is a responsible position that requires competency understanding and

tolerance in dealing with patients and accuracy as well as common sense.

Punctuality flexibility and a sense of humour are important.

1: Opening surgery premises before morning surgery and make sure the phones

are switched back from night service.

1a: Receiving patients at reception counter for Doctors and Nurses and other professionals using the building.

1b: Making appointments in person or by telephone and keeping appointment schedules as agreed.

1c: Smooth running of the reception.

1d: Extracting patients files in time for surgeries and replacing them after use.

Extracting patients notes to return to Health Authority and include computer summery printout.

2: Establishing a good and co-operative working relationship with all colleagues.

2a: Establishing a calm welcoming and helpful manner with patients.

2b: Answering patients queries in so far as you are able or if medical, refer them to the doctors.

2c: Registering new patients and making out the appropriate registration medical records.

2d: Facilitating change of address or name procedures.

2e: Opening mail and distributing the same to appropriate team members trays.

2f: Taking details of home visits and entering on computer drawing Doctors attention to those which may be urgent or immediate.

Extracting patients files and printout medication the patient is on for home visit.

3: Efficient and meticular record keeping, with attention to detail at all times.

3a: Scanning and filing all hospital letters, results etc. In patients notes according to agrees system.

3b: Taking detail of repeat prescriptions and printing prescriptions for doctors scrutiny and signature.

3c: Complete correctly immediate necessary and temporary registration form and claim the appropriate fee for the item of service.

Completed forms to be left in the reception in a dedicated place.

3d: Photocopying, shredding, and scanning.

3e: Entering all information on computer I.E: registration details, hospital report details, and investigations pathology reports as agreed.

3f: Make a list of all FHSA stationary required and give it to a senior receptionist or in her absence to the Practice Manager.

3g: Putting holiday notices up for patients so they know when we are closed.

3h. Typing referral letters for doctors and typing for practice manager

4: Keep conversant and up to date with all current surgery procedures and practice meeting decisions.

4a: Locking surgery an ensuring premises secure at closing times, especially if you are the last person at reception.

4b: Take and record cash at reception according to agreed procedures and always issue a receipt.

4c: Answering phone promptly

4d: Keep working area clean and be responsible for the tidiness of patients waiting area.

4e: Posting practice letters.

4f: greeting visitors requesting them to sign visitors book and making tea & coffee if necessary

5: Attend staff practice meetings.

6: Attend appropriate courses relating to professional career development.

7: Attending staff appraisal annually.

8: any another tasks assign by practice manager

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care
• deal confidently and courteously with people both in person and over the telephone
• work flexibly as a team member (frequent cover for sickness and leave)
• work on own initiative and prioritise workload
• keyboard skills
• communicate effectively both orally and in writing
• deal with colleagues calmly
• attention to detail

Desirable

• GP practice experience
• Reception / customer care experience
• working knowledge of Microsoft Office applications
• working knowledge of the EMIS Web

Experience

Essential

• Reception / customer care experience
• working knowledge of Microsoft Office applications

Desirable

• GP practice experience
• working knowledge of the EMIS Web

Personal qualities

Essential

• Ability to work within a team
• Able to work under pressure
• Able to work on own initiative
• Embraces changes in working practices in a positive light
• self-motivated, self-confident and self-reliant
• enthusiastic, honest and reliable
• patient, tolerant, tactful and discreet
• Conscious of presentation and self-image to suit the department
• able to recognise own limitations, identify learning needs and act on them appropriately

Desirable

• pragmatic approach to day to day irritations
• able to tolerate stress and manage it appropriately
• Self-reliant & Proactive