Care Coordination Team Member

Job description

Job responsibilities

BECCLES MEDICAL CENTRE

JOB TITLE:

Care Coordination Team Member

SALARY:

Band 2 (Agenda for Change matched 2019)

LOCATION/BASE:

Beccles Medical Centre

DEPT:

Care Coordination Department / Quality Improvement Department

REPORTING TO:

Care Coordination Manager or Quality Improvement Manager

RESPONSIBLE FOR:

No line management responsibility

JOB PURPOSE / SUMMARY

A Care Coordination team member refers to the staffing of the administration team across Beccles Medical Centre and may work in differing departments. The role encompasses many areas including care navigation, prescribing, data management and other specialised areas.

You may be directly managed under the Care Coordination Managers and support the day to day running of a busy Medical Centre that supports over 20000 patients, or support the Quality Improvement Manager in ensuring that the practice is compliant under legislation set out by the CQC.

You will be trained in Care Navigation as a foundation to any role at BMC which means that you will be the first line to the patient and will take I.C.E from patients as trained, and care navigate to the right place, right person, right time, right resource using in-house protocols and procedures and online consultation tool when available.

Under the Quality Improvement Department you would be trained in the management of all data into and out of the practice including workflow optimisation. Using our clinical system and searches, the team identifies patients needing intervention and support for their care. This immediate team works closely with the Clinical Lead and Data Quality Officer to ensure that high standards and practices are maintained and sought.

There are also training opportunities surrounding prescriptions and staff extending their knowledge in to this role must be comfortable working with primary care prescriptions processes and procedures.

It is important in all roles across the practice that attention to detail, listening skills and teamwork are paramount. Whilst staff can work in differing roles, BMC encourages staff to work in an integral way across the whole of the practice.

DUTIES & RESPONSIBILITIES

Care Coordination team members are responsible for care navigation contribution to the responsibilities of the care co-ordination department. After initial induction and training within The Hub, staff are encouraged to look at other roles within the practice to widen their skill set.

Quality and Improvement team members are responsible for the administration of all processes to ensure compliance of patient care. They work along guidance set by the CQC and are involved in system searches, audits, and effectively manage all the data coming into the practice.

Skills and attributes required are:

• Organised
• Patient orientated and excellent customer service skills
• Detail driven and focused
• IT literate
• Adaptable and constantly learning
• IT Systems used by the NHS
• Trustworthy
• Able to follow protocols and procedures
• Can prioritise
• Attend both non-clinical staff meetings as required
• Undertake relevant in-house mandatory training as required

COMMUNICATION SKILLS

The post holder will be expected to communicate effectively and promptly with all staff teams and departments. Engage with patients and medical services. Working in support of the QI Manager and Care Coordination Managers as required.

A high standard of confidentiality is expected within this role; as there may be access to confidential information relating to patients and their carers, practice staff and other health care workers. They may also have access to information relating to the practice as a business organisation, and as such all information is classed as strictly confidential.

POLICY & SERVICE RESPONSIBILITY

The post holder will be expected to adhere to relevant policies and procedures.

The post holder will receive supervision, coaching and an annual appraisal from their line manager and should take responsibility for their learning and development. In addition the post-holder will attend relevant training as identified during their PDP and complete mandatory and online training as requested.

ADMINISTRATIVE / MANAGERIAL RESPONSIBILITIES

The post holder holds no managerial responsibility.

It is important that all members of practice staff are flexible and prepared to adapt and take on additional duties or to relinquish existing duties in order to maintain efficient running of the practice. The Board of Partners and the Heads of Department reserve the right to redistribute duties and functions amongst staff from time to time based on service needs and the existing skills of the post holders.

It is a requirement that all employees of the practice comply with the rules of confidentiality pertaining to patients, staff and business information.

QUALIFICATIONS/EXPERIENCE

• In-house and West Wakefield CN training
• Primary Care
• IT literate
• Experience of System Training will be provided

Person Specification

Communication

Essential

• Good interpersonal and communication skills

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Desirable

• Skills and attributes required are:
• Organised
• Patient orientated and excellent customer service skills
• Detail driven and focused
• IT literate
• Adaptable and constantly learning
• IT Systems used by the NHS
• Trustworthy
• Able to follow protocols and procedures
• Can prioritise
• Attend both non-clinical staff meetings as required
• Undertake relevant in-house mandatory training as required

Experience

Desirable

• Experience of working in a GP Practice
• Experience of working in Primary Care

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Beccles Medical Centre

Address

St. Marys Road

Beccles

Suffolk

NR34 9NX

Employer's website

https://www.becclesmedical.co.uk (Opens in a new tab)