Job summary
Experienced Medical
Assistant
Full time
Salary -
Depending on experience
Thornhills Medical Practice is looking
to recruit an experienced Medical Assistant to join our friendly team and to
start as soon as possible.
The Medical Assistant will provide a
support role, carrying out common clinical administrative tasks. The focus of
the role is on supporting General Practitioners in their day-to-day management
of patients, specifically aimed at reducing the administrative burden, making
best use of consultation time and supporting access to appointments.
In-house training will be provided however as a
minimum, the Medical Assistant will have clinical knowledge and understanding
and clinical administration experience, ideally with experience of working in a
GP surgery. The
post holder must work as part of a team, have the ability to organise and
prioritise their own workload on a day to day basis
Main duties of the job
Duties will include but are not limited to; answering patients clinical administrative enquiries via the online triaging platform , filing normal routine blood test results, completing basic (non-opinion) forms and core elements of some forms for GPs to approve and sign-off such as insurance forms, mortgage forms, benefits agency forms etc, review GP appointments list to see if patients appropriately booked or if could be signposted to another service, chase up information from third parties that relate to presenting patients.
About us
We are a supportive,
forward thinking GP training practice with a happy, reliable workforce
providing care to approx. 14,600 patients.
There is a strong emphasis on high quality patient care, education and
personal development
Job description
Job responsibilities
Key Duties:
- Supporting the
administrative role of the GP in any way the GP deems appropriate, including
the below but not limited to this list:
-
Communicating
with the public and practice population in a prompt, polite and appropriate
manner, to include by face to face contact, by telephone communication, email
or other written communication.
-
Answer
clinical administrative enquiries from patients, including via the online triaging platform
-
Review, identify and file normal routine blood
test results
-
Complete
basic (non-opinion) forms and core elements of some forms for GPs to approve
and sign-off such as insurance forms, mortgage forms, benefits agency forms
etc.
-
Review
GP appointment list to see if patients appropriately booked, or could be
signposted to another service.
-
Chase
up information from third parties such as secondary care that relate to
presenting patients.
-
Access third
party systems to support care and navigation of patients.
-
Support
GPs to find service information and contact details including ensuring practice
resources are updated.
-
Prepare
patient details for practice meetings including reviewing cases for
presentation.
-
Receiving
and transporting messages for doctors and team members accurately and
efficiently, in accordance with Practice policies.
-
Liaise
and work closely with all other practice admin teams as needed to support the
efficiency of the role, and in accordance with Practice polices.
Job description
Job responsibilities
Key Duties:
- Supporting the
administrative role of the GP in any way the GP deems appropriate, including
the below but not limited to this list:
-
Communicating
with the public and practice population in a prompt, polite and appropriate
manner, to include by face to face contact, by telephone communication, email
or other written communication.
-
Answer
clinical administrative enquiries from patients, including via the online triaging platform
-
Review, identify and file normal routine blood
test results
-
Complete
basic (non-opinion) forms and core elements of some forms for GPs to approve
and sign-off such as insurance forms, mortgage forms, benefits agency forms
etc.
-
Review
GP appointment list to see if patients appropriately booked, or could be
signposted to another service.
-
Chase
up information from third parties such as secondary care that relate to
presenting patients.
-
Access third
party systems to support care and navigation of patients.
-
Support
GPs to find service information and contact details including ensuring practice
resources are updated.
-
Prepare
patient details for practice meetings including reviewing cases for
presentation.
-
Receiving
and transporting messages for doctors and team members accurately and
efficiently, in accordance with Practice policies.
-
Liaise
and work closely with all other practice admin teams as needed to support the
efficiency of the role, and in accordance with Practice polices.
Person Specification
Personal Qualities / Other
Essential
- Polite & confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems
- Flexible and cooperative
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive, and resilient
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Experience
Essential
- Experience of working with the general public in a similar role
- Experience of clinical administrative duties
- Experience of working in a health care setting
- Experience of managing a complex administrative role
Desirable
- Experience of working in a primary care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Understanding of clinical coding
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Able to maintain confidentiality at all times
Desirable
- Knowledge of GP clinical systems, EMIS / Systmone / Vision
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Experience of working in a clinical healthcare role
Desirable
- NVQ Level 2 in Health and Social Care
- Have completed or working towards completing the GP Assistant framework
Person Specification
Personal Qualities / Other
Essential
- Polite & confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems
- Flexible and cooperative
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive, and resilient
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Experience
Essential
- Experience of working with the general public in a similar role
- Experience of clinical administrative duties
- Experience of working in a health care setting
- Experience of managing a complex administrative role
Desirable
- Experience of working in a primary care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Understanding of clinical coding
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Able to maintain confidentiality at all times
Desirable
- Knowledge of GP clinical systems, EMIS / Systmone / Vision
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Experience of working in a clinical healthcare role
Desirable
- NVQ Level 2 in Health and Social Care
- Have completed or working towards completing the GP Assistant framework
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
