Job summary
The successful candidates will need to complete 12 weeks of training, whilst training the pay will be NMW. You will be required to work full time during training, Monday-Friday (37.5 hours a week on a shift pattern). Week one 9am-5pm, week two 8am-4pm, week three 10.30-6.30pm, and then this will be repeated until training has been completed. We understand full time training may not be possible for some candidates. If you are successful for an interview, we are open to flexibility for the training schedule.
Once training has been completed you will then go on to your contracted hours.
If you are successful for the role it is mandatory that you will need to be able to work at our main site, Immingham and one of the branch sites, which is in Grimsby.
Main duties of the job
To have a thorough
knowledge of all practice procedures
Effective
Communication Skills
Excellent Telephone
manner
IT Skills
Multi-tasking
High level of
computer literacy
Understanding,
acceptance and adherence to the need for strict confidentiality
Ability to use own
judgment and to work without direct supervision and to determine
workload priorities
Ability to work as
part of a multi skilled team
Able to work in a
changing environment and cope well with change
Methodical approach
to work and ability to reach targets
Motivated
Pleasant and
Articulate
Smart appearance
About us
The care navigation
team is a large team consisting of all ages and experience. The team are highly
skilled and very hard working, they strive together to achieve the best
outcomes for both patients and teams. If Covid has taught us anything it has
taught us how well we deliver, provide and maintain the services as a Practice. We believe in positive work ethics and support one
another.
Job description
Job responsibilities
Care Navigators play a crucial part in helping patients get
the right support, at the right time, to help manage a wide range of needs. The role is designed to help reduce inappropriate GP appointments ensuring we have the capacity
to manage those patients most at risk.
At The Roxton Practice Care Navigators are responsible for:
- Assisting and directing patients in accessing the
appropriate service or healthcare professional in a courteous, efficient, and
effective way. This may be over the telephone, via online services such as
AskMyGP or face to face at one of our receptions desks.
- Undertake a variety of administrative duties to
assist the GPs and other healthcare professionals.
- Facilitate effective communication between
patients, members of the primary health care team, secondary care, and other
associated healthcare agencies.
- Utilise the clinical resources across multiple
locations to ensure patients are directed appropriately. Always working within
their own competence, knowledge, and common sense in their day-to-day
activities.
- Care Navigators will deliver service excellence
in a proactive and engaging manner following pathway guidelines and protocols.
- Request information on conditions and presenting
problems, documenting this with a high level of accuracy to ensure healthcare
professionals can provide support and advice.
- Maintaining and monitoring the Practice
appointments system.
The
Care Navigation team consists of 24 staff based across two sites. Our call center handles over 10,000 calls per month on average. At busy periods, 10
care navigators are handling calls and providing advice and support to
patients.
The right candidate will be expected to receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way.
Provide general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone.
Job description
Job responsibilities
Care Navigators play a crucial part in helping patients get
the right support, at the right time, to help manage a wide range of needs. The role is designed to help reduce inappropriate GP appointments ensuring we have the capacity
to manage those patients most at risk.
At The Roxton Practice Care Navigators are responsible for:
- Assisting and directing patients in accessing the
appropriate service or healthcare professional in a courteous, efficient, and
effective way. This may be over the telephone, via online services such as
AskMyGP or face to face at one of our receptions desks.
- Undertake a variety of administrative duties to
assist the GPs and other healthcare professionals.
- Facilitate effective communication between
patients, members of the primary health care team, secondary care, and other
associated healthcare agencies.
- Utilise the clinical resources across multiple
locations to ensure patients are directed appropriately. Always working within
their own competence, knowledge, and common sense in their day-to-day
activities.
- Care Navigators will deliver service excellence
in a proactive and engaging manner following pathway guidelines and protocols.
- Request information on conditions and presenting
problems, documenting this with a high level of accuracy to ensure healthcare
professionals can provide support and advice.
- Maintaining and monitoring the Practice
appointments system.
The
Care Navigation team consists of 24 staff based across two sites. Our call center handles over 10,000 calls per month on average. At busy periods, 10
care navigators are handling calls and providing advice and support to
patients.
The right candidate will be expected to receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way.
Provide general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone.
Person Specification
Qualifications
Essential
- Essential criteria
- Essential Good Standard of education including GCSE pass grade in English Language and Maths
Desirable
- Desirable criteria
- Desirable NVQ Level 2 in business administration or customer service
Experience
Desirable
- Desirable criteria
- Experience of working in General Practice or the NHS Experience of SystmOne Clinical System
Skills
Essential
- Essential criteria
- Effective Communication Skills Excellent Telephone manner IT Skills
Desirable
- Desirable criteria
- Multi-tasking High level of computer literacy
Personal Competencies and Qualities
Essential
- Essential criteria
- Understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgment and to work without direct supervision and to determine workload priorities Ability to work as part of a multi skilled team Able to work in a changing environment and cope well with change Methodical approach to work and ability to reach targets Motivated Willing to take part in training and personal development Pleasant and Articulate Smart appearance
Desirable
- Desirable criteria
- Able to work in a changing environment and cope well with change
Person Specification
Qualifications
Essential
- Essential criteria
- Essential Good Standard of education including GCSE pass grade in English Language and Maths
Desirable
- Desirable criteria
- Desirable NVQ Level 2 in business administration or customer service
Experience
Desirable
- Desirable criteria
- Experience of working in General Practice or the NHS Experience of SystmOne Clinical System
Skills
Essential
- Essential criteria
- Effective Communication Skills Excellent Telephone manner IT Skills
Desirable
- Desirable criteria
- Multi-tasking High level of computer literacy
Personal Competencies and Qualities
Essential
- Essential criteria
- Understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgment and to work without direct supervision and to determine workload priorities Ability to work as part of a multi skilled team Able to work in a changing environment and cope well with change Methodical approach to work and ability to reach targets Motivated Willing to take part in training and personal development Pleasant and Articulate Smart appearance
Desirable
- Desirable criteria
- Able to work in a changing environment and cope well with change
