Job summary
We are seeking a full time Practice Manager with excellent interpersonal, customer service and
organisational skills to join our team. The successful candidate would need to have completed the
relevant Primary Healthcare Management Training schemes AMSPAR and/or ILM in healthcare
management or have experience as a Practice Manager in General Practice Management.
The successful candidate will be responsible for Practice Management of The Roxton Practice at
three of our sites in North East Lincolnshire
Main duties of the job
Your main duties will be to effectively manage a Primary Care team in a General Practice setting, by
keeping patient and staff well-being at the core of your practice at all times.
Responding to the urgent clinical needs of a diverse population with the ability to work in pressured
situations, the post requires someone with initiative and enthusiasm, excellent communication and
administrative skills and empathy with patients.
About us
The Roxton Practice is a large dispensing partnership delivering services at three sites; Pilgrim
Primary Care Centre, Immingham; Weelsby View Health Centre, Grimsby; and the Health Centre,
Keelby. Services are also provided in the community in North East Lincolnshire. We have over 34,000
registered patients and more than 160 staff with a strong patient focused ethos. We are looking to
recruit the right individual to champion a culture of safety, quality and excellence across the
organisation.
Employing over 160 staff in a variety of roles, our staff are our greatest asset. This includes front of
house and administration teams, service managers and an increasingly dynamic range of clinical
roles, comprising GPs, Clinical Pharmacists, ACP and ANPs, First Contact Physios, Nurses, Paramedics,
Social Prescribers, Pharmacy Technicians, Dispensers and Health Care Assistants.
The Roxton Practice is part of the Meridian Health Group Primary Care Network (PCN) covering a
population of 40,000 patients. The PCN works in collaboration with other local practices and
specialist community and acute providers to develop and improve services for our patients. The PCN
provides extended access, a community frailty service, care home services and has changed the
delivery model of outpatient services via its work with the local acute provider in developing the
Connected Health Network.
Job description
Job responsibilities
Work primarily on site to ensure the successful oversight of day to day running of the service
(home working by exception).
Support staff and service across all sites.
Manage services as required to meet all contractual, quality and safety expectations
Work closely with the partnership team to ensure the delivery of The Roxton Practice
business objectives
Ensure that CQC compliance is maintained, supported by the managing partner and
operations manager.
Focus of the Role
- External relationship with CCG, PH, NHSE for delivery of commissioned services.
- Internal relationships for managing core services.
- CQC compliance and planning.
QOF and IIF Management.- Overall responsibility for ensuring practice has resilient resources and systems to deliver
practice plans and priorities.
- Point of contact for external agencies to assist them with their priorities.
Primary Care Network
- Extended access management including rota management and liaison with GP Partner
accountable for service.
- Management of PCN Des services.
- Support recruitment of ARRS staff.
- Covid19 vaccine deployment planning with clinical teams.
Connected Health Network
- Management of teams involved in delivery of care including rota planning, service
configuration.
Human Resources
- Lead for production of job descriptions and person specifications in collaboration with
relevant GP Partner Lead.
- Responsible for ensuring all recruitment checks are completed prior to appointment of new
staff.
- Responsible for ensuring mandatory training progress is communicated to Practice Manager
and managers across the Practice.
- Investigation lead for disciplinary procedure.
- Odoo HR Platform lead for the Practice.
- Approval and sign off staff contracts all staff below senior management level.
- Chairperson of disciplinary meetings.
Meetings Attendance
- Responsible for weekly Manager Meetings agenda, minutes and actions plans.
Complaints and Incident Management
- Lead for complaints and incident register and ensuring actions are followed up in a timely
manner.
- Lead for liaison with medical indemnifiers and patients.
- Medical Indemnity insurance lead contact for Practice for Group Care Scheme.
Information Technology
- Lead for IMT across all delivery sites.
- Lead for liaison with N3i or other IMT providers to support core practice delivery.
Practice Development Plan
- Liaise with GP Partner leads for objectives linked to agreed strategic plan.
Finance
- Invoice approval in line with Practice procedures.
Premises and Estates
- Facilities management and contact for external providers including outsourced
management.
Patient Engagement
- Lead for PPG and Healthwatch.
Other
- Any other management duties required for the Practice.
Job description
Job responsibilities
Work primarily on site to ensure the successful oversight of day to day running of the service
(home working by exception).
Support staff and service across all sites.
Manage services as required to meet all contractual, quality and safety expectations
Work closely with the partnership team to ensure the delivery of The Roxton Practice
business objectives
Ensure that CQC compliance is maintained, supported by the managing partner and
operations manager.
Focus of the Role
- External relationship with CCG, PH, NHSE for delivery of commissioned services.
- Internal relationships for managing core services.
- CQC compliance and planning.
QOF and IIF Management.- Overall responsibility for ensuring practice has resilient resources and systems to deliver
practice plans and priorities.
- Point of contact for external agencies to assist them with their priorities.
Primary Care Network
- Extended access management including rota management and liaison with GP Partner
accountable for service.
- Management of PCN Des services.
- Support recruitment of ARRS staff.
- Covid19 vaccine deployment planning with clinical teams.
Connected Health Network
- Management of teams involved in delivery of care including rota planning, service
configuration.
Human Resources
- Lead for production of job descriptions and person specifications in collaboration with
relevant GP Partner Lead.
- Responsible for ensuring all recruitment checks are completed prior to appointment of new
staff.
- Responsible for ensuring mandatory training progress is communicated to Practice Manager
and managers across the Practice.
- Investigation lead for disciplinary procedure.
- Odoo HR Platform lead for the Practice.
- Approval and sign off staff contracts all staff below senior management level.
- Chairperson of disciplinary meetings.
Meetings Attendance
- Responsible for weekly Manager Meetings agenda, minutes and actions plans.
Complaints and Incident Management
- Lead for complaints and incident register and ensuring actions are followed up in a timely
manner.
- Lead for liaison with medical indemnifiers and patients.
- Medical Indemnity insurance lead contact for Practice for Group Care Scheme.
Information Technology
- Lead for IMT across all delivery sites.
- Lead for liaison with N3i or other IMT providers to support core practice delivery.
Practice Development Plan
- Liaise with GP Partner leads for objectives linked to agreed strategic plan.
Finance
- Invoice approval in line with Practice procedures.
Premises and Estates
- Facilities management and contact for external providers including outsourced
management.
Patient Engagement
- Lead for PPG and Healthwatch.
Other
- Any other management duties required for the Practice.
Person Specification
Knowledge and Skills
Essential
- Ability to motivate team
- Excellent IT skills
- Literacy in IM&T processes, both hardware and software
- Personal Attributes:
- i. Flexible Approach.
- ii. Ability to lead a team.
- iii. Ability to work with a wide range of professionals and patients at all levels.
- iv. To be committed to Equal Opportunities.
Desirable
- Qualification / experience of project management.
- TPP S1
Qualifications
Essential
- Accredited Primary Healthcare Training or certification- like AMSPAR or ILM Level 5
- Good general education to GCSE or equivalent, including equivalent grade B or above passes in Maths and English
Desirable
- HR training
- Relevant A-Levels
- Relevant degree
Experience
Essential
- Experience as a practice manager or in a managerial role within a GP Practice
- Experience of managing an administrative team
- Understanding of clinical governance issues in a primary care setting
- A track record that shows work as part of a multi-disciplinary team
- Knowledge of practice financial processes
- Proven staff development skills with the ability to motivate a team
Desirable
- Experience of working in a Primary care project.
- Experience of managing administrative staff through a potential change i.e change in computer system or change in location
- Partnership working
- Understanding of access requirements.
- Business Planning
- Change Management
Person Specification
Knowledge and Skills
Essential
- Ability to motivate team
- Excellent IT skills
- Literacy in IM&T processes, both hardware and software
- Personal Attributes:
- i. Flexible Approach.
- ii. Ability to lead a team.
- iii. Ability to work with a wide range of professionals and patients at all levels.
- iv. To be committed to Equal Opportunities.
Desirable
- Qualification / experience of project management.
- TPP S1
Qualifications
Essential
- Accredited Primary Healthcare Training or certification- like AMSPAR or ILM Level 5
- Good general education to GCSE or equivalent, including equivalent grade B or above passes in Maths and English
Desirable
- HR training
- Relevant A-Levels
- Relevant degree
Experience
Essential
- Experience as a practice manager or in a managerial role within a GP Practice
- Experience of managing an administrative team
- Understanding of clinical governance issues in a primary care setting
- A track record that shows work as part of a multi-disciplinary team
- Knowledge of practice financial processes
- Proven staff development skills with the ability to motivate a team
Desirable
- Experience of working in a Primary care project.
- Experience of managing administrative staff through a potential change i.e change in computer system or change in location
- Partnership working
- Understanding of access requirements.
- Business Planning
- Change Management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
