Job summary
The role of Medical Secretary is to provide
secretarial support to the Deputy Operations Manager, GP’s and other member of
the Primary Health Care Team.
The post holder will provide a high
standard of communication in daily contact with patients and all members of the
Primary Health Care Team.
Specific and general duties/tasks are
described overleaf. This list is not comprehensive, but intended as a guide to
the work expected of the post holder. The usual place of work will be Weelsby
View Health Centre. In addition, the post holder may be required to attend
‘Time-in’ sessions and other specified events as part of their personal
development. All working conditions are supplied in the Practice Induction
Package. The post holder will be expected to adhere to the Health and Safety
regulations of the Practice. The post holder must be aware of the Practice
requirement for confidentiality at all times.
Main duties of the job
Key job responsibilities
To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, etc in an accurate and quality manner.
Use of the e-Referral Service system where appropriate; to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patient.
Informing GP’s of new services available in secondary care.
To make hospital appointments, bookings and admissions as required
To receive incoming and initiate outgoing telephone calls in order to deal with appropriate queries.
To scan hospital correspondence/reports to the patient record and action as required.
To forward requests for information to the accounts team and request invoices.
Manage incoming emails from secondary care and other health care professionals.
About us
To work within a friendly well established secretarial environment. The team of 3 support each other and provide an excellent administration service to the practice.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Full detailed job description is attached.
Job description
Job responsibilities
Key
job responsibilities
- To provide an efficient audio, copy
typing and word processing service for GPs and Health Professionals as
required. This includes the typing of letters, reports, patient referrals,
etc in an accurate and quality manner.
- Use of the e-Referral Service system
where appropriate; to assist in referral of patients to one or more
hospital(s) of their choice which includes sending out relevant
documentation to the patient.
- Resolving problems which relate to the
e-Referral Service. This includes changes to place of referral and dealing
with rejected referrals.
- To receive incoming and initiate
outgoing telephone calls in order to deal with appropriate queries.
- To scan hospital
correspondence/reports to the patient record and action as required.
- To forward
requests for information to the accounts team and request invoices.
Job description
Job responsibilities
Key
job responsibilities
- To provide an efficient audio, copy
typing and word processing service for GPs and Health Professionals as
required. This includes the typing of letters, reports, patient referrals,
etc in an accurate and quality manner.
- Use of the e-Referral Service system
where appropriate; to assist in referral of patients to one or more
hospital(s) of their choice which includes sending out relevant
documentation to the patient.
- Resolving problems which relate to the
e-Referral Service. This includes changes to place of referral and dealing
with rejected referrals.
- To receive incoming and initiate
outgoing telephone calls in order to deal with appropriate queries.
- To scan hospital
correspondence/reports to the patient record and action as required.
- To forward
requests for information to the accounts team and request invoices.
Person Specification
Qualifications
Essential
- Good Standard of education including GCSE grade C or above in English and Maths (or equivalent qualification)
Desirable
- NVQ Level 2 in business administration or customer service European Computer Driving Licence (ECDL)
Experience
Essential
- IT Skills Excellent communication skills (Written and Oral) Able to maintain confidentiality Able to work in a changing environment and cope well with change Flexibility Time Management and the ability to work to deadlines Able to work under pressure Ability to collect data, keep accurate and up to date records Problem solving skills Interpersonal skills
Desirable
- Experience of working within the NHS Experience of working in a GP Practice/Primary Care
Person Specification
Qualifications
Essential
- Good Standard of education including GCSE grade C or above in English and Maths (or equivalent qualification)
Desirable
- NVQ Level 2 in business administration or customer service European Computer Driving Licence (ECDL)
Experience
Essential
- IT Skills Excellent communication skills (Written and Oral) Able to maintain confidentiality Able to work in a changing environment and cope well with change Flexibility Time Management and the ability to work to deadlines Able to work under pressure Ability to collect data, keep accurate and up to date records Problem solving skills Interpersonal skills
Desirable
- Experience of working within the NHS Experience of working in a GP Practice/Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
