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The Roxton Practice

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Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main duties of the job

Please see attached Job Description

Effective Communication Skills

Excellent Telephone manner

IT Skills

Multi-tasking

SystmOne trained. Desirable but not essential

About us

A large hardworking, dedicated multi skilled team who support each other within the busy working environment. The team motivate each other on a daily basis whilst being pleasant and articulate.

Date posted

17 September 2020

Pay scheme

Other

Salary

£8.72 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0050-20-1440

Job locations

Pelham Road

Immingham

DN40 1JW


Ladysmith Road

Grimsby

DN32 9SW


Job description

Job responsibilities

Administration

  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes for surgeries and updating as necessary
  • Email and photocopy as requested
  • Sending letters to patients or other organisations
  • Updating tasks sent from or to GPs, nurses and administration team.

Reception

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names, address and date of birth.
  • Documenting any controlled drugs or psychotic medications to the patients records on collection
  • Receiving all samples in the sample bin for clinical team
  • Enabling patients for the on-line services, patient partner and enhanced services
  • Cover all reception positions as necessary

Appointments

  • Process appointment requests for today/future appointments from patients by telephone and in person through the AskMyGP appointment system.

This involves sorting and assigning requests from patients online to the appropriate clinician.

  • Assess patients for AskMyGp system either face to face or by telephone and defer patients to member of clinical team
  • Cancellation of clinics and reappointing
  • To process the Practice mobile phone to allow patients to cancel appointments by texts

Computer

  • Registrations of new patients computer data entry and medical records
  • Address any urgent information directly to GP through AskMyGp using the urgent flagged system.
  • Scanning of all letters that are clinical and nonclinical in to patients records and forwarding if needed to appropriate clinician or dispensary if medication is required or needs updating.
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines
  • INR information to be entered correctly on to patients card and computer record and patient to be contacted with dosage.

Call Handling

  • Have working knowledge of telephone system, during and after hours
  • To answer phone in a positive manner
  • To answer emergency telephone efficiently
  • Cover call centre answering phones when necessary for sickness or annual leave

Other Tasks

  • Ensure all confidential paperwork is filed away at the end of each working day as per clear desk policy.
  • All prescriptions to be locked away in reception cupboard at the end of each working day
  • Ensure building security have thorough knowledge of doors/windows/alarm
  • Any other tasks allocated by managers, clinical and non-clinical staff.

Job description

Job responsibilities

Administration

  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes for surgeries and updating as necessary
  • Email and photocopy as requested
  • Sending letters to patients or other organisations
  • Updating tasks sent from or to GPs, nurses and administration team.

Reception

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names, address and date of birth.
  • Documenting any controlled drugs or psychotic medications to the patients records on collection
  • Receiving all samples in the sample bin for clinical team
  • Enabling patients for the on-line services, patient partner and enhanced services
  • Cover all reception positions as necessary

Appointments

  • Process appointment requests for today/future appointments from patients by telephone and in person through the AskMyGP appointment system.

This involves sorting and assigning requests from patients online to the appropriate clinician.

  • Assess patients for AskMyGp system either face to face or by telephone and defer patients to member of clinical team
  • Cancellation of clinics and reappointing
  • To process the Practice mobile phone to allow patients to cancel appointments by texts

Computer

  • Registrations of new patients computer data entry and medical records
  • Address any urgent information directly to GP through AskMyGp using the urgent flagged system.
  • Scanning of all letters that are clinical and nonclinical in to patients records and forwarding if needed to appropriate clinician or dispensary if medication is required or needs updating.
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines
  • INR information to be entered correctly on to patients card and computer record and patient to be contacted with dosage.

Call Handling

  • Have working knowledge of telephone system, during and after hours
  • To answer phone in a positive manner
  • To answer emergency telephone efficiently
  • Cover call centre answering phones when necessary for sickness or annual leave

Other Tasks

  • Ensure all confidential paperwork is filed away at the end of each working day as per clear desk policy.
  • All prescriptions to be locked away in reception cupboard at the end of each working day
  • Ensure building security have thorough knowledge of doors/windows/alarm
  • Any other tasks allocated by managers, clinical and non-clinical staff.

Person Specification

Qualifications

Essential

  • Good Standard of education including GCSE pass grade in
  • English Language and Maths

Desirable

  • NVQ Level 2 in business administration or customer service

Experience

Desirable

  • Experience of working in General Practice or the NHS
  • Experience of SystmOne Clinical System

Skills

Essential

  • Effective Communication Skills
  • Excellent Telephone manner
  • IT Skills

Desirable

  • Multi-tasking
  • SystmOne trained
Person Specification

Qualifications

Essential

  • Good Standard of education including GCSE pass grade in
  • English Language and Maths

Desirable

  • NVQ Level 2 in business administration or customer service

Experience

Desirable

  • Experience of working in General Practice or the NHS
  • Experience of SystmOne Clinical System

Skills

Essential

  • Effective Communication Skills
  • Excellent Telephone manner
  • IT Skills

Desirable

  • Multi-tasking
  • SystmOne trained

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Roxton Practice

Address

Pelham Road

Immingham

DN40 1JW


Employer's website

https://theroxtonpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Roxton Practice

Address

Pelham Road

Immingham

DN40 1JW


Employer's website

https://theroxtonpractice.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Deputy Operations Manager

Nicola Smith

nicola.smith19@nhs.net

01469570726

Date posted

17 September 2020

Pay scheme

Other

Salary

£8.72 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0050-20-1440

Job locations

Pelham Road

Immingham

DN40 1JW


Ladysmith Road

Grimsby

DN32 9SW


Supporting documents

Privacy notice

The Roxton Practice's privacy notice (opens in a new tab)