Receptionist

Job description

Job responsibilities

Title Receptionist

Location Warlingham Green Medical Practice

Accountable To Surgery Manager

Hours of Duty Variable

The Practice

Eight partners working from four premises covering the areas of South Croydon, Selsdon, Sanderstead, Warlingham, Caterham, Coulsdon and Whyteleafe.

Relationship with Other Members of Staff

This practice believes in team effort and has worked very hard to build a team feeling within the staff. The holder of this position takes part in this team and interacts with all members of staff. Attendance at a monthly evening Practice meeting is mandatory.

Responsible For

The smooth running of the surgery and reception area, to ensure the patients receives the best possible service.

Duties

• To greet patients arriving and deal with any queries and questions they may have.
• To assist the doctors in all aspects of administrative duties in connection with the smooth running of the reception and doctors areas of the Practice.
• To investigate and appropriately deal with any non-medical problems from patients and report to doctors where necessary.
• To answer all incoming telephone calls and take the appropriate action thereon.
• To use the computer system to make and amend appointments as necessary.
• To ensure that requests for visits and messages are accurately recorded in the correct place within the EMIS clinical system and that Practice protocols are adhered to.
• To control the keeping of records, filing and retrieval of information and all routine activities connected with the reception area.
• To accurately scan into EMIS patient records incoming post and relevant test results, etc.
• Make bookings for ambulances, etc. as requested.
• To open the premises on arrival and close down the premises on departure in an organised and methodical way to ensure the building and its contents are safe and secure.
• To observe the Practice Health and Safety Policy and to consider safety at all times.
• To make drinks for doctors and colleagues as necessary and to keep the working areas as neat and tidy as possible.
• To record all monies received according to Practice procedures.
• To complete all necessary forms accurately, and ensure adequate stock levels of these forms.
• To attend meetings and training courses as appropriate.
• To operate the repeat prescription system according to Practice protocols.
• To ensure patient confidentiality is maintained at all times.

To be prepared to assist in any duty that may be necessary to ensure the smooth running of the surgery.

Person Specification

Qualifications

Essential

• GCSE educated

Knowledge and skills

Desirable

• Previous experience
• Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SWC Medical Group

Address

Addington Road

South Croydon

Surrey

CR2 8LG

Employer's website

http://www.selsdonparkmedicalpractice.nhs.uk (Opens in a new tab)