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Dinas Lane Medical Centre

Receptionist

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This job is now closed

Job summary

Dinas Lane Medical Centre is looking to recruit a part/time Receptionist to join our friendly and established team for 30 hours per week.

We are looking for someone who is enthusiastic, driven, a team player with fantastic customer service skills who is willing to learn and likes to make a difference. The candidate must be a quick learner, adaptable to a busy environment and take a flexible approach to work patterns.

The role will be mainly patient facing with duties including front desk, scanning, prescription requests and general administration work. You should be EMIS proficient. GP Reception Experience and knowledge of EMIS Web is essential.

Main duties of the job

This role involves greeting and booking patients in at reception, booking and cancelling appointments.

Answer incoming telephone calls and ensuring calls are documented and directed where appropriate.

Ensure correspondence is filed electronically in correct patient records.

Assist with daily administration duties such as filing, emails, scanning, dealing with queries and processing prescriptions. Undertake administration tasks as allocated on the rota organised by the Team Leader.

About us

Dinas Lane Medical Centre is a well established GP practice in Hutyon. The Practice has approximately 10,600 patients. We are CQC rated Good (2020). We have 4 Partners, 5 salaried GPs, Practice Pharmacist, a full nursing team, phlebotomy team and we are supported by the administration team

We are a friendly, forward thinking and hardworking practice. We work together as a team to provide an excellent high quality service to our patients which is organised and consistent. We have a genuine, family orientated and personalised approach to our patients. We strive to maintain a supportive team environment for our clinical and non-clinical staff members.

Dinas Lane is part of South & Central PCN. We are one of 11 practices with additional support received from ARRS GP, Paramedic, Clinical Pharmacists, Social Prescribers, First Contact Physiotherapists, Mental Health Practitioners and Care co-ordinators. We work collaboratively to provide the best service to our patients.

Details

Date posted

26 February 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0048-25-0000

Job locations

149 Dinas Lane

Liverpool

L36 2NW


Job description

Job responsibilities

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient/representative and checking names and address and code appropriately.
  • Be able to cover all reception position as necessary
  • Process appointment requests for today/future appointments from patients by telephone and in person.
  • Deal with visits/requests
  • Receiving telephone calls
  • Forwarding calls to the correct destination when necessary
  • Taking messages

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes for summarising and updating as necessary
  • Filing/Scanning post in medical records
  • Fax and photocopy as requested
  • Completing/filing electronic documents through workflow
  • Completing tasks
  • Registrations of new patients computer data entry and medical records
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines

Job description

Job responsibilities

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient/representative and checking names and address and code appropriately.
  • Be able to cover all reception position as necessary
  • Process appointment requests for today/future appointments from patients by telephone and in person.
  • Deal with visits/requests
  • Receiving telephone calls
  • Forwarding calls to the correct destination when necessary
  • Taking messages

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes for summarising and updating as necessary
  • Filing/Scanning post in medical records
  • Fax and photocopy as requested
  • Completing/filing electronic documents through workflow
  • Completing tasks
  • Registrations of new patients computer data entry and medical records
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines

Person Specification

Qualifications

Essential

  • Customer Service skills
  • Communication Skills
  • Team Player
  • Willing to learn
  • Quick learner
  • Ability to work under pressure
  • Organised
  • Flexible approach
  • Initiative
  • Motivated
  • Hardworking
  • Enthusiastic
  • Good IT skills
  • GP reception experience/experience
  • Primary care knowledge/experience
  • Emis system knowledge
  • NHS experience
Person Specification

Qualifications

Essential

  • Customer Service skills
  • Communication Skills
  • Team Player
  • Willing to learn
  • Quick learner
  • Ability to work under pressure
  • Organised
  • Flexible approach
  • Initiative
  • Motivated
  • Hardworking
  • Enthusiastic
  • Good IT skills
  • GP reception experience/experience
  • Primary care knowledge/experience
  • Emis system knowledge
  • NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dinas Lane Medical Centre

Address

149 Dinas Lane

Liverpool

L36 2NW


Employer's website

https://www.dinaslanemc.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dinas Lane Medical Centre

Address

149 Dinas Lane

Liverpool

L36 2NW


Employer's website

https://www.dinaslanemc.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Mrs J Moore

JoeAnne.moore@knowsleyccg.nhs.uk

01512443122

Details

Date posted

26 February 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0048-25-0000

Job locations

149 Dinas Lane

Liverpool

L36 2NW


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