Care Coordinator

Job summary

Care coordinators provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the surgery to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. They focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health management risk stratification as required.

It is a role that is officially a Ribblesdale PCN role, but the successful candidate will work at Sabden and Whalley practice only and will be under the HR care of the practice.

Main duties of the job

Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids.

Work with the data quality lead to contact and invite patients for annual reviews using the Ardens system.

Help people to manage their needs, answering their queries and supporting them to make appointments.

Work with patients to ensure they receive vaccines as required and take part in the annual vaccine campaigns

Ensure that people have good quality information to help them make choices about their care,

Work with safeguarding professionals, to assist with the completion of safe guarding forms and case conference paperwork.

Work towards local enhanced services under the guidance of the data quality lead.

About us

We are a friendly, supportive team based in Whalley situated in the beautiful Ribble Valley.

5 partners, 6 salaried GPs, ANP, 5 nurses, 2 HCAs, and a large reception and admin team, we are also a long standing training practice for GP training. We also have a housebound nurse team attached to the practice for our care home and housebound patients.

WE also have a PCN team that work with our patients, including a pharmacist, pharmacy techs; and a physio. We also have an onsite dispensary at both sites- to give all of our patients a good quality experience at the surgery.

The team work well together , making the surgery a harmonious place to work.

We have a highly productive working relationship with the practices within our PCN. A high QOF achiever we pride ourselves on constantly striving to improve the patient experience.