Administrator

Job description

Job responsibilities

Job Description: Practice Administrator

Role in Practice -To provide effective administrative support to ensure the smooth and efficient running of the general practice. A practice Administrator will complete administrative duties, manage patient services, support clinical staff, and assist in the implementation of practice policies and procedures.

Responsible for -No Supervisory responsibility for staff

Responsible to -Admin Team Leader

Accountable to -Management team and GP Partners

Responsibilities -

Key Duties

Book and manage patient appointments via phone.

Using questioning techniques identify patient requirements to signpost to correct treatment/appointment slot

- Able to perform key daily tasks in System One and action tasks as appropriate and inline with practice guidance

- Contact point for patient enquires and supporting patients whilst attending the service

- Accurately retrieving filing of both electronic and paper notes and updating demographic information as necessary

- Process patient prescriptions in line with Practice protocols

- Add to waiting lists and book from waiting lists as directed by practice team leader

- Filing post including scanning test results and clinical correspondence into in medical records

- Fax, photocopy, and email correspondence as required

- Dealing with incoming and outgoing post and electronic communication including scanning documents to file

- Registration of new patients computer data entry and making amendments to medical records as required

- Process patients change of address and other demographic information inputting computer data and medical records, having knowledge of the practice area and data protection protocols

- Completing patient referrals in line with current guidelines.

Confidentiality-

-In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately according to the Data Protection Act and other information governance guidelines and employees will receive regular training regarding this.

- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Other Tasks

Ability to work within a team

Lock up the building where required

Be familiar with and adhere to Practice policies and procedures ensuring that patient confidentiality is maintained at all times

To undertake other responsibilities, within the scope of the grade

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of reception work
• Experience of working within General Practice

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Desirable

• AMSPAR Receptionist certificate
• NVQII in Customer Care

Behaviours

Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Knowledge

Desirable

• Knowledge of SystemOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Keyworth Health Centre

Bunny Lane

Keyworth

Nottingham

NG12 5JU

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)