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Receptionist

PartnersHealth

The closing date is 05 May 2025

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Job summary

Village health Group (VHG) is a large multi-site GP Practice in Rushcliffe, South Nottinghamshire. The 4 sites are located at Keyworth, East Leake, Ruddington & Sutton Bonington.

There is an exciting opportunity to join the VHG group as it goes through a period of change and restructure and a chance to enjoy a vibrant and forward-thinking primary care team, working closely with all colleagues in the VHG team.

We are looking to recruit full /part time Receptionist positions. Applicants must be organised and self-sufficient, with the ability to greet patients and answer telephones in a confident, professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the practice.

Main duties of the job

Administration experience in a fast-paced environment is essential, with the ability to think on your feet and demonstrate a pro-active approach to problem solving. The successful candidates will also need to be able to travel to any of the 4 sites as required, so a driving licence and access to transport will be essential.

A background in a related administrative role would be useful but is not essential, but a desire to learn is a must. The successful candidates will need to have a flexible approach and be able to work in a busy team at any of the 4 sites as required. Providing cover during busy periods and sickness is essential for this role.

About us

If you are interested in this opportunity and would like an informal discussion about the available roles, please feel free to contact Village Health Group HR.

nnicb-nn.vhg.hr@nhs.net

Rate of pay: £12.21ph

Application Closing Date: Monday 5th May

Interviews: w/c 12th May

Date posted

23 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0045-25-0032

Job locations

Keyworth Health Centre

Bunny Lane

Keyworth

Nottingham

NG12 5JU


Job description

Job responsibilities

Receptionist - Job Description

Job Title:

Receptionist

Responsible to:

Reception Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions from housebound patients

3.

Giving out results

4.

Ambulance transport bookings for on the day service

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents, when required

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Any other reasonable duties as necessary

24.

Observe Confidentiality policy and guidelines at all times

25.

Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

26.

Have an overview of admin tasks (eg. cytology admin, recalls)

Job description

Job responsibilities

Receptionist - Job Description

Job Title:

Receptionist

Responsible to:

Reception Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions from housebound patients

3.

Giving out results

4.

Ambulance transport bookings for on the day service

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents, when required

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Any other reasonable duties as necessary

24.

Observe Confidentiality policy and guidelines at all times

25.

Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

26.

Have an overview of admin tasks (eg. cytology admin, recalls)

Person Specification

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Behaviours

Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Driving Licence and access to own transport

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care

Knowledge

Desirable

  • Knowledge of SystmOne
Person Specification

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Behaviours

Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Driving Licence and access to own transport

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care

Knowledge

Desirable

  • Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Keyworth Health Centre

Bunny Lane

Keyworth

Nottingham

NG12 5JU


Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer details

Employer name

PartnersHealth

Address

Keyworth Health Centre

Bunny Lane

Keyworth

Nottingham

NG12 5JU


Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

For questions about the job, contact:

Rowena Bloodworth

nnicb-nn.vhg.hr@nhs.net

Date posted

23 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0045-25-0032

Job locations

Keyworth Health Centre

Bunny Lane

Keyworth

Nottingham

NG12 5JU


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