Management Team Administrator

Job description

Job responsibilities

Job Description: Management Team Administrator

Role in Practice: Experienced practice administrator who able to effectively support the management team and wider colleagues with queries. Specialising in more advanced administration including Rota application, nurse & HCA clinic administration and support & group wide administration.

Responsible for: Supporting the management team to ensure the effective smooth running of the practice including any new initiatives

Band: L2

Responsible to: Team Leader, East Leake

Accountable to: Practice Manager

Responsibilities:

Take the lead on a significant area of admin across VHG, predominantly Nurse & HCA clinic rotas

Train new colleagues as directed and act as a buddy and support.

Mentor and support L1 colleagues

Provide administration support as required for the allocation and training of students and GPR;s within the practice

Able to effectively complete work as directed by the Practice Manager, Team Leaders, and Reception manager.

Take the lead on practice specific improvement projects as directed by the practice team leaders and Practice Manager

Ensure that rota templates are applied as directed by the Practice manager and troubleshoot as required for all 4 sites rotas.

Other management support admin as required, including minute taking for meetings and meeting preparation.

SystmOne expert and able to support other colleagues at all levels with SystmOne

Support the management team with vaccination clinics

Providing data submissions and operational data as directed by the practice manager

Provide cover and support if required on reception

Have at least 2 years experience working within a General Practice setting

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately according to the Data Protection Act and other information governance guidelines and employees will receive regular training regarding this.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Other Tasks

Ability to work within a team

Be familiar with and adhere to Practice policies and procedures ensuring that patient confidentiality is always maintained

To undertake other responsibilities, within the scope of the grade as directed by the management team

Cross site working is essential to meet the needs of the management team

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative work
• Experience of working within General Practice
• Experience of working within a general practice setting for at least two years

Behaviours

Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills including SystmOne
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• First line Supervisory skills
• Access to own transport

Knowledge

Essential

• Advanced Knowledge of SystmOne
• Understanding of practice procedures and policies in order to assist with complex patient enquires
• Able to deal with challenging calls and make decisions in the practice and patient interests

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Desirable

• NVQIII in Admin or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Keyworth Health Centre

Bunny Lane

Keyworth

Nottingham

NG12 5JU

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)